Case Barona: Customer satisfaction survey with SMS and Email messages
Feedback Surveys Integrated with Sinch Contact Pro
We implemented customer satisfaction and NPS survey integrations for Barona into the Sinch Contact Pro customer management system via SMS and Email messages.
Barona’s customer services receive customer contacts through calls and emails. Barona needs centralized, up-to-date information on whether the service experience across different channels is satisfactory.
The measurement of customer satisfaction will be automated through integration. Survey messages are sent via SMS, Email and questionnaires. In the SmartDialog, the settings and restrictions desired by Barona, such as the number of messages sent per day, are added to the messages sent.
In the integration, contact information from calls and emails is retrieved from the Sinch Contact Pro API. Survey responses are delivered to Barona daily for reporting purposes. Additionally, responses from survey forms are transferred in real time to the Sinch Contact Pro system, directly into contact records.
“Collaboration with Arena Interactive has been extremely smooth and effortless. Arena Interactive is a knowledgeable and responsive partner in both developing new features and launching survey services.”
Riku Niemelä, Development Manager, Barona
Integrate Survey Message Delivery with Sinch Contact Pro
The SmartDialog messaging platform features ready-made integrations for implementing message delivery and survey services with Sinch Contact Pro customer relationship management system. SMS and Email surveys provide you with valuable, up-to-date data on your customer service contacts and the customer experience of calls and emails. Survey form responses can be imported in real time directly into the Sinch Contact Pro system’s contact records, improving the quality of future customer interactions.
The SmartDialog and Sinch Contact Pro integration enables you to combine automated SMS and Email survey services with Sinch. SmartDialog has an integration with the Sinch API, through which contact information is retrieved at desired intervals. SMS and Email messages are sent automatically from SmartDialog based on predefined rules.
SMS response messages are collected in SmartDialog and delivered to the customer daily. Survey form responses are delivered in real time to the customer’s Sinch system directly into contact records.
Benefits of the Sinch Integration:
Multichannel Communication
Integrate SmartDialog survey services’ SMS and Email communication with Sinch Contact Pro.
Enhanced Customer Experience
Ask for your customers’ feedback via text message or email immediately after customer contact.
Understanding Customer Needs
Deepen customer relationships by bringing survey form responses directly into Sinch contact records.
Delivery Reliability and Dependability
Survey messages are delivered quickly with delivery confirmation.
Comprehensive Reporting Capabilities
Responses in contact records, precise message traffic monitoring and statistics.
Real-Time Monitoring and Customer Support 24/7
We monitor our services and their delivery reliability 24/7.
More information about our Sinch integration can be found on our website.