SmartDialog includes multiple messaging channels through which you can send and receive messages in Finland and abroad. The primary messaging channels for two-way communication are SMS, MMS, RCS, and WhatsApp. Messages and data content can be received from multiple messaging channels into the same service.
Sending and receiving text messages and instant messages is straightforward: 2-way messaging services are connected to your organisation’s own systems via our modern API interfaces or using the SmartDialog web interface. Sending and receiving messages to and from back-end systems is possible with our direct Microsoft, Salesforce, HubSpot connectors and Zapier integrations , for example.
Monitor real-time message traffic and delivery receipts from message logs and reports. Multiple levels of data encryption are available: permissions, content hiding, protection and encryption. We can provide you with everything you need. SMS, RCS, WhatsApp -contacts and numbers needed for communication.
REST, SMTP, SMPP, SMS-to-Mail, Mail-to-SMS
Integrations with cloud services
Microsoft Power Platform, Salesforce Service Cloud, HubSpot Workflows, Zapier, Liana, Enreach, Atex
SMS, RCS, WhatsApp, Webhook, Meta Messenger
Messaging accounts, service-specific settings, address and message restrictions
Management of keywords and price categories
In Finland and globally
Sender as short code, virtual longcode number, alphanumeric sender
SMS Sender IDs, RCS agents, WhatsApp identities
DLR message delivery quotes, MT/MO message monitoring
Message log downloads, service-specific message traffic reports
24/7 technical support
Text messages and instant messages are an excellent way to diversify and enhance communication in a way that gets noticed.
Messaging channels can be combined and all different messages can be received collectively into the same service.
Messages are delivered quickly and both parties receive confirmation of message delivery.
With connectors, you can integrate message sending automatically directly into cloud services.
Message traffic and delivery receipt monitoring with detailed message log statistics.
We monitor our services and their delivery reliability 24/7.
Manage your company’s customer relationship and marketing communications with two-way messaging, operate campaigns, inform stakeholders,
send reminders and informative messages to various instant messaging applications.
Sanoma Group needed to streamline and expedite telesales order confirmations in accordance with new legal requirements.
Two-way SMS messaging channels were implemented for Sanoma as a telesales confirmation solution. SmartDialog’s integrations enabled the creation of fast two-way text messaging services for delivering confirmation messages to desired target groups.
Thanks to the SMS messaging service, order confirmation has been experienced as easy and smooth.
I-Mediat wanted to automate and enhance subscriber marketing campaigns.
In the service model created for I-Mediat, subscriber marketing is handled automatically via SMS messages. Campaign messages and follow-up offer messages are sent to selected customer groups, and by responding, order information is routed directly to the customer management system as orders.
Two-way SMS messaging automation enhanced subscriber marketing routines and saved time and costs.
Various functions can be connected to SmartDialog’s two-way services that are executed when a message arrives at the service. Common functions include forwarding SMS messages to email or a Webhook URL, or functions related to verifying the sender’s number.
Keskisuomalainen has integrated subscriber system verification with the two-way SMS messaging service.
When an SMS arrives at the service, the system verifies, for example, the accuracy of customer information, the existence of a valid subscription, or previous subscriber history. The customer receives a response based on this information, and the data remains up to date in customer systems.
Contact our sales team and request a free demonstration:
050 596 3961 / Eini Ojanperä
SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface.
Conduct NPS and opinion surveys with SmartDialog's Survey service. Send surveys and receive feedback via SMS messages.
Send access codes via SMS, RCS, and WhatsApp messages or automate code distribution to systems via API.
Connect 2-way messaging to cloud services, and route SMS and WhatsApp messages directly to cloud software.
Test message sending without commitments.
Purchase SmartDialog messaging services.
A two-way communication gateway is a service that allows a company to both send and receive messages to and from its customers over multiple channels.
2-way communication works in such a way that messages go both ways: the company sends a message to the customer, the customer can reply to the same channel, the replies are routed back to the company’s systems or user interface.
The service is connected to the company’s own systems via API interfaces or used in the user interface. Message traffic can be monitored in real-time through reports and message logs.
The 2-way communication interface is integrated into the CRM system with modern APIs and pre-built integrations. SmartDialog supports, for example: REST, SMTP and SMPP interfaces, direct integrations with CRM and cloud services such as Microsoft, Salesforce and HubSpot, Zapier integrations to connect communication to other systems.
The integration allows messages to be: sent automatically from CRM, received directly into customer records, used as part of customer service, marketing and automation. This allows communications to become part of the company’s existing processes without manual effort.
With 2-way communication, there are multiple channels through which messages can be both sent and received in the same service.
The main communication channels are SMS (SMS), MMS, RCS (rich, interactive communication), WhatsApp
Messages can also be received from other sources, such as webhooks and messenger channels, and all messages can be centrally managed in a single system.
