The SmartDialog platform offers direct integrations for implementing 1-way and 2-way SMS messaging services with Kayak Plus Messages. Obtain messaging service integrations from Arena Interactive or Atex.
SmartDialog and Kayak integrations enable you to connect SMS messaging services to customer communication solutions, as part of your customer relationship management system functionality. You can create text message campaigns, receive order messages, send telesales order confirmations, and verify customer and order information. SmartDialog integrations allow you to automate actions based on verified data.
SmartDialog’s modern interfaces integrate seamlessly with Kayak Plus systems. You can manage the integration’s message traffic from the SmartDialog web interface, where you can see the statistics of your communication.
1-way and 2-way SMS API interface as part of the Kayak Plus Messages customer relationship management system
Operator connections, short codes, long-code numbers
Message sending and receiving (SMS), individual messages and campaigns to Kayak groups
Order campaigns, automated communication, order confirmations, Kayak Lookup subscriber verification
Creating contacts in groups (segmentation) in Kayak
Contact information retrieval, verification, forwarding
Customer data updates (marketing permissions, opt-outs)
MT/MO message traffic monitoring in SmartDialog
Message log downloads, service-specific message traffic reports
24/7 technical support
Integrate SmartDialog's SMS messaging services into Kayak Plus customer relationship management system order communications.
Automate SMS communication as part of subscriber marketing solutions and campaigns.
Streamline telesales order confirmations by integrating SmartDialog's communication channels into the order process.
Messages are delivered quickly and delivery confirmation is received.
Message traffic and delivery receipt monitoring with detailed message log statistics.
We monitor our services and their delivery reliability 24/7.
Integrate SmartDialog’s SMS messaging services into Kayak Plus Messages customer management systems, as part of order sales and customer communication processes.
Leverage automated SMS communication in renewal sales campaigns, telesales confirmations, and customer and order information verification.
Manage digital customer communication with SmartDialog's Kayak Plus Messages integration.
Send 1-way SMS and email messages or 2-way SMS renewal order messages, where the customer responds by selecting their preferred order option. Order information is saved directly to the customer relationship management system.
Marketing opt-outs can also be transmitted via SMS to Kayak's order management system.
In telesales, a contract for a sold media product is only established once the order has been confirmed in writing.
Confirmation can be handled through SmartDialog's Kayak Plus Telesales SMS integration. Information from orders placed by phone is recorded in the Kayak system.
A confirmation request is sent to the customer via SMS regarding the order. By responding to the text message, the customer confirms their order.
SmartDialog's 2-way services can leverage Kayak customer number lookup integration.
When an SMS arrives at the service, the system checks whether Kayak contains a customer account associated with the phone number. If a customer account is found, the customer number is sent as a return message.
SmartDialog's KayakAgent integration allows you to retrieve customer information and order history based on phone number or customer number.
SmartDialog's 2-way services can use Kayak subscriber verification integration.
When a text message arrives at the service, the system checks whether Kayak contains an active order for that phone number with the selected order criteria.
Order verification can be used as a condition in other functions, such as return messages sent to customers or delivery of subscriber benefits.
Integrate SmartDialog’s SMS messaging services with Kayak Plus Messages customer relationship management systems as part of subscription sales and customer communication processes. Leverage automated SMS communication in renewal sales campaigns, telesales confirmations, and customer and order data verification.
I-Mediat wanted to automate and streamline subscription campaigns.
In the service model created for I-Mediat, subscriber marketing is handled automatically via SMS messages. Campaign messages and renewal offer messages are sent to selected customer groups, and by responding to them, order information is routed directly as orders into the customer relationship management system.
Two-way SMS communication with Kayak automation streamlined subscriber marketing routines and saved time and costs
Sanoma Group needed to streamline and expedite telesales order confirmations in accordance with new legal requirements.
Sanoma implemented two-way SMS messaging channels as a telesales confirmation solution. SmartDialog’s integrations enabled the creation of fast two-way text messaging services for delivering confirmation messages to desired target groups.
Thanks to the SMS messaging service, order confirmation has been experienced as easy and seamless.
Contact our sales team and request a free demonstration:
050 596 3961 / Eini Ojanperä
SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface.
You can automatically connect promotional code distribution to your customer service systems through two-way API interfaces.
If you want to receive messages from customers in addition to sending messages, explore SmartDialog's 2-way communication.
The integration requires a SmartDialog license and messaging services: one-way or two-way depending on whether you need to send or receive messages.
Acquiring SMS numbers and managing connections required for the integration is handled on a turnkey basis through us.
SmartDialog messaging services are connected to the Kayak Plus Messages integration. We provide implementation instructions for SMS messaging services.
Test message sending without commitments.
Purchase SmartDialog messaging services.
SmartDialog’s Atex Kayak SMS API integration integrates SMS messaging services into the Kayak Plus Messages customer management system, allowing communications to work seamlessly as part of Kayak’s processes.
A SmartDialog license and SMS messaging services (1-way or 2-way) are required for deployment. The necessary numbers and operator connections will be handled through Arena Interactive and the integration will be linked to Kayak Plus.
A SmartDialog license and messaging services (e.g. one-way SMS gateway or polling service) are required to implement the integration. Arena Interactive will manage the necessary numbers and operator connections.
