Message channels – features | Arena Interactive

SMS messaging

Operator connections: Managed by Arena Interactive
Longcode management: company's own
Longcode format: +358451234567
Longcode grants: operators
Area of use: In Finland and abroad
Message sender: number or alphanumeric (COMPANYX), protected senders (SMS Sender ID)
Receiving messages: no keywords required, message price is normal SMS

Message character sets: GSM 03.38 and Unicode
Message length: 160 characters, threading is possible for up to 20 messages
Scheduling messages: desired days, cycles, times
Priority messages: suitable for time-critical communications
Scalability: simultaneous management of large message volumes
Usage methods: SMS API interfaces, web interface
Messaging services: SMS messages can be used in all messaging services and all integrations in 1- and 2-way
SMS messages as a service: campaign messages sent through customer service

SMS API documentation: https://openapi.arena.fi/
SMS API: HTTP REST, HTTPS REST, SMTP, SMPP
Messaging accounts: address, message, and sender restrictions, default settings for sender IDs and DLR URLs, usernames, and passwords
SMS-to-Mail: sending a text message to an email
Mail-to-SMS: sending email as a text message
SMS-to-Webhook: forwarding an incoming message to a Webhook address and retrieving a return message from the Webhook address
MMS: picture messages
Integrations: ready-made SMS connectors for backend systems Microsoft, Salesforce, HubSpot, Zapier and partner systems

SMS Sender ID: protecting your sender ID with Traficom
Data protection: personal data protection processes
Data encryption: access rights roles and levels, content protection, ability to encrypt data completely
Authentication: token-based Oauth, key authentications, SMS verification possible

Message volumes: statistics, service-specific breakdowns
SMS message logs: MT/MO message log tracking, csv message logs, delivery receipts and forwarding information tracking
Reporting: automatic monthly and invoicing reporting
Web interface, service monitoring: https://app.smartdialog.ai
Customer support and technical assistance 24/7

Operator connections: Managed by Arena Interactive
Verification: Operators accept RCS customer service
Application: Consumer Messages app
RCS message sender: RCS Agent customer account confirmed for the company according to its own brand and communication needs
Sender information: visible sender's name, logo and brand image, description of activity, contact information (phone, email, website)
RCS message sending: communication is initiated with a send, message templates can be used, SMS fallback messages can be used
Receiving RCS messages: response options, free-form message content

RCS API documentation: https://openapi.arena.fi/
Message protocol: Rich Communication Services
Messaging accounts: address, message, and sender restrictions, default settings for sender IDs and DLR URLs, usernames, and passwords
Integrations: possible with backend systems Microsoft, Zapier and partner systems
Usage methods: RCS APIs, web interface
Messaging services: RCS messages can be used in 1- and 2-way

Scheduling messages: desired days, cycles, times
Message content: text, image, audio, video, file, response buttons, action buttons, selection lists, product cards, card carousels
Message size: RCS message size max 250 KB
Text: content length max 3072 characters, text GSM 03.38 and UCS2
Image, audio, video, file: media file size max 100 MB
Response and action buttons: response options, call, calendar event, open web page, location information
Product cards and card carousels contain images, audio, video, PDF, text, response or action buttons, max. 10 product cards in a carousel

Message volumes: statistics, service-specific breakdowns
RCS message logs: MT/MO message log tracking, csv message logs, delivery receipt and forwarding information tracking
Reporting: automatic monthly and invoicing reporting
Web interface: https://app.smartdialog.ai
Customer support and technical assistance 24/7

Sender information: company name, logo, description of activities, contact information visible
Sending WhatsApp messages: approved message templates are used for sending, SMS fallback messages can be used
Receiving WhatsApp messages: free-form message content in incoming messages
WhatsApp chats: free-form message content can be used in chat messages

Usage: WhatsApp APIs, web interface
Messaging services: WhatsApp messages can be used in 1- and 2-way (Inbound, outbound) and chat conversations
WhatsApp message templates, message categories: Marketing, Utility, Authentication
Scheduling messages: desired days, cycles, times
Message contents: text, image, audio, video, file, reply buttons, action buttons
Message size: WhatsApp message length max 4092 characters
Image, audio, video, file: media file size max 100 MB
Response and action buttons: Quick Reply options, call button

Message volumes: statistics, service-specific breakdowns
WhatsApp message logs: csv message logs, tracking delivery receipts and forwarding information
Reporting: automatic monthly and invoicing reporting
Web interface, service monitoring: https://app.smartdialog.ai
Customer support and technical assistance 24/7