The SmartDialog platform features direct integrations for implementing intelligent SMS survey services as part of Enreach Campaigns and Enreach Voice services. You can acquire calling system messaging service integrations from Arena Interactive or Enreach.
SmartDialog and Enreach integrations enable you to connect one-way and two-way SMS messaging services to inbound and outbound calling systems. You can attach automated opinion and NPS surveys via SMS or survey forms to calls.
SmartDialog integrates with Enreach’s call system API interface, through which SMS messages are automatically sent based on certain rules. You can view the integration’s message traffic in the SmartDialog web interface, where you can see statistics and message reports.
One-way and two-way SMS API interfaces as part of Enreach calling systems: Enreach Campaigns, Enreach Voice
Operator connections, short codes, long-code numbers
Survey messages are sent immediately after Enreach Campaign or Voice calls
Survey messages can be sent from multiple call types, such as inbound and callback calls
Message sending and receiving, individual and chained messages, SMS surveys and form surveys
Delivery times, personalization, message templates, routing, links to web forms, reply messages
Reports are compiled according to company-defined settings
Response summaries in JSON and CSV, delivery via HTTPS, SFTP, and email, real-time monitoring in the user interface
Integrate SmartDialog's SMS messaging services with Enreach calling systems for customer communication.
Contact your customers, ask for their opinions on your operations, and receive up-to-date feedback.
Deepen your understanding of customers by connecting communication channels to customer service processes.
Messages are delivered quickly and delivery confirmation is received.
Message traffic and delivery receipt monitoring with detailed message log statistics.
We monitor our services and their delivery reliability 24/7.
Integrate SmartDialog’s SMS messaging services into Enreach’s call system solutions for customer communication, customer contact, customer survey generation and customer service processes. The goal is a better customer experience and understanding.
Customer service calls the customer. After the call, information from the Enreach Campaign is automatically sent to the SmartDialog Query Service, where the settings and restrictions related to the call data are checked.
The customer receives an SMS request, as defined in the service specifications, which may contain several chained SMS messages that change according to the customer's responses.
Customer service will take your call. When the call is completed, the customer's details are automatically sent to the interface, which checks the service settings.
Once the check has been approved, an SMS message is sent to the customer, to which the customer replies. If the response contains low scores, it is immediately forwarded to predefined emails.
The SMS message sent to the customer can include a link directing them to a survey form on a website. The survey link can be personalized to target a specific event and contain data related to the call or customer service representative.
Reporting data from the survey responses is sent to the company, either in aggregated or real-time format, according to your choice.
An Enreach customer needed to find a smooth and simple way to ensure up-to-date customer satisfaction status. They wanted to offer customers a channel through which they could provide feedback on their customer experience very easily immediately after a service interaction. Arena Interactive has automated customer service measurement integrations for Enreach’s inbound and outbound calls.
In the solution chosen by the Enreach customer, after a customer service call, information is automatically sent from the Enreach system to the SmartDialog survey service, where call settings are verified and the survey is sent. The survey contains one or more SMS messages that change based on the response. The straightforward model works: responding takes seconds, responses are received immediately, and reporting data is delivered to the Enreach customer in the desired format. An effective survey improves the customer experience.
Raskone needed a fast, simple, and effective way to collect customer feedback. An NPS survey sent via SMS messaging was integrated into the Enreach customer system used by Raskone.
Customer ratings and recommendations are collected through an automated survey that customers can easily respond to while the service experience is fresh in their minds. The service provides daily NPS and message summaries.
Raskone receives valuable information about service performance, and automated triggers alert them to low customer ratings. This feedback is automatically forwarded, allowing immediate response to reviews and thereby improving the customer experience. Thanks to the SMS survey service, the volume of customer feedback has increased, enabling Raskone to improve its services even more effectively.
Luona is a provider of social and healthcare services and a partner to wellbeing services counties and social and healthcare sector operators. Luona tailors services to genuine needs and aims to create impactful wellbeing in society.
To ensure service quality, Luona’s services measure the NPS recommendation index using Arena Interactive’s survey services. Choosing the service provider was easy because Luona’s partner Enreach had Arena Interactive’s messaging interface ready for implementing NPS surveys.
Contact our sales team and request a free demonstration:
050 596 3961 / Eini Ojanperä
SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface.
Conduct NPS and opinion surveys with SmartDialog's Survey Service. Send surveys and receive feedback via SMS messages.
If you want to receive messages from customers in addition to sending messages, explore SmartDialog's two-way messaging.
The integration requires a SmartDialog license and messaging services: one-way or two-way depending on whether you need to send or receive messages.
Acquiring SMS numbers and managing connections required for the integration is handled on a turnkey basis through us.
The Enreach integration for SmartDialog messaging services is connected to the selected telephony system, making messaging ready for use.
Test message sending without commitments.
Purchase SmartDialog messaging services.
SmartDialog’s Enreach integration connects SMS messaging services directly to Enreach Campaigns and Enreach Voice call systems. This enables SMS queries and messages to be sent as part of the call processes.
The integration uses Enreach’s call system API interface to automatically send SMS messages according to rules, for example after a call. You can monitor message traffic and reports in the SmartDialog web interface.
To implement integration, you need:
