Integrations and messaging channels
In SmartDialog integrations, you can use SMS, MMS, and WhatsApp messaging channels as described below.
SMS
MMS
Microsoft
Salesforce
Hubspot
Zapier
Liana
Enreach
Atex Kayak
Moontalk
Microsoft integration features
Microsoft integration
- Microsoft integrations: Logic Apps, Power Automate, Power Apps
- SmartDialog connector: https://learn.microsoft.com/en-us/connectors/smartdialog
- Deployment from Arena Interactive or Azure Marketplace
- Microsoft integration interfaces: https://openapi.arena.fi/integrations/microsoft
Microsoft integration settings
- Microsoft integration messaging channels: SMS, MMS (receiving), WhatsApp
- Messaging account settings, service-specific settings
- Operator connections in Finland and globally
- Short code, longcode number, WhatsApp number
Microsoft integration features
- Sending, receiving, and chatting messages with Microsoft integration
- Creating SMS and WhatsApp message templates for sending
- Sending replies to incoming messages
- Receiving and replying to messages in dialogue conversations
- Managing contacts and contact groups
- Creating and removing contacts from groups
- Updating contact information
- Synchronize contact information through Azure AD
Microsoft integration monitoring and reports
- Messaging services monitoring
- DLR delivery confirmations, MT/MO message tracking
- Message log download, service-specific message traffic reports
Salesforce integration features
Salesforce integration
- Salesforce integration: Sales Cloud, Service Cloud, Process Builder
- SmartDialog connector: https://appexchange. salesforce.com/
- Deployment from Arena Interactive or Salesforce AppExchange
- Salesforce integration interfaces: https://openapi.arena.fi/integrations/salesforce
Salesforce integration settings
- Salesforce integration messaging channels: SMS
- Messaging account settings, service-specific settings
- Operator connections in Finland and globally
- Short code number, longcode number
Salesforce integration features
- Sending and receiving messages as part of Salesforce processes
- Individual message sending, group sending, campaign creation
- Scheduled or recurring messages, reminder messages
- Sending replies to incoming messages
- Managing contacts and contact groups
- Creating and removing contacts from groups
- Updating and synchronizing contact information
- Linking messages to contacts and leads
Salesforce integration monitoring and reports
- Messaging services monitoring
- MT/MO message tracking
- Message log download, service-specific message traffic reports
HubSpot integration features
HubSpot integration
- SmartDialog HubSpot Integration: Workflows, Forms
- Launched by Arena Interactive
- HubSpot connector interfaces: https://openapi.arena.fi/integrations/hubspot
- HubSpot Forms integration: https://openapi.arena.fi/ integrations/hubspot_forms_ rcodes
HubSpot integration settings
- HubSpot integration messaging channels: SMS, WhatsApp
- Messaging account settings, service-specific settings
- Operator connections in Finland and globally
- Short code, longcode number, WhatsApp number
HubSpot integration features
- Sending, receiving messages, dialogue conversations
- Creating SMS and WhatsApp message templates for sending
- Personalization of message content, response messages
- Automation programs and follow-up actions based on responses
- Managing contacts and contact groups
- Creating and removing contacts from groups
- Updating contact information
- Integration with HubSpot forms and sending the code to the person filling in the information
HubSpot integration monitoring and reports
- Viestipalveluiden, viestien perillemenon ja vastausten seuranta
- DLR delivery confirmations, MT/MO message tracking
- Message log download, service-specific message traffic reports
Zapier integration features
Zapier integration
- SmartDialog's Zapier integration: Zapier App Triggers, Zapier App Actions
- Zapier integration connects functions between different applications
- SmartDialog functions: https://zapier.com/apps/smartdialog/integrations
- Deployment from Arena Interactive or connection from Zapier Apps website
- Zapier integration interfaces: https://openapi.arena.fi/integrations/zapier
Zapier integration settings
- Zapier integration messaging channels: SMS, MMS (receiving), WhatsApp
- Messaging account settings, service-specific settings
- Operator connections in Finland and globally
- Short code, longcode number, WhatsApp number
Zapier integration features
- Sending and receiving messages
- Automatic message sending when a desired action has occurred
- Receiving a message that automatically triggers the desired action
- Kontaktien ja kontaktiryhmien hallinnointi
- Creating and removing contacts from groups
- Updating contact information
Zapier integration monitoring and reports
- Messaging services monitoring
- DLR delivery confirmations, MT/MO message tracking
- Message log download, service-specific message traffic reports
- Zapier integration interfaces: https://openapi.arena.fi/integrations/zapier
Liana integration features
Liana integration
- SmartDialog's Liana integration: LianaCloud, LianaMailer, LianaAutomation
