SMS API
The SMS API is an interface that allows companies to automate the sending and receiving of SMS messages directly from their own systems. The interface allows SMS messaging to be integrated into customer experience, marketing and business processes without manual effort. How does the SMS API work? The SMS API works simply: The process is […]
SMS Gateway
SMS messages remain one of the most effective ways to reach customers quickly and reliably. Arena Interactive’s SMS Gateway brings this efficiency to your business with ease. What is SMS Gateway? SMS Gateway is a service that allows businesses to send and receive SMS messages directly from their own systems. It acts as a bridge […]
NPS survey for service providers
Improve your customer experience and grow your business with NPS surveys – the solution for car, boat and motorcycle repairs In the service industry, customer experience matters more than ever. Whether it’s a car, boat or motorcycle, customers expect fast service, clear communication and, above all, a reliable end result. But how do you ensure […]
Arena Interactive reports good results for 2025 and a new owner for the company
Arena Interactive reports good results for 2025 and a new owner for the company 2025 was a year of strong growth for Arena Interactive. Our turnover increased with new customers, expanded services and partnerships. We are determined to develop our solutions to enable our customers to reach and activate their own customers more effectively. Keskisuomalainen […]
SMS Sender ID Authorization
Traficom Regulation on SMS Sender IDs SMS Sender ID Authorization and Protection – What Does It Mean? This article provides a concise overview of what SMS sender ID authorization entails. Traficom’s new registration regulation 28 L/2025 M concerning SMS sender IDs will enter into force on May 4, 2026. This regulation will make SMS sender […]
Secure SMS Messages with Traficom’s New Registration Regulations
Secure SMS Messages with Traficom’s New Registration Regulations A significant improvement in the secure sending of text messages and the reliability of communication is coming in the first half of 2026. Traficom’s new SMS message registration regulation 28 L/2025 M will enter into force on 4 May 2026. Under Traficom’s new regulation, all SMS messages […]
Our Customer Service at Christmas
Our Customer Service During Christmas Our customer service is closed during the Christmas holidays on December 24–26, 2025, on New Year’s Day January 1, 2026, and on Epiphany January 6, 2026. During the rest of the Christmas period and New Year, our customer service is open as usual. In case of malfunctions outside of opening […]
Secure SMS Messages with Traficom’s New Registration Regulations
Secure SMS Messages with Traficom’s New Registration Regulations A significant improvement in secure SMS messaging and communication reliability is coming in the first half of 2026. Traficom’s new SMS registration regulation 28 L/2025 M will enter into force on May 4, 2026. With Traficom’s new regulation coming into force, all SMS messages must be sent […]
NPS Survey and Customer Feedback Survey – Rainmaker X KSML
NPS Survey and Customer Feedback Survey Case Rainmaker X KSML: NPS Survey and Customer Feedback Survey This year we have implemented customer feedback survey integrations into several call systems. We integrated a survey service into the Genesys call system, which was used by Rainmaker’s customer Keskisuomalainen. The Keskisuomalainen Group’s customer service is handled centrally by […]
Communication System SMS Messages and Surveys – Moontalk
SMS Messages from Moontalk’s Communication Solution Arena Interactive has implemented SMS communication integrations into Moontalk’s communication solutions. SMS message sending has been automated for various incoming calls and callbacks. Moontalk’s client wanted to ensure that individuals calling the company’s customer service always receive direct contact with them, even when the call cannot be answered at […]