What can be done with the integration?

Integration allows you to use your customer and stakeholder messages, such as SMS and WhatsApp messages. You can send and receive one-way and two-way messages, and build and manage conversations on these channels.

What is needed for integration?

SmartDialog is required for integration. business account. Receiving messages also requires numbers, which can be short message or longcode numbers or instant messaging accounts, such as a WhatsApp Business account.

Depending on your needs, you can choose either a one-way or 2-way messaging service, depending on who only needs to send messages or also receive replies.


Once you have a Company account, you can select and receive messages from Logic Apps, Power Automator, and other Microsoft services. For example, you can issue new messages from Microsoft CRM when a new contact is created or when an offer closes.

See more at: https://docs.microsoft.com/en-us/connectors/smartdialog/
Technical documentation: https://openapi.arena.fi/integrations/microsoft