Arena Interactive is a Finnish SMS and instant messaging specialist. Our SmartDialog service platform offers high-quality, cost-effective digital messaging services tailored to customer needs.
SmartDialog messaging services
SmartDialog service platform is a modern messaging software that allows you to manage B2B and B2C customer communications through the smart digital messaging services, modern API interfaces, and SMS, RCS, and WhatsApp messaging channels. With SmartDialog web interface, you can send and receive messages, have conversations with your customers, create feedback surveys, automate communications, send promo codes, and receive payments via phone.
1-way messaging service
Reach your customers with 1-way SMS, RCS, WhatsApp API.
2-way messaging service
Receive SMS, RCS, WhatsApp API messages from customers.
Sending messages
Send SMS, RCS, WhatsApp messages to your customers.
SMS and Mobile billing
Receive payments and donations via SMS and mobile payments.
Sending codes
Send gift codes via SMS, RCS, WhatsApp messages.
NPS and opinion surveys
Collect NPS and survey feedback via SMS, Email and online forms.
Dialog conversations
Chat with customers via SMS, WhatsApp or Meta Messaging.
SMS verification
Implement two-factor authentication via SMS.
SmartDialog message channels
Communication through SmartDialog messaging channels is reliable and cost-effective. The main messaging channels are SMS, RCS and WhatsApp. In addition, SmartDialog supports MMS messages, Webhook messages, Email messages and Facebook and Instagram Messenger messages. Our messaging channels use modern and secure SMS API, RCS API and WhatsApp API integrations.
SMS
Send individual and group messages via SMS to your target groups in Finland and abroad. Receive messages directly to SmartDialog or your own systems via modern SMS API interfaces.
RCS
RCS is modern, visual and interactive communication. Send individual and group messages to your target groups with RCS and receive replies directly in SmartDialog messaging services.
Send individual and group messages on WhatsApp using approved message templates. WhatsApp messages can contain action buttons, images, videos, and free-form replies.
SmartDialog integrations
SmartDialog messaging services use modern and secure interfaces, such as SmartDialog SMS API. Sending and receiving messages from backend systems is easy with our direct Microsoft, Salesforce and HubSpot connectors. With Zapier integration, you can connect SMS API and messaging services to other cloud software you use, such as Adobe Campaign, Oracle Eloqua, Zoho CRM or Pipedrive. Together with partners, we have developed integrations for various customer service and management systems.
Microsoft 365
With MS Power Platform integration, you can send and receive SMS and WhatsApp messages, manage conversations and contacts.
Salesforce
With Salesforce integration, you can build customer dialogues with SMS messages, synchronize contacts, and create 1- and 2-way communications.
HubSpot
With HubSpot integration, you can incorporate the sending and receiving of messages into your workflow, campaigns, and automation processes.
Zapier
With Zapier integration, you can automate tasks in your cloud systems. Send and receive SMS and WhatsApp messages directly from the app.
Liana
With Liana integration, you can combine SMS and WhatsApp messaging services into email marketing and automation processes.
Enreach
With Enreach integration, you can connect SMS messaging services and NPS surveys to inbound and outbound call systems.
Kayak
With Kayak integration, you can create campaigns related to your customer management system and order information with SMS messaging services.
Moontalk
With Moontalk integration, you can connect SMS messaging services and NPS surveys to inbound and outbound call systems.