SMS Messages from Moontalk’s Communication Solution
Arena Interactive has implemented SMS communication integrations into Moontalk’s communication solutions. SMS message sending has been automated for various incoming calls and callbacks.
Moontalk’s client wanted to ensure that individuals calling the company’s customer service always receive direct contact with them, even when the call cannot be answered at the time for some reason. Post-call SMS messages were implemented for customer service calls in cases where the call was not answered or was directed to voicemail.
After the call, an SMS message is sent containing instructions or a link to, for example, an appointment booking service. The solution provides the caller with the experience of a successful contact and directs customers to the company’s services.
“With Arena Interactive’s solution, our customers free up time for communication at the start of the workday, as they can immediately see which customers have already resolved their issues while the business was closed.”
Jarmo Levo, Business Director, Moontalk Oy
SMS Surveys for Moontalk System Calls
Moontalk’s client needed a solution to integrate feedback surveys into customer service calls for different call types, such as calls to customer service representatives or voicemail, as well as callbacks.
An integration implemented by Arena Interactive was used, where calls to and from the customer service are followed by SMS query messages. The incoming call is routed to an automated answering machine option, or directly to a customer service agent. When the call has ended, a link to the questionnaire will be sent via SMS.
Moontalk’s SMS survey integration provides the client with a seamless feedback channel for collecting real-time information about customer needs.
Integrate SMS Messages and SMS Surveys into Moontalk’s Solutions
SmartDialog has ready-made integrations for implementing messaging and intelligent survey services as part of Moontalk’s communication solutions. You can acquire messaging service integrations from Arena Interactive or Moontalk.
With Moontalk integrations, you can combine SMS messaging for one-way and survey services with inbound and outbound calls. You can attach automated SMS messages or surveys to calls, implemented via SMS or survey forms.
SmartDialog has an integration with Moontalk’s system API interface, through which SMS messages are sent automatically based on specific rules. You can review the integration’s message traffic from SmartDialog’s web interface, where you can view statistics and message reports.
Benefits of Moontalk Integration
Seamless Customer Communication
Integrate SmartDialog’s SMS messaging services into Moontalk’s communication solutions for customer communication.
Enhanced Customer Experience
Contact your customers, ask for their opinions on your operations, and receive up-to-date feedback.
Understanding Customer Needs
Deepen your understanding of your customers by connecting SmartDialog’s communication channels to customer service processes.
Delivery Reliability and Dependability
Messages are delivered quickly and delivery confirmation is received.
Comprehensive Reporting Capabilities
Visual reports and graphs, precise message traffic monitoring and statistics.
Real-Time Monitoring and Customer Support 24/7
We monitor our services and their delivery reliability 24/7.
More information about our Moontalk integration can be found on our website.