NPS and opinion surveys
Automate NPS and feedback surveys into your communications
With SmartDialog’s survey service, you can create versatile customer satisfaction surveys via SMS or Email. From the recipient’s perspective, surveys are very easy to use and therefore have a high response rate.
Survey messages are sent to customers from SmartDialog via SMS or email. Automated survey message sending is connected to the organization’s own systems using our modern Survey service API. For example, after a customer service event, a survey message is automatically sent to the customer, which can be answered with a message or form.
Surveys are always customized to meet the user’s needs. The desired settings for creating surveys are defined in the service: selection of survey recipients, rules and restrictions for survey sending, sending survey messages, collecting responses, compiling and delivering reporting data.
The results of the surveys can be monitored using clear reports and in real time from the web interface. The service can also compile raw data delivered in the desired format for separate reporting.
Sending survey messages to contacts
Survey recipients can be retrieved from systems in different ways
1: The company initiates the sending of survey messages by calling the survey API
2: Contacts are retrieved from the company’s API or SFTP server
3: Direct call system integrations for survey messages
Survey rules and restrictions
Configure settings for creating surveys
Selection of sending times, response options, recipient selection
Low/High score triggers
Targeted feedback with personalized surveys
Contents of survey messages and responses
Single or reply-based threaded messages
Message can contain a link to a survey web form
Response message number, letter, yes/no, open feedback, etc.
Automatic return messages or message forwarding
Collecting and reporting responses
Reports are compiled and sent using company-defined settings
Response summaries in: JSON, CSV
Response sending: HTTPS SFTP, Email
Real-time monitoring in the SmartDialog user interface
Benefits of survey services
Versatile reporting options
Monitoring from the user interface and compiling ready-made reporting data.
Versatility of implementation
Survey contents, message channels and settings can be tailored to the company.
Ease of response
SMS and instant messaging surveys are easy to use and have good response rate.
Call system integrations
Automated process of sending queries from systems via API interfaces.
Customer feedback
An integrated NPS survey measures the current level of customer satisfaction.
Monitoring and support 24/7
We monitor our services and the message delivery reliability 24/7.
Use cases and references
Measure customer satisfaction with your company and services. With NPS and feedback surveys, you get targeted and real-time information about the customer experience and can react quickly.
NPS surveys - Raskone
NPS survey to improve customer understanding
NPS and feedback surveys – learn more about the features and API documentation
Combine survey services with our other SmartDialog services
SmartDialog
SmartDialog also includes other messaging services. You can manage the services with an easy-to-use interface.
Sending codes
Combine the distribution of gift codes with your customer survey response emails as a thank you for survey responses.
API integrations
Integrating surveys through SmartDialog interfaces into systems used by customers, such as call systems.
How to use SmartDialog's Survey Service
Try it for free
Test SmartDialog messaging without any commitments.
Buy Survey Service
Subscribe to SmartDialog's Survey Service.
Contact us
Would you like more information about our Survey Service?