SmartDialog – The next generation intelligent instant messaging platform
SmartDialog. is a next-generation instant messaging platform with ready-made services for intelligent digital communication centrally and globally across a variety of instant messaging channels, such as text messaging and WhatsApp. It allows you to create conversations with your target audience, automate your communications, send passcodes, and bill payments by phone bill.
Comprehensive web management tool for managing services
All SmartDialog services are managed from a single web management tool, where you can, for example, view statistics, manage access to your services, and send and receive messages.
You can compile the content you want into widget windows in the dashboard, which can contain various statistics about your services. In case you need any help, you will be assisted by a chatbot, as well as our customer support by e-mail and telephone.
SmartDialog in a nutshell:
Send messages
Send messages to the recipients you want using web management tool or api interface. You can send messages evenly over time or make large mass sendings.
Generate and send codes
Send unique codes directly from the system to remember or reward customers. For example, with our R-code- service, you reward with R-kiosk products.
Receive messages and chat
Receive messages from instant messaging channels and manage smart chats via an easy-to-use web management tool or api interface.
Receive payments
Receive payments using a text message or mobile payment. You can also include payment as part of your communication.
What’s new in SmartDialog?
Unlimited simultaneous, free-form conversations with your target audiences
At the heart of SmartDialog is the opportunity to start free-form conversations with different target groups. The end-user experience is enhanced because conversations can be conducted freely without the use of keywords and exactly in the channel your customer wants. All conversations are managed using the SmartDialog web management tool or api interface, regardless of which instant messaging channel your customer uses.
WhatsApp connection
Now it is also possible for companies to send and receive messages to the consumer WhatsApp-app. Messages sent through the WhatsApp business number are encrypted. If your customer is unable to receive WhatsApp corporate messages, you can use fallback texting.
Instant messaging is becoming more diverse
Include image, sound, or movie in your communication. You can direct your customer to a separate landing pages, where you can ask for opinion, feedback, or give the end customer the opportunity to place an order.
SmartDialog services:
One-way messaging service
With our 1-way messaging service, you send, for example, offers and important reminder messages to your customers.
Use text messaging and WhatsApp messaging in your company’s business with a versatile and clear api interface, or operate messages via SmartDialog’s web management interface.
Two-way messaging service
With our 2-way messaging service, you receive responses from your customers in addition to sending messages.
Use text messaging and WhatsApp messaging in your company’s business with a versatile and clear api interface, or operate messages via SmartDialog’s web management interface.
Dialog Service
With the dialog service you send individual and group messages to the target audiences. It also allows your customers to start free-form chat-conversations with your business through a variety of instant messaging channels.
Survey Service
With automatic surveys via text message and instant message channels, you can easily and cost-effectively measure your customer satisfaction or the opinion of your personnel.
Survey messages are quick to reply to and the response rates are high! You can see real-time statistics from the user interface as well as receive the result of those surveys automatically to your e-mail.
R-code
The R-code, implemented by Arena Interactive and the R-kiosk, is an electronic gift card that is sent directly to the consumer’s phone or email.
Mobile payment
Mobile payment is the fastest payment option on the market. It allows your customers to pay small one-time purchases securely and quickly, directly on their mobile device, and pay the bill along with their own phone bill.