Messaging Services – Features

SMS Messaging

Operator Connections: Managed by Arena Interactive
Longcode Management: Company-owned
Longcode Format: +358451234567
Longcodes Issued by: Operators
Coverage Area: Finland and abroad
Message Sender: Number or alphanumeric (COMPANYX), protected sender IDs (SMS Sender ID)
Message Reception: No keywords required, standard SMS pricing

Character Sets: GSM 03.38 and Unicode
Message Length: 160 characters, concatenation up to 20 messages
Message Scheduling: Desired days, cycles, times
Priority Messages: Suitable for time-critical communication
Scalability: Simultaneous management of high message volumes
Usage Methods: SMS API interfaces, web interface
Messaging Services: SMS messages can be used in all messaging services and integrations, both one-way and two-way
SMS as a Service: Campaign sends via customer support

SMS API Documentation: Interface descriptions: https://openapi.arena.fi/
SMS API Interfaces: HTTP REST, HTTPS REST, SMTP, SMPP
Message Transmission Accounts: Address, message, and sender restrictions, default settings for sender IDs and DLR URLs, usernames and passwords
SMS-to-Mail: sending text message to email
Mail-to-SMS: Email delivery as text message
SMS-to-Webhook: forwarding incoming message to Webhook address and retrieving response message from Webhook address
MMS: Picture messages
Integrations: Ready-made SMS connectors to backend systems Microsoft, Salesforce, HubSpot, Zapier, and partner systems

SMS Sender ID: Sender ID protection with Traficom
Data Privacy: Personal data protection processes
Data Encryption: Access control roles and levels, content protection, option to fully encrypt data
Authentication: Token-based OAuth, key authentication, SMS verification available

Message Volumes: Statistical data, service-specific breakdowns
SMS Message Logs: MT/MO message log monitoring, CSV message logs, delivery receipt and transmission data tracking
Reporting: Automatic monthly and billing reports
Web Interface: Service monitoring: https://app.smartdialog.ai
Customer Support: Customer support and technical on-call service 24/7

Operator Connections: Managed by Arena Interactive
Verification: Operators approve RCS customer account
Application: Consumer Messages app
RCS Message Sender: Company-verified RCS Agent customer account aligned with brand and communication needs
Sender Information: Visible sender name, logo and brand image, business description, contact details (phone, email, website)
RCS Message Sending: Communication initiated with a send, message templates can be used, SMS fallback messages available
RCS Message Reception: Response options, free-form message content

RCS API Documentation: Interface descriptions: https://openapi.arena.fi/
Messaging Protocol: Rich Communication Services (RCS for Business)
Message Transmission Accounts: Address, message, and sender restrictions, default settings for sender IDs and DLR URLs, usernames and passwords
Integrations: Available for backend systems Microsoft, Zapier, and partner systems
Usage Methods: RCS API interfaces, web interface
Messaging Services: RCS messages can be used both one-way and two-way

Message Scheduling: Desired days, cycles, times
Message Content: Text, image, audio, video, file, reply buttons, action buttons, selection lists, product cards, card carousels
Message Size: RCS message size max 250 KB
Text: Content length max 3072 characters, text as GSM 03.38 and UCS2
Image, Audio, Video, File: Media file size max 100 MB
Reply and Action Buttons: Response options, call, calendar event, open webpage, location data
Product Cards and Card Carousels: Product card content includes image, audio, video, PDF, text, reply or action buttons, carousel max 10 product cards

Message Volumes: Statistical data, service-specific breakdowns
RCS Message Logs: MT/MO message log monitoring, CSV message logs, delivery receipt and transmission data tracking
Reporting: Automatic monthly and billing reports
Web Interface: https://app.smartdialog.ai
Customer Support: Customer support and technical on-call service 24/7

Operator Connections: Managed by Arena Interactive
Number Management: Company-owned WhatsApp number (ordered through Arena Interactive)
Number Format: +358451234567
Verification: Operators approve WhatsApp customer account
Application: Consumer WhatsApp app
Coverage Area: Finland and abroad
WhatsApp Message Sender: Company-verified WhatsApp identity
Identity Requirement: Meta Business Manager Account – business account

Sender Information: Visible company name, logo, business description, contact details
WhatsApp Message Sending: Approved message templates used for sending, SMS fallback messages available
WhatsApp Message Reception: Free-form message content in incoming messages
WhatsApp Conversations: Free-form message content can be used in conversation messages

Usage Methods: WhatsApp API interfaces, web interface
Messaging Services: WhatsApp messages can be used one-way and two-way (inbound, outbound) and in chat conversations
WhatsApp Message Templates: Message categories: Marketing, Utility, Authentication
Message Scheduling: Desired days, cycles, times
Message Content: Text, image, audio, video, file, reply buttons, action buttons
Message Size: WhatsApp message length max 4092 characters
Image, Audio, Video, File: Media file size max 100 MB
Reply and Action Buttons: Quick Reply response options, call button

WhatsApp API Documentation: Interface descriptions: https://openapi.arena.fi/
Message Transmission Accounts: Address, message, and sender restrictions, default settings for sender IDs and DLR URLs, usernames and passwords
Integrations: Available for backend systems Microsoft, HubSpot

WhatsApp Identity: WhatsApp customer account is a company-approved and verified identity
Data Privacy: Personal data protection processes
Data encryption: access control roles and levels, content protection

Message Volumes: Statistical data, service-specific breakdowns
WhatsApp Message Logs: CSV message logs, delivery receipt and transmission data tracking
Reporting: Automatic monthly and billing reports
Web Interface: Service monitoring: https://app.smartdialog.ai
Customer Support: Customer support and technical on-call service 24/7