Sinch integrations
Integrate messaging services into Sinch Contact Pro
The SmartDialog service platform has direct integrations for implementing messaging and survey services into the Sinch Contact Pro customer relationship management system. You can purchase SmartDialog messaging service integrations for your Sinch customer relationship management system from Arena Interactive.
With the SmartDialog and Sinch Contact Pro integration, you can connect automated SMS and Email survey services to Sinch. SmartDialog has an integration with the Sinch interface, through which contact information is retrieved at desired intervals. SMS and Email messages are sent automatically from SmartDialog based on predefined rules.
SMS response messages are collected in SmartDialog and delivered daily to the customer. Responses to questionnaires are delivered in real time to the customer’s Sinch system directly to the contact information. You can view message traffic from the SmartDialog web interface, where you can see statistics and message reports.
Sinch integrations
Inquiry service integrates with Sinch Contact Pro
Operator connections, short codes, longcodes, alphanumeric senders, allowed email address as sender
Sending survey messages
Inquiry messages are sent after contacts are contacted using the contact information retrieved
Sending possible from call-ins, call-backs, and incoming emails
Survey services
Single and chained SMS surveys, Email and form surveys
Sending time specification, message content personalization, message templates, controls, links to web forms, return messages
Survey service reports
Reports with desired settings, statistics in the user interface
Response summaries JSON and CSV, sending HTTPS SFTP and Email, form responses can be imported directly into contact information
Benefits of Sinch integration
Multi-channel communication
Integrate SmartDialog's SMS and Email communication from survey services into the Sinch Contact Pro system.
Better customer experience
Contact your customers, ask them for their opinion on your operations and receive timely feedback.
Deeper customer understanding
Deepen your understanding of your customers by combining SmartDialog's channels with customer service.
Delivery security and reliability
Messages are delivered quickly and confirmation of their delivery is provided.
Versatile reporting options
Monitoring of message traffic and delivery confirmations and accurate message log statistics.
Real-time monitoring and customer support 24/7
We monitor our services and their delivery reliability 24/7.
Sinch integration use cases
Integrate SmartDialog’s survey services into your company’s customer service contact via the Sinch interface. With SMS and Email surveys, you get valuable, up-to-date data on the customer experience of calls and emails. It is possible to import the answers to form surveys in real time directly into the Sinch Contact Pro system, which improves the quality of future customer contacts.
Sinch integration – explore features and API documentation
In addition to Sinch integration, discover other SmartDialog services
SmartDialog
SmartDialog also includes other messaging services. You can manage the services with an easy-to-use interface.
Survey service
Conduct NPS and opinion surveys with SmartDialog's Survey Service. Send surveys and receive feedback via SMS.
2-way messages
If you want to receive messages from customers in addition to sending them, check out SmartDialog's 2-way messaging.
Implementing Sinch integration
SmartDialog license
The integration requires a SmartDialog license and a survey service through which survey messages can be sent.
Numbers and connections
The acquisition of SMS numbers and management of connections that may be required for integration are handled on a turnkey basis through us.
Sinch CMI system
SmartDialog’s messaging services are connected to the company’s Sinch Contact Pro system via an interface, making messaging ready for use.
Contact us
Purchase Sinch integration
You can purchase the Sinch Contact Pro integration from Arena Interactive.
More information about integration
Check out the Sinch integration documentation.
Contact Arena Interactive
Contact us if you would like to hear more about SmartDialog's Sinch integration.