With SmartDialog’s Messaging Service, conversations flow smoothly via text messages and instant messages from both the customer’s and the company’s perspective. The customer experience improves when customers can immediately reach the company and receive the answers they need. Conversations can be handled individually or with a team.
The Dialogue service allows you to send and receive messages and start discussions on individual messages. Your company can start sending messages via SMS or WhatsApp. The customer can initiate dialogue conversations viaSMS, WhatsApp or Meta Messenger or via a form as a Webhook message. The conversation can be continued through the chosen message channel.
In the Messaging Service, messages, images, and other data files can be received from multiple messaging channels into the same service. Incoming messages can be answered with diverse data content. In text message and instant message conversations, you can return to the conversation and continue communication with the customer, taking into account the previous conversation history.
Simultaneous dialogue conversations are managed through a clear web interface, either on a computer or mobile devices. Through us, you get all SMS and WhatsApp messaging operator connections and numbers.
Send a message that the customer can reply to (SMS or WhatsApp)
Reply to a message sent by the customer (SMS, WhatsApp, Webhook, Meta Messenger)
Simultaneous conversations, individual or shared with the team
Images, videos, emojis, data
Email and SMS notifications
Conversation status, sorting, forwarding, previous conversation history
SMS numbers, WhatsApp identities
Service-specific message traffic monitoring, billing reporting by services and messaging channels
24/7 technical support
Text messages and instant messages diversify communication by providing easy contact channels.
Messages from different channels can be received simultaneously and centrally in the same service.
Your company can be reached quickly, and customers receive the answers they need immediately.
Various types of data content can be transmitted, such as images, videos, and other files.
Message traffic and delivery receipt monitoring with detailed message log statistics.
We monitor our services and their delivery reliability 24/7.
Taksi Helsinki needed to automate and centralize SMS communication for taxi rides into one platform, where changes are made to schedules or routes for taxi rides.
Taksi Helsinki Oy implemented the Messaging Service, which centralized this communication in one place. With a versatile and clear user interface, every conversation with a customer can be conducted smoothly and quickly. The system’s reporting allows monitoring of message volume and response time.
Contact our sales team and request a free demonstration:
050 596 3961 / Eini Ojanperä
SmartDialog includes other messaging services in addition to the Messaging Service. Manage services through an easy-to-use interface and API integrations.
Send personalized and engaging content via SMS, RCS, or WhatsApp messages to your desired target groups using the SmartDialog interface.
You can send and manage promotional codes with SmartDialog via SMS, RCS, or WhatsApp messages, or integrate code distribution with automated reply messages.
Test message sending without commitments.
Purchase SmartDialog messaging services.
A dialogue service is essentially a multi-channel communication solution that allows a company to have real-time conversations with its customers.
In SmartDialog, the dialogue service allows you to:send and receive messages, manage chat-style conversations in a single interface, interact with customers in different channels in a single view.
SmartDialog Dialogue Service supports several messaging channels for conversations with customers: SMS (text messages), WhatsApp, Facebook Messenger, Instagram Messenger.
