The SmartDialog platform offers direct integrations for implementing messaging and survey services with the Sinch Contact Pro customer relationship management system. You can acquire SmartDialog messaging service integrations for your Sinch customer relationship management system from Arena Interactive.
With SmartDialog and the Sinch Contact Pro integration, you can connect automated SMS and Email survey services to Sinch. SmartDialog features an integration with the Sinch API, through which contact information is retrieved at desired intervals. SMS and Email messages are sent automatically from SmartDialog based on predefined rules.
SMS response messages are collected in SmartDialog and delivered to the customer daily. Survey form responses are delivered in real time to the customer’s Sinch system directly into contact records. You can monitor message traffic through the SmartDialog web interface, where you can view statistics and message reports.
Survey service integration with Sinch Contact Pro
Operator connections, short codes, long-code numbers, alphanumeric senders, approved email address as sender
Survey messages are sent after contacts using retrieved contact information
Sending possible from inbound calls, callbacks, and incoming emails
Single and chained SMS surveys, Email and form surveys
Delivery time configuration, message content personalization, message templates, routing, links to web forms, response messages
Reports with desired settings, statistics in the user interface
Response summaries in JSON and CSV, delivery via HTTPS, SFTP, and Email, form responses can be imported directly into contact records
Integrate SmartDialog survey services' SMS and Email communication with Sinch Contact Pro.
Ask for your customers' feedback via text message or email immediately after customer contact.
Deepen customer relationships by bringing survey form responses directly into Sinch contact records.
Survey messages are delivered quickly with delivery confirmation.
Responses in contact records, precise message traffic monitoring and statistics.
We monitor our services and their delivery reliability 24/7.
Integrate SmartDialog’s survey services through the Sinch interface to contact your company’s customer service. With SMS and Email surveys, you get access to valuable up-to-date data on the customer experience of calls and emails. The answers to the questionnaires can be imported in real-time directly into the Sinch Contact Pro system with the contact information, improving the quality of future customer contacts.
Barona’s clients’ services receive customer contacts via phone calls and emails. Barona needs centralized, up-to-date information on whether the service experience across different channels has been positive.
Arena Interactive has implemented NPS survey integrations with the Sinch Contact Pro customer management system for Barona. SMS, email, and survey form solutions have been developed for Barona to automate customer satisfaction measurement according to Barona’s desired settings.
In the integration, contact information from calls and emails is retrieved from the Sinch Contact Pro API. Survey responses are delivered to Barona daily for reporting purposes. Responses from survey forms are transferred in real time to the Sinch Contact Pro system directly into contact records.
Contact our sales team and request a free demonstration:
050 596 3961 / Eini Ojanperä
SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface.
Conduct NPS and opinion surveys with SmartDialog's Survey Service. Send surveys and receive feedback via SMS messages.
If you want to receive messages from customers in addition to sending messages, explore SmartDialog's two-way messaging.
The integration requires a SmartDialog license and survey service through which survey messages can be sent.
Acquisition of SMS numbers potentially required for the integration and connection management is handled on a turnkey basis through us.
SmartDialog messaging services are connected via API to the company's Sinch Contact Pro system, making messaging ready for use.
Test message sending without commitments.
Purchase SmartDialog messaging services.
SmartDialog’s Sinch integration connects SmartDialog’s SMS and email survey services directly to the Sinch Contact Pro customer relationship management system. It allows you to automate the sending of SMS and Email surveys as part of your customer communications.
The integration retrieves contact information from the Sinch system at agreed intervals and sends SMS and email queries from SmartDialog based on defined rules. Responses are collected in SmartDialog and can be sent back to Sinch, for example to the contact information.
To deploy the integration, you will need a SmartDialog license and query service, as well as the Sinch Contact Pro system to which the integration will be connected. Arena Interactive will manage the necessary numbers and operator connections
