The SmartDialog platform features direct integrations for implementing messaging and intelligent survey services as part of your Genesys Cloud contact center system. You can acquire SmartDialog messaging service integrations for Genesys Cloud from Arena Interactive.
With SmartDialog and Genesys Cloud integrations, you can connect SMS survey services to inbound and outbound contact center systems. You can attach automated surveys to calls, delivered via SMS or survey forms. Form-based surveys can be personalized and targeted to specific service interactions.
SmartDialog integrates with the Genesys Cloud Conversation API, from which call data is retrieved at specific intervals. SMS messages are automatically sent from SmartDialog based on pre-defined rules. You can view the integration’s message traffic from the SmartDialog web interface, where you can see statistics and message reports.
Survey service integration with Genesys Cloud API interfaces
Operator connections, short codes, long-code numbers, alphanumeric senders
Survey messages after calls based on retrieved call data
Sending survey messages from different call types, such as inbound and callback calls and voice bots
Individual and chained SMS survey messages and form-based surveys
Delivery times, personalization, message templates, routing, links to web forms, response messages
Reports compiled according to company-defined settings
Response summaries in JSON and CSV, delivery via HTTPS, SFTP, and email
Real-time monitoring and statistics in the user interface
Integrate SmartDialog SMS messaging services with Genesys system contacts.
Contact your customers, ask for their feedback on your operations, and receive timely input.
Deepen your understanding of your customers by connecting SmartDialog communication channels to customer service.
Messages are delivered quickly and delivery confirmation is received.
Message traffic and delivery receipt monitoring with detailed message log statistics.
We monitor our services and their delivery reliability 24/7.
Integrate SmartDialog SMS messaging services through Genesys Cloud API into your company’s customer communication, query generation and customer service processes. Get access to valuable data in the form of clear graphs and reports. The goal is better customer understanding and a successful customer experience.
Customer service for the Keskisuomalainen Group is centrally managed by Rainmaker Oy. Keskisuomalainen and Rainmaker wanted to ensure that customer service quality and customer satisfaction levels remain high.
Arena Interactive implemented SMS survey services for Rainmaker, integrated with Genesys system interfaces. After a call, customers receive a survey form via text message. Surveys are sent automatically with desired restrictions.
Responses are compiled in real time into reports in the customer’s preferred format, where visual graphs display NPS scores and other desired statistics. Results from different time periods are easy to compare, ensuring that customer satisfaction remains at the targeted high level.
Contact our sales team and request a free demonstration:
050 596 3961 / Eini Ojanperä
SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface.
Conduct NPS and opinion surveys with SmartDialog's Survey Service. Send surveys and receive feedback via SMS messages.
If you want to receive messages from customers in addition to sending messages, explore SmartDialog's two-way messaging.
The integration requires a SmartDialog license and survey service through which survey messages can be sent.
Acquisition of SMS numbers potentially required for the integration and connection management is handled on a turnkey basis through us.
SmartDialog messaging services Genesys integration is connected to the company's contact center system, making messaging ready for use.
Test message sending without commitments.
Purchase SmartDialog messaging services.
The Genesys integration connects SmartDialog SMS messaging services directly to the Genesys Cloud customer service system. The integration allows you to integrate SMS-based queries and communications into your inbound and outbound call center processes.
SmartDialog integrates with the Genesys Cloud Conversation API, where call and contact information is automatically retrieved. SmartDialog sends SMS query messages according to defined rules, and message traffic and reports can be monitored from the SmartDialog interface.
The deployment requires a SmartDialog license and SMS polling service, as well as the Genesys Cloud system to which the integration will be connected. Arena Interactive will manage the necessary numbers and operator connections.
