2-way messaging service
Reach your customers with 2-way messaging
SmartDialog includes several messaging channels through which you send and receive messages in Finland and abroad. The main messaging channels in 2-way communication are SMS, MMS, RCS and WhatsApp. Messages and data content can be received from several different messaging channels in the same service.
Sending and receiving text messages and instant messages is straightforward: 2-way messaging services are connected to the organization’s own systems via our modern API gateways or using SmartDialog’s web interface. Sending and receiving messages to back-end systems is possible, for example, with our direct Microsoft, Salesforce, HubSpot connectors and Zapier integrations.
Monitor message traffic and delivery confirmations in real time from message logs and reports. Multi-level data encryption is available in communication: user permissions, content hiding, protections and encryptions. We provide all the connections and numbers required for SMS, RCS, WhatsApp communication.
API gateways
REST, SMTP, SMPP, SMS-to-Email, Email-to-SMS
Cloud Integrations: Microsoft Power Platform, Salesforce Service Cloud, HubSpot, Zapier, Liana, Atex, Enreach, Moontalk
Inbound messaging
SMS, MMS, RCS, WhatsApp, Webhook, Meta Messenger
Messaging accounts, service-specific settings, address and message restrictions
Managing keywords and prices
Operator connections
In Finland and globally
Shortcode numbers, virtual longcode numbers, WhatsApp numbers
SMS Sender ID, RCS agents, WhatsApp identities
Delivery report
DLR message delivery receipts, MT/MO message tracking
Message log downloads, service-specific message traffic reports
24/7 technical support
Benefits of 2-way messaging
Versatility and attention value of communication
Text messages and instant messages are a great way to diversify and enhance messaging in a way that gets noticed.
Managing multiple messaging channels
Message channels can be combined and all different messages can be received together in the same service.
Delivery reliability and information security
Messages are delivered quickly and both parties receive confirmation that the message was delivered.
Easy to integrate
With connectors, you can automatically integrate messaging into cloud services.
Versatile reporting options
Monitoring of message traffic and delivery, accurate message log statistics.
Monitoring and support 24/7
We monitor our services and the messaging delivery reliability 24/7.
Use cases and references
Manage your company’s customer relationship and marketing communications with 2-way communication. Operate campaigns, inform stakeholders, and send reminders and informative messages to various instant messaging applications.
2-way messaging Sanoma
2-way messaging channel for telesales order confirmations
2-way messaging I-Media
Automated routing of orders to customer systems
2-way messaging KSML
SMS subscriber verifications integrated into customer systems
2-way messaging service – learn more about the features and API documentation
Combine 2-way messaging with our other SmartDialog services
SmartDialog
SmartDialog includes several messaging services that you manage with an easy-to-use interface.
Customer surveys
Create NPS and opinion surveys with SmartDialog Survey Service. Send surveys and receive feedback via SMS.
Sending codes
Automatically connect promo code distribution to your customer service systems via 2-way SMS, RCS, WhatsApp API.
Integrations
Integrate 2-way messaging with cloud services, and route SMS and WhatsApp messages directly to cloud software.
How to use SmartDialog's 2-way messaging service
Try it for free
Test SmartDialog messaging without any obligations.
Buy 2-way API
Subscribe to SmartDialog's 2-way messaging.
Contact us
Would you like more information about our 2-way messaging services?