Integrations – Features

Messaging Services and Channels

SmartDialog’s messaging services allow you to use SMS, RCS, WhatsApp, and Email channels as described below.

SMS

MMS

Microsoft

Salesforce

HubSpot

Zapier

Liana

Enreach

Atex Kayak

Moontalk

Genesys

Sinch

Microsoft Integration Features

Microsoft Integration

Microsoft Integrations: Logic Apps, Power Automate, Power Apps
SmartDialog Connector: https://learn.microsoft.com/en-us/connectors/smartdialog
Deployment from Arena Interactive or Azure Marketplace
Microsoft Integration APIs: https://openapi.arena.fi/integrations/microsoft

Microsoft Integration Settings

Microsoft Integration Messaging Channels: SMS, MMS (receiving), WhatsApp
Messaging Account Settings, Service-Specific Settings
Operator Connections in Finland and Globally
Short Code, Long Code Number, WhatsApp Number

Microsoft Integration Functions

Sending and Receiving Messages, Dialog Conversations with Microsoft Integration
Creating SMS and WhatsApp Message Templates for Sending
Sending Reply Messages to Incoming Messages
Receiving Dialog Conversation Messages and Replying to Messages
Contact and Contact Group Management
Adding Contacts to Groups and Removing Contacts from Groups
Updating Contact Information
Synchronizing Contact Information via Azure AD

Microsoft Integration Monitoring and Reports

Messaging service monitoring
DLR Delivery Receipts, MT/MO Message Monitoring
Message Log Download, Service-Specific Message Traffic Reports

Salesforce Integration Features

Salesforce Integration

Salesforce Integration: Sales Cloud, Service Cloud, Flow Builder
SmartDialog Connector: https://appexchange.salesforce.com/
Deployment from Arena Interactive or Salesforce AppExchange
Salesforce Integration APIs: https://openapi.arena.fi/integrations/salesforce

Salesforce Integration Settings

Salesforce Integration Messaging Channels: SMS
Messaging Account Settings, Service-Specific Settings
Operator Connections in Finland and Globally
Short Code, Long Code Number

Salesforce Integration Functions

Sending and Receiving Messages as Part of Salesforce Processes
Individual Message Sends, Group Sends, Campaign Creation
Scheduled or Recurring Messages, Reminder Messages
Sending Reply Messages to Incoming Messages
Contact and Contact Group Management
Adding Contacts to Groups and Removing Contacts from Groups
Updating and Synchronizing Contact Information
Linking Messages to Contacts and Leads

Salesforce Integration Monitoring and Reports

Messaging service monitoring
MT/MO Message Monitoring
Message Log Download, Service-Specific Message Traffic Reports

HubSpot Integration Features

HubSpot Integration

SmartDialog HubSpot Integration: Workflows, Forms
Deployment from Arena Interactive
HubSpot Connector APIs: https://openapi.arena.fi/integrations/hubspot
HubSpot Forms Integration: https://openapi.arena.fi/integrations/hubspot_forms_rcodes

Salesforce Integration Settings

HubSpot Integration Messaging Channels: SMS, WhatsApp Messaging Account Settings, Service-Specific Settings Operator Connections in Finland and Globally Short Code, Long Code Number, WhatsApp Number

HubSpot Integration Functions

Sending and Receiving Messages, Dialog Conversations
Creating SMS and WhatsApp Message Templates for Sending
Message Content Personalization, Reply Messages
Automation Programs and Follow-Up Actions Based on Responses
Contact and Contact Group Management
Adding Contacts to Groups and Removing Contacts from Groups
Updating Contact Information
Integration with HubSpot Forms and Code Sending to Form Submitters

HubSpot Integration Monitoring and Reports

Monitoring Messaging Services, Message Delivery, and Responses
DLR Delivery Receipts, MT/MO Message Monitoring
Message Log Download, Service-Specific Message Traffic Reports

Zapier Integration Features

Zapier Integration

SmartDialog Zapier Integration: Zapier App Triggers, Zapier App Actions
Zapier Integration Connects Functions Between Different Applications
SmartDialog Functions: https://zapier.com/apps/smartdialog/integrations
Deployment from Arena Interactive or Connection via Zapier Apps Site
Zapier Integration APIs: https://openapi.arena.fi/integrations/zapier

Zapier Integration Settings

Zapier Integration Messaging Channels: SMS, MMS (receiving), WhatsApp
Messaging Account Settings, Service-Specific Settings
Operator Connections in Finland and Globally
Short Code, Long Code Number, WhatsApp Number

