SmartDialog is a platform for intelligent digital communication across different communication channels. Through SmartDialog, WhatsApp can be used to send consumers personal or group messages using approved message templates. The messages are sent to the consumer’s WhatsApp app, a familiar and fast communication channel for everyday customer communication.
WhatsApp messages can include WhatsApp-enabled action buttons, images, video, and audio files. You can easily manage WhatsApp message contact groups through the web/mobile interface.
Consumers’ free-form WhatsApp messages are received directly into SmartDialog services and can be replied to in SmartDialog in a free-form way. For customer service, WhatsApp quickly creates a trusted and personalised customer experience, and allows for a smooth continuation of the conversation with the customer in the same channel later on. You can combine WhatsApp messages API interfaces APIs to back-end systems and direct integration with solutions such as Microsoft or Liana.
Monitor your WhatsApp communication in real time through detailed message logs and reports. Through us, you receive all the connections needed for WhatsApp communication, WhatsApp numbers, and your company’s WhatsApp identity.
Arena Interactive manages corporate WhatsApp connections
A company receives its own official WhatsApp number and WhatsApp identity
The number is in international format: +358451234567
Sending, receiving, and conversing in consumers' WhatsApp application, where the consumer approves the company's number in their contacts
SMS fallback: if WhatsApp message delivery fails, an SMS message can be sent
Individual and group messages, message templates: Marketing, Utility, Authentication
Content: text, images, video, files, reply buttons, free-form responses
WhatsApp API integrations
Real-time message monitoring, statistics, and delivery receipts
Sender identity verified and approved
Billing reports, technical support 24/7
In business communication, the WhatsApp sender is verified, which improves communication reliability.
Messaging consumers in a familiar channel opens the opportunity for a personalized customer experience.
Message content can be made engaging by enriching it with images, videos, files, or gift codes.
Responding to messages can be made easy with quick reply buttons.
Message traffic and delivery receipt monitoring, detailed message log statistics.
We monitor our services and their delivery reliability 24/7.
Contact our sales team and request a free demonstration:
050 596 3961 / Eini Ojanperä
SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface.
Add automated and personalized voucher code distribution to SMS group messaging and personal communication.
Connect 1-way and 2-way messaging to cloud services with connectors, and route text messages directly to cloud software.
Implement NPS and opinion surveys with SmartDialog Survey Service. Send surveys and receive feedback via SMS messages.
Acquiring an official number for WhatsApp communication and managing connections is handled through us, for Finnish and international phone subscriptions.
WhatsApp API messaging account and SMS fallback capability are activated, along with desired users, restrictions, forwarding, and encryption levels.
1-way or 2-way messaging services and message templates required for sending, receiving, and conversing via WhatsApp messages are activated in SmartDialog.
Test message sending without commitments.
Purchase SmartDialog messaging services.
A WhatsApp message is an instant message sent directly to the customer’s WhatsApp app. Through SmartDialog, you can send and receive messages that can include text, images, videos, audio and action buttons. Customers see the messages in the familiar WhatsApp channel and can reply freely or with buttons.
Arena Interactive will set up the WhatsApp channel for you. Through the service, an official WhatsApp number and identity will be obtained for your company, after which API connections will be opened for sending and receiving messages. A Business Manager account is required from the customer.
You can send a WhatsApp message in SmartDialog either via the web interface or directly from your own system using the API interface. Messages can be sent individually or to groups using approved message templates.
Once your business account is verified, you can start sending 2000 WhatsApp messages per day. The number of WhatsApp messages will automatically scale according to usage.
