The SmartDialog platform features direct integrations for implementing message delivery and intelligent survey services as part of Moontalk’s communication solutions. You can acquire messaging service integrations from Arena Interactive or Moontalk.
With SmartDialog and Moontalk integrations, you can connect SMS message delivery for one-way and survey services to inbound and outbound calls. You can attach automated SMS messages or surveys to calls, delivered via SMS or survey forms.
SmartDialog has an integration with the Moontalk system API interface, through which SMS messages are automatically sent based on certain rules. You can view the message traffic of the integration in the SmartDialog web interface, where you can see statistics and message reports.
One-way SMS API and survey service interfaces as part of Moontalk's solutions
Operator connections, short codes, long-code numbers
SMS messages are sent after calls
SMS messages can be sent from multiple call types, such as inbound and callback calls
Individual and chained SMS surveys and form surveys
Delivery times, personalization, message templates, routing, links to web forms, response messages
Reports are compiled according to company-defined settings
Response summaries in JSON and CSV, delivery via HTTPS, SFTP, and email, real-time monitoring
Integrate SmartDialog's SMS messaging services into Moontalk's communication solutions for customer communication.
Contact your customers, ask for their opinions on your operations, and receive up-to-date feedback.
Deepen your understanding of customers by connecting communication channels to customer service processes.
Messages are delivered quickly and delivery confirmation is received.
Message traffic and delivery receipt monitoring with detailed message log statistics.
We monitor our services and their delivery reliability 24/7.
Integrate SmartDialog’s SMS messaging services into Moontalk’s communication solutions for customer communication, customer contact, customer survey creation, and customer service processes. The goal is improved customer experience and customer understanding.
Customer service calls the customer. After the call, Moontalk automatically sends information to the SmartDialog interface, where call-related settings and restrictions are verified. The customer receives a defined SMS message or SMS survey.
Customer service receives a customer call. When the call ends, a notification is automatically sent to the SmartDialog interface. After approved verification, the customer receives an SMS message or SMS survey to which they respond.
The SMS message sent to the customer can include a link directing them to a survey form on a website. The survey link can be personalized to target a specific event and contain data related to the call or customer service representative.
Moontalk’s customer needed a solution to integrate feedback surveys with customer service calls. They wanted to send surveys for different call types, such as incoming calls to customer service representatives or automated attendants, as well as callbacks. Arena Interactive implemented services suitable for sending survey messages to Moontalk’s communication solution for different call types.
SMS survey messages were implemented for Moontalk’s customer following incoming and outgoing calls in customer service. An incoming call to the Moontalk system is routed either to an automated attendant that provides options to the customer, or directly to a customer service representative. When the call ends, an SMS message is automatically sent containing a link to a survey form. Moontalk’s SMS survey integration provides the customer with a seamless feedback channel through which information about customer needs can be collected.
Moontalk’s customer wanted to ensure that people who call the company’s customer service can reach them, even if for some reason the call cannot be answered at the time of the call. Arena Interactive has implemented SMS solutions for Moontalk’s communication solution. The sending of SMS messages has been automated with various call-ins and call-backs.
SMS messages following customer service calls were implemented for Moontalk’s customer in cases where the call was not answered or was routed to an automated attendant. After the call, an SMS message is sent from the Moontalk system containing call-related instructions or a link to an appointment booking service. The solution provides callers with the experience of a successful contact and directs customers to the company’s services.
Contact our sales team and request a free demonstration:
050 596 3961 / Eini Ojanperä
SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface.
Conduct NPS and opinion surveys with SmartDialog's Survey Service. Send surveys and receive feedback via SMS messages.
If you want to receive messages from customers in addition to sending messages, explore SmartDialog's two-way messaging.
The integration requires a SmartDialog license and messaging services: one-way or survey service, depending on whether the need is to send messages or surveys.
Acquisition of SMS numbers potentially required for the integration and connection management is handled on a turnkey basis through us.
SmartDialog messaging services' Moontalk integration is connected to the selected call system, making message delivery ready for use.
Test message sending without commitments.
Purchase SmartDialog messaging services.
SmartDialog’s Moontalk SMS API integration connects SMS messaging services to Moontalk’s communication solutions, such as inbound and outbound calls, enabling automated communication as part of customer service processes.
The integration uses the SmartDialog and Moontalk API interfaces. After calls, SMS messages or SMS queries are automatically sent according to the rules, and message traffic and reports can be monitored from the SmartDialog interface.
A SmartDialog license and messaging services (e.g. one-way SMS gateway or polling service) are required to implement the integration. Arena Interactive will manage the necessary numbers and operator connections.