Zapier Integration Functions

Sending and Receiving Messages
Automatic Message Sending When a Desired Action Occurs
Message Receiving That Automatically Triggers a Desired Action
Contact and Contact Group Management
Adding Contacts to Groups and Removing Contacts from Groups
Updating Contact Information

Zapier Integration Monitoring and Reports

Messaging service monitoring
DLR Delivery Receipts, MT/MO Message Monitoring
Message Log Download, Service-Specific Message Traffic Reports
Zapier Integration APIs: https://openapi.arena.fi/integrations/zapier

Liana Integration Features

Liana Integration

SmartDialog Liana Integration: LianaCloud, LianaMailer, LianaAutomation
Deployment from Arena Interactive or Liana Technologies
Liana Integration API: https://openapi.arena.fi/integrations/liana-cloud

Liana Integration Settings

Liana Integration Messaging Channels: SMS, WhatsApp
Messaging Account Settings, Service-Specific Settings
Operator Connections in Finland and Globally
Short Code, Long Code Number, WhatsApp Number

Liana Integration Functions

Sending and Receiving Messages as Part of Liana Cloud Processes
Individual Message Sends, Group Sends, Campaign Creation
Manual and Automated Message Sends
Creating SMS and WhatsApp Message Templates for Sending
Scheduled or Recurring Messages, Message Personalization, Message Preview
Sending Reply Messages to Incoming Messages
Contact and Contact Group Management in Liana Marketing System
Viewing Contact SMS and Email Message History in the Same View

Liana Integration Monitoring and Reports

Messaging Service Monitoring
DLR Delivery Receipts,
MT/MO Message Monitoring
Message Log Download, Service-Specific Message Traffic Reports

Enreach Integration Features

Enreach Integration Settings

SmartDialog Enreach Integration: Enreach Campaign, Enreach Voice
Deployment from Arena Interactive or Enreach
Enreach Integration Messaging Channels: SMS
Messaging Account Settings, Service-Specific Settings
Operator Connections in Finland and Globally
Short Code, Long Code Number, Alphanumeric

Enreach Survey Sending

Sending Survey Messages as Part of Enreach Call Systems
Survey Messages Sent in Real Time Immediately After Calls
Survey Message Recipient Rules and Restrictions
Survey Creation, Message Templates, Content Personalization
SMS Surveys: SMS Messages, Follow-Up Messages Possible Based on Response
SMS form surveys: SMS message contains link to survey form
Survey form can be general or contain customer-specific identifiers

Enreach Survey Responses

Receiving Survey Responses and Defining Response Time
Defining SMS Response Options: Numbers, Characters, Open Responses
Defining Actions Triggered by SMS Responses: Score Triggers
Return Messages to Incoming Responses, Forwarding Response Messages
Delivering Summary File or Real-Time Response Delivery
Compiling Responses in Format: JSON, CSV
Sending Responses: HTTPS, Email

Enreach Integration Monitoring and Reports

Messaging Service Monitoring
DLR Delivery Receipts,
MT/MO Message Monitoring
Message Log Download, Service-Specific Message Traffic Reports

Kayak Integration Features

Kayak Integration

SmartDialog Atex Kayak Integration: Kayak Plus Messages
Deployment from Arena Interactive or Atex
Kayak Integration APIs: https://openapi.arena.fi/integrations/kayak

Kayak Integration Settings

Kayak Integration Messaging Channels: SMS
Messaging Account Settings, Service-Specific Settings
Operator Connections in Finland and Globally
Short Code, Long Code Number

Kayak Integration Functions

Sending and Receiving Messages as Part of Kayak Plus Services
Individual Message Sends, Group Sends, Campaign Creation
Scheduled, Recurring, Automated Messages
Telesales Order Confirmation Messages
Message Content Personalization, Prefix Codes, Message Templates
Sending Reply Messages to Incoming Messages
Contact and Group Management in Kayak Customer Management System
Adding and Removing Contacts from Groups, Segmentation
Contact Information Retrieval, Information Verification, Information Forwarding

Kayak Integration Monitoring and Reports

Message Traffic Monitoring in SmartDialog
MT/MO Message Monitoring
Message Log Download, Service-Specific Message Traffic Reports

