SmartDialog includes several messaging channels to send messages cost-effectively to Finland and abroad. The main messaging channels for 1-way individual and group communication are SMS, RCS, WhatsApp. If necessary, SMS can always be used to ensure the delivery of messages if communication is initiated through another channel.
Sending text messages and instant messages is easy via the SmartDialog web interface or directly through modern API interfaces. For developers, SmartDialog offers flexible SMS gateway APIwhich allows communication to be integrated directly into your own systems.
Messages can be sent from back-end systems via direct Microsoft, Salesforce, HubSpot connectors and Zapier-integrations.
Track real-time message traffic and monitor delivery acknowledgements from message logs and reports. Multiple levels of data encryption are available: permissions, content hiding, protection and encryption. For RCS and WhatsApp messages, the sender is authenticated. For SMS messages, it is possible to protect the sender data with SMS Sender ID.
REST, SMTP, SMPP, SMS-to-Mail, Mail-to-SMS
Integrations with cloud services
Microsoft Power Platform, Salesforce Service Cloud, HubSpot Workflows, Zapier, Liana, Enreach, Atex
SMS, RCS, WhatsApp
Messaging accounts, service-specific settings, address and message restrictions
Message templates, personalization, SMS fallback, scheduling, time-critical and prioritized messaging
In Finland and globally
Sender as short code, virtual longcode number, alphanumeric sender
SMS Sender IDs, RCS agents, WhatsApp identities
Real-time message DLR delivery receipts
Message log downloads
Monthly billing and message traffic reports
24/7 technical support
Text messages and instant messages diversify communication by providing easy messaging channels.
Messages can convey various types of data content such as images, videos, and selection buttons.
You receive reliable confirmation and delivery receipt of message delivery.
Even large message volumes are affordable and message deliveries arrive quickly.
Message traffic and delivery receipt monitoring with detailed message log statistics.
We monitor our services and their delivery reliability 24/7.
Tallink needed reliable SMS messaging as part of its booking system. Messages needed to be sent to passengers from different countries both directly from the system and manually via web application.
SMS messaging was integrated into Tallink’s booking system. In addition, an SMS messaging service suitable for sending individual messages and group messages was implemented for customer service and marketing use. SMS messaging provides Tallink with a fast and reliable channel to communicate with customers in different countries and internally with its own staff.
Talokuntoon.fi needed a communication tool to reach customers reliably and quickly regarding service ordering and delivery matters. It was decided to inform customers via text messages in addition to email messages.
By implementing SMS messaging, it was possible to ensure that customers immediately receive the necessary confirmations of orders and work completion. Choosing an SMS messaging service was a time-efficient and economically effective way to ensure smooth message delivery. Using text messages improved customer experience and operational quality.
Hedin Automotive needed a reliable and flexible solution for SMS messaging as part of marketing automation.
SMS messaging was integrated as part of back-end systems. Location-specific communication is easy to monitor through reporting. With the SMS messaging service, Hedin Automotive handles customer surveys, contact information delivery, and reminders.
Contact our sales team and request a free demonstration:
050 596 3961 / Eini Ojanperä
SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface.
If you want to receive messages from customers in addition to sending messages, explore SmartDialog's two-way messaging.
Send access codes via SMS, RCS, and WhatsApp messages or automate code distribution to systems via API.
Connect one-way messages to cloud services and send text messages and WhatsApp messages directly from cloud software.
Test message sending without commitments.
Purchase SmartDialog messaging services.
SMS, RCS and WhatsApp gateway is a messaging service that allows a company to send messages directly from its own systems to mobile networks and messaging applications.
The gateway acts as a connecting technology between enterprise systems and communication channels, enabling efficient and scalable communication.
SMS gateway is a technical service responsible for sending and delivering messages to recipients.
The SMS API is the interface that allows the company’s systems to automatically use this gateway.
In one-way gateways, messages only travel from the company to the recipient, and the recipient cannot reply to the same message. This is suitable for things like newsletters and reminders.
The two-way gateway also allows for answering and conversation, so it is used for customer service and interactive communication, for example.
The company creates the message either in the interface or in its own system and sends it through the gateway to the selected channel. The gateway then delivers the message to the recipient via a mobile network or an application.
Delivery can be monitored in real time through reporting, and the service can be directly integrated with other systems in the company for automation.