- Deployment from Arena Interactive or Liana Technologies
- Liana integration API: https://openapi.arena.fi/integrations/liana-cloud
Liana integration settings
- Liana integration messaging channels: SMS, WhatsApp
- Messaging account settings, service-specific settings
- Operator connections in Finland and globally
- Short code, longcode number, WhatsApp number
Liana integration functions
- Sending and receiving messages as part of Liana Cloud processes
- Individual message sending, group sending, campaign creation
- Manual and automated message sending
- Creating SMS and WhatsApp message templates for sending
- Scheduled or recurring messages, message personalization, message previews
- Sending replies to incoming messages
- Managing contacts and contact groups in Liana's marketing system
- View contacts' SMS and Email message history in the same view
Liana integration monitoring and reports
- Messaging services monitoring
- DLR delivery confirmations, MT/MO message tracking
- Message log download, service-specific message traffic reports
Enreach integration features
Enreach integration settings
- SmartDialog Enreach integration: Enreach Campaign, Enreach Voice
- Deployment from Arena Interactive or Enreach
- Enreach integration messaging channels: SMS
- Messaging account settings, service-specific settings
- Operator connections in Finland and globally
- Short code, long code, alphanumeric
Sending Enreach surveys
- Sending survey messages and as part of Enreach call systems
- Inquiry messages are sent in real time immediately after calls
- Rules and restrictions for survey recipients
- Survey creation, message templates, content personalization
- SMS surveys: SMS messages, follow-up messages possible based on response
- SMS form surveys: The SMS message contains a link to the survey form
- The questionnaire can be general or contain customer-specific identifiers.
Enreach survey responses
- Receiving survey responses and defining response times
- Defining SMS reply options: numbers, characters, open replies
- Defining actions triggered by SMS responses: score triggers
- Return messages to received replies, forwarding of reply messages
- Submitting a summary file or delivering responses in real time
- Compiling responses in the following formats: JSON, CSV
- Sending responses: HTTPS, Email
Enreach integration monitoring and reports
- Messaging services monitoring
- DLR delivery confirmations, MT/MO message tracking
- Message log download, service-specific message traffic reports
Kayak integration features
Kayak integration
- SmartDialog's Atex Kayak integration: Kayak Plus Messages
- Commissioning from Arena Interactive or Atex
- Kayak integration interfaces: https://openapi.arena.fi/integrations/kayak
Kayak integration settings
- Kayak integration messaging channels: SMS
- Messaging account settings, service-specific settings
- Operator connections in Finland and globally
- Short code number, longcode number
Kayak integration features
- Sending and receiving messages as part of Kayak Plus services
- Individual message sending, group sending, campaign creation
- Individual message sending, group sending, campaign creation
- Order confirmation messages for telephone sales
- Message content personalization, promo codes, message templates
- Sending replies to incoming messages
- Managing contacts and groups in Kayak's customer management system
- Creating and removing contacts from groups, segmentation
- Search for contact information, check information, forward information
Kayak integration monitoring and reports
- Monitoring message traffic in SmartDialog
- MT/MO message tracking
- Message log download, service-specific message traffic reports
Moontalk integration features
Moontalk integration settings
- SmartDialog's Moontalk integration: 1-way communication, survey service
- Deployment from Arena Interactive or Moontalk
- Moontalk integration messaging channels: SMS
- Messaging account settings, service-specific settings
- Operator connections in Finland and globally
- Short code, long code, alphanumeric
Sending Moontalk surveys
- Sending SMS and survey messages as part of Moontalk calling systems
- SMS and survey messages are sent in real time immediately after calls
- Rules and restrictions for survey recipients
- Survey creation, message templates, content personalization
- SMS surveys: SMS messages, follow-up messages possible based on response
- SMS form surveys: The SMS message contains a link to the survey form
- The questionnaire can be general or contain customer-specific identifiers.
Moontalk survey answers
- Receiving survey responses and defining response times
- Defining SMS reply options: numbers, characters, open replies
- Defining actions triggered by SMS responses: score triggers
- Return messages to received replies, forwarding of reply messages
- Submitting a summary file or delivering responses in real time
- Compiling responses in the following formats: JSON, CSV
- Sending responses: HTTPS, Email
Moontalk –integraation seuranta ja raportit
- Messaging services monitoring
- DLR delivery confirmations, MT/MO message tracking
- Message log download, service-specific message traffic reports