Moontalk Integration Features

Moontalk Integration Settings

SmartDialog Moontalk Integration: One-Way Communication, Survey Service
Deployment from Arena Interactive or Moontalk
Moontalk Integration Messaging Channels: SMS
Messaging Account Settings, Service-Specific Settings
Operator Connections in Finland and Globally
Short Code, Long Code Number, Alphanumeric

Moontalk Message Sending

Sending SMS and Survey Messages as Part of Moontalk Call Systems
SMS and Survey Messages Sent in Real Time Immediately After Calls
Survey Message Recipient Rules and Restrictions
Survey Creation, Message Templates, Content Personalization
SMS Surveys: SMS Messages, Follow-Up Messages Possible Based on Response
SMS form surveys: SMS message contains link to survey form
Survey form can be general or contain customer-specific identifiers

Moontalk Survey Responses

Receiving Survey Responses and Defining Response Time
Defining SMS Response Options: Numbers, Characters, Open Responses
Defining Actions Triggered by SMS Responses: Score Triggers
Return Messages to Incoming Responses, Forwarding Response Messages
Delivering Summary File or Real-Time Response Delivery
Compiling Responses in Format: JSON, CSV
Sending Responses: HTTPS, Email

Moontalk Integration Monitoring and Reports

Message Traffic Monitoring
MT/MO Message Monitoring
Message Log Download, Service-Specific Message Traffic Reports

Genesys Integration Features

Genesys Integration Settings

SmartDialog Genesys Integration: Survey Service
Deployment from Arena Interactive
Genesys Integration Messaging Channels: SMS
Messaging Account Settings, Service-Specific Settings
Operator Connections in Finland and Globally
Short Code, Long Code Number, Alphanumeric

Genesys Message Sending

Sending Survey Messages to Recipients Retrieved from Genesys Cloud System
Recipients Retrieved After Agreed Time Interval
Rules and Restrictions Can Be Set for Survey Message Sending
Survey Creation, Message Templates, Content Personalization
SMS Surveys: SMS Survey Messages, Follow-Up Messages Possible Based on Response
SMS form surveys: SMS message contains link to survey form
Survey Form Can Be Generic or Include Customer-Specific Identifiers (e.g., data related to call or customer service representative)

Genesys Survey Responses

Receiving Survey Responses and Defining Response Time
Defining SMS Response Options: Numbers, Characters, Open Responses
Defining Actions Triggered by SMS Responses: Score Triggers
Return Messages to Incoming Responses, Forwarding Response Messages
Delivering Summary File or Real-Time Response Delivery
Form Response Monitoring and Graphs in User Interface
Compiling Responses in Format: JSON, CSV
Sending Responses: HTTPS, Email

Genesys Integration Monitoring and Reports

Messaging service monitoring
DLR Delivery Receipts, MT/MO Message Monitoring
Message Log Download, Service-Specific Message Traffic Reports
Form Response Statistics in Real Time in User Interface
Downloading Response Statistics and Graphs as PDF with Desired Filters

Sinch Integration Features

Sinch Integration Settings

SmartDialog Sinch Integration: Survey Service
Deployment from Arena Interactive
Sinch Integration Messaging Channels: SMS, Email
Integration Types: Inbound Call, Callback, Incoming Email
Messaging Account Settings, Service-Specific Settings
Operator Connections in Finland and Globally
Short Code, Long Code Number, Alphanumeric

Sinch Survey Message Sending

Sending Survey Messages to Sinch Contact Pro System Contacts
Recipients Retrieved at Agreed Intervals
Rules and Restrictions Can Be Set for Survey Message Sending
Survey Creation, Message Templates, Content Personalization
SMS Surveys: SMS Survey Messages, Follow-Up Messages Possible Based on Response, May Include Link to Survey Form
Email Surveys: Email Survey Messages with Link to Survey Form
Survey Form Can Be Generic or Include Customer-Specific Identifiers (e.g., data related to call or customer service representative)

Sinch Survey Responses

Receiving Survey Responses and Defining Response Time
Defining SMS Response Options: Numbers, Characters, Open Responses
Defining Actions Triggered by SMS Responses: Score Triggers
Return Messages to Incoming Responses, Forwarding Response Messages
Delivering Summary File or Real-Time Response Delivery
Form Responses Can Be Imported into Sinch Contact Pro Contact Information
Compiling Responses in Format: JSON, CSV
Sending Responses: HTTPS, Email

Sinch Integration Monitoring and Reports

Messaging service monitoring
DLR Delivery Receipts, MT/MO Message Monitoring
Message Log Download, Service-Specific Message Traffic Reports