The SmartDialog platform features direct integration for implementing messaging services from MS Power Automate, Power Apps, and Azure Logic Apps. SmartDialog integrations enable you to deploy SMS and WhatsApp messaging for global stakeholder communications. Obtain the Microsoft integration from Arena Interactive or the Azure Marketplace.
With SmartDialog’s connector and 1-way messaging service, you can send SMS and WhatsApp messages from Microsoft and Azure cloud software. With Microsoft Power Platform integration and the 2-way messaging service, you receive SMS and WhatsApp messages directly into your backend systems and use them to trigger the chains of actions you want in MS Power Auto.
SmartDialog’s modern interfaces integrate seamlessly with Azure solutions via REST API and Logic App. You can manage integration message traffic through the interfaces as well as the SmartDialog web interface, which provides detailed message traffic statistics and message events.
One-way and two-way API: Microsoft Power Platform, Power Apps, Power Automate, Logic Apps
Operator connections, short codes, long-code numbers, WhatsApp numbers and identities
Sending and receiving messages (SMS, WhatsApp)
Message forwarding accounts and service-specific settings, message bases, reply messages
Contact information and contact group management, creating and removing contacts from groups
Contact synchronization from Azure AD
DLR delivery receipts, MT/MO message tracking
Service-specific message traffic reports
24/7 technical support
Integrate SMS and WhatsApp communications and contact management into marketing automation.
Easily receive messages by integrating SmartDialog's two-way messaging service with Microsoft Power Platform.
Enhance customer communications by connecting SmartDialog's communication channels to MS D365 processes with the Logic App connector.
Messages are delivered quickly and delivery confirmation is received.
Message traffic and delivery receipt monitoring with detailed message log statistics.
We monitor our services and their delivery reliability 24/7.
Integrate SmartDialog’s SMS and WhatsApp messaging services with Microsoft Power Platform solutions for all your customer communications, customer contact and customer service processes. Contact group extraction from CRM, customer survey generation (with a link to the survey in the message), SMS alerts, 2-level authentication, token activation.
Sato needed a smooth and fast way to communicate between customers and staff. SMS was identified as a suitable communication channel for this need.
By using SmartDialog’s Microsoft Power Platform integration with MS Dynamics 365 services, fast SMS messaging channels were introduced into customer service processes for delivering short and urgent messages to desired CRM target groups.
Avain Asunnot wants to ensure the best customer experience by actively measuring it after service interactions. SmartDialog’s SMS-based survey service and ready-made Microsoft service APIs have been integrated into the centralized customer service on the Microsoft D365 platform.
Customer satisfaction related to customer service contacts is measured by extracting contacts from the Microsoft D365 platform and sending them an SMS survey message to provide NPS feedback. The results are compiled into the company’s own reporting platform.
Roger Studio wanted to combine contact data from two customer relationship management systems and send SMS communications to a selected target group.
SmartDialog’s REST API and Logic App interfaces provided a ready-made and straightforward solution for managing contact groups and sending and receiving SMS messages. Integration through Logic App was seamlessly achieved with the desired Microsoft services and Azure solutions.
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SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface.
Conduct NPS and opinion surveys with SmartDialog Survey Service. Send surveys and receive feedback via SMS.
Implement SMS verification for two-factor authentication to send one-time authentication codes.
You can automatically connect voucher code distribution to your customer service systems via two-way SMS, RCS, and WhatsApp APIs.
The integration requires a SmartDialog license and messaging services: one-way or two-way depending on whether you need to send or receive messages.
Acquiring the SMS or WhatsApp numbers needed for integration and managing connections is handled on a turnkey basis through us.
The SmartDialog connector is connected to services, making message delivery ready for use in Logic Apps and Microsoft Power Platform.
Test message sending without commitments.
You can purchase the integration from Azure Marketplace.
SmartDialog’s Microsoft integration connects messaging services directly to Microsoft cloud services such as Power Automate, Power Apps and Azure Logic Apps. The integration allows you to send and receive messages (SMS and WhatsApp) directly from your Microsoft environment and integrate communications into your business automation and process tools.
The integration is deployed with the SmartDialog connector, which can be installed either from Arena Interactive or via the Azure Marketplace. The connector allows messages (SMS and WhatsApp) to flow directly through Microsoft tools to and from the backend systems.
Yes. Microsoft integration allows you to both send and receive messages, including dialogue conversations and reply messages. You can also manage and synchronise contact information, for example via Azure AD.
For deployment you will need:
