The SmartDialog platform features a direct integration for implementing messaging services from Salesforce Service Cloud and Sales Cloud. SmartDialog integrations enable you to easily deploy SMS messaging in your Salesforce sales and customer communication processes. Obtain the Salesforce integration from Arena Interactive or Salesforce AppExchange.
With SmartDialog’s Salesforce integration, you build customer dialogues as part of Salesforce processes. Send and receive messages via SMS channels, both automatically and manually. Keep your customer data up to date by synchronizing contacts between Salesforce and messaging services.
SmartDialog’s modern APIs integrate seamlessly with Salesforce Sales and Service Cloud solutions. If desired, you can manage integration message traffic through the SmartDialog web interface in addition to the APIs, where you can view detailed message traffic statistics and message events.
1- and 2-way SMS API: Salesforce Service Cloud, Salesforce Sales Cloud, Flow and Flow Builder workflows
Carrier connections, short codes, longcode numbers
Sending and receiving messages as part of Salesforce processes
Individual and group messages, campaigns, personalization, manual, scheduled, automated messages
Linking messages to Salesforce contacts and leads
Creating and removing contacts from groups
Data updates and synchronization
MT/MO message tracking
Message log downloads, service-specific message traffic reports
24/7 technical support
Seamlessly integrate SMS messaging and contact management with marketing automation.
Receive all the messages you need by integrating SmartDialog's 2-way messaging services with Salesforce.
Enhance customer communication by connecting SmartDialog's messaging channels to Sales Cloud processes with Flow Builder.
Messages are delivered quickly and delivery confirmation is received.
Message traffic and delivery receipt monitoring with detailed message log statistics.
We monitor our services and their delivery reliability 24/7.
Integrate SmartDialog SMS messaging in Salesforce for customer communication, customer outreach, and customer service processes. Send order confirmations, thank-you messages, customer service messages. Receive orders, payments, and donations, collect feedback.
SMS billing services are used by organizations to receive campaign-specific or recurring donations for charitable fundraising.
Integrating SMS billing into organizations’ automation systems, such as Salesforce, enables up-to-date contact with donors, cost-effective fundraising, and consistent continuity of donations.
SOS Children’s Villages integrated consumer donations and related multi-channel communications as an integral part of their customer relationship management system. When consumers make a donation to the organization, automated communication processes are initiated. An SMS is sent from the donation number, and by replying to it, the consumer can easily make a donation.
Contact our sales team and request a free demonstration:
050 596 3961 / Eini Ojanperä
SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface.
Conduct NPS and opinion surveys with SmartDialog Survey Service. Send surveys and receive feedback via SMS.
Implement SMS verification for two-factor authentication to send one-time authentication codes.
You can automatically connect voucher code distribution to your customer service systems via two-way SMS, RCS, and WhatsApp APIs.
The integration requires a SmartDialog license and messaging services: one-way or two-way depending on whether you need to send or receive messages.
Acquiring SMS numbers and managing connections required for the integration is handled on a turnkey basis through us.
We provide instructions and an installation link that allow you to easily connect the connector to workflows and messaging in Salesforce Sales Cloud.
Test message sending without commitments.
You can purchase the integration from Salesforce AppExchange
SmartDialog’s Salesforce integration connects SmartDialog’s messaging services directly to the Salesforce environment, including Sales Cloud and Service Cloud processes. The integration allows you to send and receive SMS messages as part of your sales and customer communication processes.
The integration works through SmartDialog’s modern API interfaces that connect messages (e.g. SMS) to Salesforce workflows and automations. You can manage message traffic from either Salesforce tools or the SmartDialog web interface and see message statistics and events.
Yes. The integration supports both sending and receiving messages, including individual and group messages, as well as automated and manual sending as part of Salesforce processes.
To deploy the integration you need:
Once these are defined, you can connect SmartDialog to your Salesforce workflow.
