SMS and WhatsApp in customer communication
SmartDialog is a new generation service platform for intelligent communication via various instant messaging channels. The most used and fastest growing messaging channels are currently SMS and WhatsApp.
The majority of global B2B and B2C messages, both manual and automated, are still delivered via SMS, despite the increase in the use of other channels such as WhatsApp. The rapid growth in the amount of SMS messaging is influenced, among other things, by automatic system integration solutions connected to cloud services.
With SMS, organizations have a reliable and cost-effective connection with their customers.
SMS messaging info
WhatsApp messaging info
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