Microsoft Power Platform integrations
Integrate messaging services with Microsoft Power Platform
The SmartDialog service platform has direct integration for implementing messaging services from MS Power Automate, Power Apps and Azure Logic Apps. With SmartDialog integrations, you can use SMS and WhatsApp messages for global stakeholder communication. Get the Microsoft integration from Arena Interactive or Azure Marketplace.
With the SmartDialog connector, you can send SMS and WhatsApp messages from Microsoft and Azure cloud software. With the Microsoft Power Platform integration, you can receive text messages and WhatsApp messages directly to your backend systems. In addition to 1- and 2-way messaging services, you can chat with the Microsoft integration in SMS and instant messaging channels, and maintain CRM customer data.
SmartDialog’s modern interfaces connect directly to Azure solutions via REST API and Logic App. In addition to the interfaces, you can also manage the integration’s messaging traffic using the SmartDialog web interface, where you can see detailed messaging statistics and message events.
Integrations in the MS 365 ecosystem
1- and 2-way API: Microsoft Power Platform, Power Apps, Power Automate, Logic Apps
Operator connections, shortcodes, longcodes, WhatsApp numbers and identities
Inbound and outbound messaging services
Sending, receiving messages, dialog conversations (SMS, MMS, WhatsApp)
Message Accounts and service-specific settings, message templates, reply messages
Contact data management
Manage contacts and contact groups, create and remove contacts from groups
Synchronizing contact information from Azure AD
Messaging services monitoring
DLR delivery confirmations, MT/MO message tracking
Service-specific message traffic reports
24/7 technical support
Benefits of Microsoft Power Platform integration
Outbound messages
Combine SMS and WhatsApp communications and contact management with marketing automation.
Inbound messages
Easily receive messages by integrating SmartDialog's 2-way messaging service with Microsoft Power Platform.
Logic App integration
Enhance customer communication by connecting SmartDialog's to MS D365 processes with the Logic App connector.
Delivery security and reliability
Messages are delivered quickly and confirmation of their delivery is provided.
Versatile reporting options
Monitoring of message traffic and delivery, accurate message log statistics.
Monitoring and support 24/7
We monitor our services and the messaging delivery reliability 24/7.
Use cases and references
Integrate SmartDialog’s SMS and WhatsApp messaging services in Microsoft Power Platform solutions for all your customer communication, customer contact and customer service processes. Extracting contact groups from CRM, creating customer surveys, SMS alerts, 2-factor authentication, token activation.
Microsoft Dynamics CRM – Sato
SmartDialog's SMS messaging services integrated into MS Dynamics processes
Microsoft D365 – Avain Asunnot
Measuring customer experience with SMS surveys integrated into the MS D365 platform
Azure Logic App – Roger Studio
2-way SMS messaging channel for customer communication in Microsoft services
Microsoft Power Platform integration – explore features and API documentation
Combine MS Power Platform integration with other SmartDialog services
SmartDialog
SmartDialog includes several messaging services. You can manage the services with an easy-to-use interface.
Survey services
Conduct NPS and opinion surveys with SmartDialog's Survey Service. Send surveys and receive feedback via SMS.
SMS verification
Enable SMS verification for two-step authentication, which can send one-time authentication codes.
Sending codes
You can automatically connect promo code distribution to your customer service systems via 2-way SMS, RCS, and WhatsApp APIs.
Implementing Microsoft Power Platform integration
SmartDialog license
Integration requires a SmartDialog license and messaging services: 1- or 2-way depending on whether there is a need to send or receive messages.
Numbers and connections
We provide turnkey solutions for acquiring the SMS or WhatsApp numbers needed for integration and managing the connections.
SmartDialog connector
The SmartDialog connector is connected to services, making messaging ready for use in Logic Apps and Microsoft Power Platform.
Contact us
Buy MS Power Platform connector for your use
You can purchase the MS Power Platform integration directly from the Azure Marketplace.
More information about the Microsoft connector
Learn more about the usage methods on the MS Power Platform connector page.
Contact us
Contact us if you are interested in hearing more about SmartDialog's Microsoft Power Platform integration.