Automated SMS Surveys for Enreach Call Systems – Enreach

Ensuring Customer Satisfaction in Real Time

Arena Interactive and Enreach have several automated customer service measurement integrations for inbound and outbound calls. An Enreach customer needed to find a smooth and simple way to collect feedback on customer experience and ensure up-to-date customer satisfaction status.

Automated SMS Surveys for Enreach Call Systems

In the solution chosen by the Enreach customer, information is automatically sent from the Enreach system to SmartDialog’s Survey Service after a customer service call, where the call settings are verified and the survey is sent. The survey contains one or more SMS messages that change based on the response.

The straightforward model works: responding takes seconds, responses are received immediately, and reporting data is delivered to the Enreach customer in the desired format. An effective survey improves customer experience!

“Our long-standing collaboration with Arena Interactive has been extremely smooth and effortless. They have provided technologies suited to our customers’ needs, and implementations are very straightforward thanks to ready-made operating models.”

Joonas Tolonen, Customer Experience Manager, Enreach Oy

Integrate Messaging Services with Enreach Call System

The SmartDialog messaging platform has ready-made integrations for implementing SMS survey services as part of Enreach Campaigns and Enreach Voice services. You can acquire call system messaging service integrations from Arena Interactive or Enreach.

With SmartDialog’s Enreach integrations, you can connect one-way and two-way SMS messaging services to inbound and outbound call systems. You can attach automated opinion and NPS surveys via SMS or survey forms to calls.

Better Customer Understanding Through Survey Reports

SmartDialog has an integration with Enreach’s call system API interface, through which SMS messages are sent automatically based on specific rules. You can view message traffic and statistics from the SmartDialog user interface, where you can access data in graphs and reports.

Integrate SMS messaging services in Enreach’s call system solutions for customer communication, customer contact, customer survey creation, and customer service processes. SMS communication integration achieves better customer experience and customer understanding.

Benefits of Enreach Integration

Seamless Customer Communication

Integrate SmartDialog’s SMS messaging services with Enreach calling systems for customer communication.

Enhanced Customer Experience

Contact your customers, ask for their feedback on your operations, and receive timely input.

Deeper Customer Understanding

Deepen your understanding of your customers by connecting SmartDialog’s communication channels to customer service processes.

Delivery Reliability and Dependability

Messages are delivered quickly and delivery confirmation is received.

Comprehensive Reporting Capabilities

Visual reports and graphs, precise message traffic monitoring and statistics.

Real-Time Monitoring and Customer Support 24/7

We monitor our services and their delivery reliability 24/7.

More information about our Enreach integration can be found on our website.