Dialog conversations
Smooth customer communication and dialog discussions
In SmartDialog’s Dialog Service, conversations flow conveniently from both the customer and the company’s perspective using text messages and instant messages. The customer experience improves when the customer immediately gets in touch with the company and the answer they need.
In Dialog Service, you can send and receive messages and start conversations from individual messages. The company can start sending messages with an SMS or WhatsApp message. Conversations can be held alone or with a team. The customer can start dialog conversations with an SMS, WhatsApp, Meta Messenger message or Webhook message. The conversation can be continued in the selected message channel.
In Dialog Service, messages, images and other data files can be received from several different message channels to the same service. Incoming messages can be replied to with versatile data content. In SMS and instant message conversations, you can return to the conversation and continue communication, taking into account previous conversation history.
Simultaneous dialog conversations are managed with web interface, either on a computer or mobile device. We provide all operator connections and numbers for SMS and WhatsApp communication.
Starting a conversation
Send a message that customer can reply to (SMS or WhatsApp)
Reply to a message sent by the customer (SMS, WhatsApp, Webhook, Meta Messenger)
Contents of discussions
Simultaneous conversations, personal or shared with team
Images, videos, emojis, data
Email and SMS notifications
Functions for dialogs
Chat status, sorting, forwarding conversations, previous chat history
SMS numbers, WhatsApp identities
Messaging reports
Service-specific messaging traffic monitoring, billing reporting by services and messaging channels
24/7 technical support
The benefits of Dialog conversations
Multi-channel communication
Text messages and instant messages diversify communication by providing easy contact channels.
Centralized and cost-effective
Messages from different channels can be received simultaneously and centrally in the same service.
Improve customer experience
Your company will be contacted quickly and the customer will immediately receive the answer they need.
Rich messaging content
A wide variety of data content can be delivered, such as personalization, images, videos, and other files.
Versatile reporting options
Monitoring of message traffic and delivery confirmations and accurate message log statistics.
Monitoring and support 24/7
We monitor our services and the messaging delivery reliability with real-time customer support 24/7.
Use cases and references
Manage your company’s customer service situations with chats in messaging channels: customer feedback, inquiries, changes to orders and appointments. You can chat via SMS and WhatsApp messages as personal customer communication or with your team.
Dialog conversation – Taksi Helsinki
SMS conversations between customers and customer service representatives
Watch the video for using the Dialog conversations:
Connect Dialog Conversations with other SmartDialog services
SmartDialog
SmartDialog includes other messaging services in addition to the Dialog service. Manage services with an easy-to-use user interface and via APIs.
Messages to groups
Use the SmartDialog interface to send personalized and engaging content via SMS, RCS or WhatsApp to your desired target groups.
Sending codes
With SmartDialog, you can send and manage promo codes via SMS, RCS, or WhatsApp messages, or combine code distribution with automatic return messages.
How to use SmartDialog's Dialog conversations
Try it for free
Test SmartDialog messaging without any obligations.
Buy Dialog Service
Subscribe to SmartDialog's Dialog Service.
Contact us
Would you like more information about Dialog conversations?