SMS as Part of Marketing Automation
Text Messaging Goes Strong! Text messaging, the mother of all messaging apps! Yes, you read that right, text messaging is a messaging app (or application) on your smartphone, just like WhatsApp, for example. The only difference is that it is installed as standard on all phones and phone subscriptions sold on the market, meaning it […]
RCS messaging becoming more widely available
RCS messaging coming to Finland Corporate communications are becoming more diverse in SmartDialog. The “enhanced SMS”, or RCS (Rich Communication Services) messaging channel, is coming to Finland. RCS messages can now be used on Google phones with Elisa subscriptions in Finland. The service will be expanded to other Finnish operators in the near future. RCS […]
5 Ways to Leverage WhatsApp and SMS Messages in Marketing
When a message must get through, complex campaigns take a back seat. WhatsApp and text messages reach customers directly and quickly, precisely when their attention is critical. They don’t require opening an app or standing out in an advertising jungle. The message appears on screen and is opened within seconds.
Multichannel Communication in SmartDialog – Benefits for Your Business
Corporate customer communication is no longer limited to individual campaigns or sales letters. It is a continuous flow of questions, answers, offers, and confirmations across different channels, in different situations, for different customers.
What is RCS Messaging – Is It the Communication Channel of the Future?
RCS (Rich Communication Services) is a modern communication protocol designed to enhance and enrich customer communication for businesses.
Personal Messaging from Cloud Services
RCS Messaging Coming into Wider Use
RCS messages diversify the way companies communicate in SmartDialog. An “extended SMS” or RCS (Rich Communication Services) messaging channel is being introduced. RCS messages can now be used in Finland on Google phones with Elisa and DNA subscriptions. The offer will be extended to other Finnish operators in the near future. RCS support is also […]
SmartDialog Expands with New Messaging Channels
Our SmartDialog platform is a new generation communication platform for intelligent digital communication across different communication channels. The most used and fastest growing channels are SMS and WhatsApp. One of the factors contributing to this growth is the possibility to connect these communication channels with automated B2B and B2C communication integration solutions in the cloud. […]
Text Messaging Service in Customer Conversations
SMS is an excellent tool for managing your business’s customer service needs. Engage with your customers discussions with your customers regarding customer feedback, queries and complaints, changes to orders and appointments. You can chat via SMS and WhatsApp messages as a personal customer communication or with your team. SMS Messages in Quick Customer Service Situations […]
SMS Sender ID Protection
Protecting Sender Information with SMS Sender ID When sending text messages, it is possible to protect an organization’s SMS Sender ID, i.e., the alphanumeric sender identifier (e.g., CompanyLtd), so that only the identifier’s owner can send messages with it to Finnish phone numbers. More information from Traficom on SMS Sender ID protection: https://www.traficom.fi/fi/viestinta/laajakaista-ja-puhelin/sms-sender-id-tunnus SMS Sender […]