SMS Gateway and SMS API – how are they used in messaging?
How to Improve Business Communication with SMS Solutions SMS Gateways and SMS APIs enhance business communication by providing a fast, automated, and reliable way to reach customers. A gateway enables personalized mass messaging and direct mobile notifications, while an API integrates messaging seamlessly into a company’s own systems—saving time and improving efficiency. What Are an […]
Automated SMS Surveys for Enreach Call Systems – Enreach
Ensuring Customer Satisfaction in Real Time Arena Interactive and Enreach have several automated customer service measurement integrations for inbound and outbound calls. An Enreach customer needed to find a smooth and simple way to collect feedback on customer experience and ensure up-to-date customer satisfaction status. Automated SMS Surveys for Enreach Call Systems In the solution […]
SMS Gateway and SMS API – How to Use Them in Business Communication
SMS Gateway and SMS API enhance business communications by providing a fast, automated and reliable way to reach customers. The Gateway enables the personalisation of mass messages and the sending of notifications directly to phones. In addition, the API seamlessly integrates communications with the company’s own systems, saving time and improving communication efficiency. What Are […]
Customer satisfaction survey via SMS and Email – Barona
Case Barona: Customer satisfaction survey with SMS and Email messages Feedback Surveys Integrated with Sinch Contact Pro We implemented customer satisfaction and NPS survey integrations for Barona into the Sinch Contact Pro customer management system via SMS and Email messages. Barona’s customer services receive customer contacts through calls and emails. Barona needs centralized, up-to-date information […]
NPS Survey and Customer Feedback Survey – Rainmaker X KSML
Case Rainmaker X KSML: NPS Survey and Customer Feedback Survey This year, we have implemented customer feedback survey integrations for several call center systems. For the Genesys call center system, we created a survey service integration that was deployed for Rainmaker’s client Keskisuomalainen. Customer service for the Keskisuomalainen Group is centrally managed by Rainmaker Oy. […]
SmartDialog Expands with Integrations
SmartDialog is expanding with new integrations. Most recently, we have added SMS and email messaging services to the Sinch and Genesys interfaces. Take advantage of SmartDialog’s messaging services directly from your own systems. With Microsoft Power Platform, Salesforce, HubSpot, and Zapier integrations, you can send and receive text messages and WhatsApp messages, and manage contacts […]
SmartDialog Expands with Integrations
Our messaging platform SmartDialog is expanding with new integrations. Most recently, we have added SMS and Email messaging services and NPS survey services to Sinch and Genesys interfaces. With Genesys Cloud integrations, you can connect SmartDialog’s SMS survey services to inbound and outbound call systems. You can attach automated surveys to calls, implemented via SMS […]
SMS campaign – How SMS marketing reaches customers
Text message marketing is an effective tool thanks to its high visibility: an SMS campaign brings your company’s offers directly into consumers’ pockets. The phone accompanies your potential customers everywhere, so with a text message you will certainly reach your target audience at the exact moment of delivery. The numbers confirm this: 90% of text […]
What is RCS communication and why is it the customer messaging channel of the future?
RCS (Rich Communication Services) is a modern communication protocol designed to enliven and enrich companies’ customer communications. RCS brings features to communication that were previously only seen in instant messaging applications: images, videos, buttons, product cards, read and write receipts, and visual message templates. Technically, RCS works directly in the default messaging application on smartphones. […]
SmartDialog Platform: The Benefits of Omnichannel for Business
A company’s customer communications are no longer just one-off campaigns or sales letters. It’s a continuous stream of questions, answers, offers and confirmations across different channels, in different situations, for different customers. This article will explore why multi-channel communications are a critical part of modern business and how a platform like SmartDialog makes it more […]