Liana integrations
Integrate messaging services into Liana marketing systems
The SmartDialog service platform has direct integration for implementing 1-way and 2-way messaging services from LianaCloud, LianaMailer and LianaAutomation. Get messaging service integrations for your use from Arena Interactive or Liana Technologies.
With SmartDialog and Liana integration, you can connect SMS and WhatsApp messaging services to email marketing and marketing automation solutions. You can create text message sendings and use SMS and instant messages directly as part of marketing automation processes.
SmartDialog’s modern APIs connect directly to Liana’s systems. You can also manage the integration’s messaging traffic from SmartDialog web interface.
Liana integrations and automations
1- and 2-way API: as part of Liana Cloud, Liana Mailer, Liana Automation systems
Shortcodes, longcodes, WhatsApp numbers and identities
Inbound and outbound messaging services
Sending and receiving messages (SMS, WhatsApp)
Individual messages, group sendings, manual and automated campaigns, message templates, personalizations
Contact data management
Manage contact information directly in Liana’s marketing system
View SMS and Email message history in the same communication view
Messaging services monitoring
Delivery receipts
MT/MO message tracking
Message log downloads, service-specific message traffic reports, 24/7 technical support
Benefits of Liana integration
Smooth communication
Integrate SmartDialog SMS messaging services into Liana Cloud customer communications.
Boost with automation
Automate SMS communications as part of your email marketing automation.
Customer understanding
Deepen your understanding of your customers by integrating messages with customer service.
Delivery security and reliability
Messages are delivered quickly and confirmation of their delivery is provided.
Versatile reporting
Monitoring of message traffic and delivery, accurate message log statistics.
Monitoring and support 24/7
We monitor our services and the message delivery reliability 24/7.
Liana integration use cases
Integrate SmartDialog’s SMS messaging services into Liana’s customer communication and marketing communication systems, customer contact, and customer service processes.
Liana Cloud
SmartDialog messaging services can be connected to LianaCloud, as a part of email marketing and marketing automation solutions.
With LianaCloud integration, you can create manual SMS messages or use SMS or WhatsApp messages as part of your marketing automation communication processes.
Liana Mailer
SmartDialog can be integrated into LianaMailer email marketing, making it more efficient to reach customers through multiple channels.
LianaMailer supports Email and SMS message campaigns and newsletters.
Through LianaMailer, you can also manage 2-way SMS communication processes, such as customer satisfaction surveys.
Liana Automation
With SmartDialog you can automate WhatsApp or SMS marketing. You can create ready-made message contents and select the rules when the SMS message is automatically sent to the recipients. The message is stored in LianaAutomation.
In addition to SMS and WhatsApp marketing, you can also connect emails and other channels to the automation process.
Liana integration – explore features and API documentation
Combine Liana integration with other SmartDialog services
SmartDialog
SmartDialog includes several messaging services. You can manage the services with an easy-to-use interface.
Survey services
Conduct NPS and opinion surveys with SmartDialog's Survey Service. Send surveys and receive feedback via SMS messages.
2-way messaging
If you want to receive messages from customers in addition to sending them, check out SmartDialog's 2-way messaging.
Implementing Liana integration
SmartDialog license
Integration requires a SmartDialog license and messaging services: 1- or 2-way depending on whether there is a need to send or receive messages.
Numbers and connections
The acquisition of SMS numbers required for integration and the management of connections are handled on a turnkey basis through us.
SmartDialog connector
SmartDialog’s messaging services will be connected to the Liana Cloud integration. Liana’s technical support will assist its customers in implementing messaging.
Contact us
Buy Liana integration
You can purchase the Liana integration from Arena Interactive or Liana Technologies.
More information about Liana integration
Check out the Liana Cloud integration documentation.
Contact us
Contact us if you are interested in hearing more about SmartDialog's Liana integration.