SmartDialog

– Intelligent SMS and Instant Messaging Platform

Arena Interactive is a Finnish SMS communications specialist company.

Our core expertise is message delivery and customer survey integrations, with over 20 years of experience.

With the SmartDialog platform, you can send and receive SMS, RCS, and WhatsApp messages through a user interface and modern API interfaces. We also provide turnkey SMS campaigns. We deliver high-quality, cost-effective digital messaging services tailored to your business needs.

SmartDialog Messaging Services

SmartDialog is a modern messaging platform for intelligent digital B2B and B2C customer communications through the latest messaging services, modern API interfaces, and SMS, RCS, and WhatsApp channels. With SmartDialog’s web interface, you can send and receive messages, conduct conversations with your customers, create feedback surveys, automate communications, send voucher codes, and receive payments via phone billing.

One-Way Messaging Service

Reach your customers with one-way SMS, RCS, and WhatsApp messages. Modern API interfaces.

Two-Way Messaging Service

Receive SMS, RCS, and WhatsApp messages from your customers. Modern API interfaces.

Group Messaging

Group Messaging

Send individual and group messages via SMS, RCS, and WhatsApp. Manage groups and contacts.

SMS Billing and Mobile Payment

Reach your customers with one-way SMS, RCS, and WhatsApp messages. Modern API interfaces.

Sending Codes

Send gift codes via SMS, RCS, and WhatsApp messages or automate delivery to systems.

NPS and Feedback Surveys

Send NPS and opinion surveys and receive feedback via SMS messages and web forms.

SmartDialog Dialogue Service

Dialog Conversations

Communicate with customers via SMS, WhatsApp, Facebook, and Instagram Messenger.

SMS Verification

Implement two-factor authentication through the SMS API interface.

SmartDialog Messaging Services

Communication through SmartDialog’s messaging channels is reliable and cost-effective. The primary messaging channels are SMS, RCS, and WhatsApp. Additionally, SmartDialog supports MMS messages, Webhook messages, Email messages, and Facebook and Instagram Messenger. Our messaging channels use modern and secure SMS API, RCS API, and WhatsApp API interfaces and integrations.

SMS

Send individual and group SMS messages to your target audiences in Finland and abroad. Receive messages directly in SmartDialog or in your own systems through modern SMS API interfaces.

RCS

RCS is modern, visual, interactive communication. Send individual and group RCS messages to your target audiences and receive responses directly in SmartDialog messaging services.

WhatsApp

Send individual and group WhatsApp messages using approved message templates. WhatsApp messages can include action buttons, images, videos, and free-form responses.

Would you like to hear more about our services?

Contact our sales team and request a free demonstration:

050 596 3961 / Eini Ojanperä

sales@arenainteractive.fi

NPS Survey and Message Delivery Integrations

SmartDialog messaging services use modern and secure interfaces, such as the modern SmartDialog SMS API. Sending and receiving messages from backend systems is easy with our direct Microsoft, Salesforce, and HubSpot connectors. Through Zapier integration, you can also connect SmartDialog’s SMS API and messaging services to other cloud software you use, such as Adobe Campaign, Oracle Eloqua, Zoho CRM, or Pipedrive. Together with our partners, we have developed automation solutions for various customer service and customer relationship management systems. Integrations enable NPS surveys, customer feedback collection, and message delivery. Messaging channels include SMS, WhatsApp, Email, and survey forms.

Microsoft 365

With MS Power Platform integration, you can send and receive SMS and WhatsApp messages, conduct conversations, and manage contacts.

Salesforce

With Salesforce integration, you can build customer dialogs via SMS messages, synchronize contacts, and create one-way and two-way communication.

HubSpot

With HubSpot integration, you can incorporate message sending and receiving into workflows, campaigns, and automation processes.

Zapier

With Zapier integration, you can automate tasks. Sending and receiving SMS and WhatsApp messages is possible directly from the application.

Enreach Campaign, Enreach Voice

With Enreach integration, you can connect SMS messaging services to inbound and outbound calling systems. Add automated NPS surveys via SMS or survey forms to calls.

Moontalk

With Moontalk integration, you can connect SMS messages to inbound and outbound communication solutions. Add automated NPS surveys via SMS or survey forms to calls.

Genesys Cloud

With Genesys integration, you can connect SMS survey services to inbound and outbound calling systems. Add automated NPS surveys via SMS or survey forms to calls.

Sinch Contact Pro

With Sinch integration, you can connect SMS and Email survey services to the Sinch Contact Pro system. Automate NPS surveys via SMS, Email, or survey forms.

Atex Kayak

With the Atex Kayak integration, you combine SmartDialog messaging services with customer and status data. Send automated SMS and Email messages, NPS surveys and customer feedback collection.

Liana

With Liana integration, you can integrate SMS and WhatsApp messages into marketing automation, campaigns and NPS surveys.