WhatsApp messages
Send and receive WhatsApp messages in SmartDialog
SmartDialog is a service platform for intelligent digital communication in different message channels. Through SmartDialog you can send personal or group messages to WhatsApp using approved message templates. Messages are sent to consumers’ WhatsApp application, which is a familiar and fast communication channel for customers’ everyday communication.
WhatsApp messages can contain action buttons, images, video and audio files enabled by WhatsApp. You can easily manage contact groups for WhatsApp messages using the web/mobile user interface.
Consumers’ free-form WhatsApp messages are received directly to SmartDialog services, and messages can be replied to in a free-form manner in SmartDialog. In customer service, WhatsApp communication quickly achieves a reliable and personal customer experience, and the conversation can be smoothly continued with the customer in the same channel later. You can connect WhatsApp messages to backend systems via API interfaces and with direct integration to solutions from, for example, Microsoft or Liana.
Track your WhatsApp communication in real time from accurate message logs and reports. Through us, you will receive WhatsApp numbers and your company’s WhatsApp identity needed for WhatsApp communication.
WhatsApp number and identity for business
Arena Interactive manages WhatsApp connections
The company receives own, official WhatsApp number and own WhatsApp identity
The number is in international format: +358451234567
Using WhatsApp for business messaging
Sending, receiving and chatting messages on the consumer WhatsApp application, where the consumer accepts the company number as contact
SMS fallback: if the WhatsApp message cannot be received, an SMS message can be sent
WhatsApp messaging features
Individual and group messages, message templates: Marketing, Utility, Authentication
Content: text, image, video, files, reply buttons, freeform replies
WhatsApp API integrations to cloud systems
WhatsApp message tracking and reports
Real-time message tracking, statistics and delivery receipts
Sender identity verified and approved
Billing reporting, technical support 24/7
Benefits of WhatsApp messages
Verified sender
In business messsaging, the WhatsApp sender is verified, which improves the reliability of communication.
Familiar message channel
Communicating in a channel familiar to consumers opens up the opportunity for a personalized customer experience.
Diverse content
You can make message content attractive by enriching it with images, videos, files, or gift codes.
Quick to respond and continue the conversation
Replying to messages can be made easy with quick reply buttons.
Versatile reporting options for WhatsApp messaging
Monitoring of message traffic and delivery, accurate message log statistics.
Monitore and support the message delivery 24/7
We monitor our services and their delivery reliability 24/7.
Käyttötapauksia ja referenssejä
Hoida WhatsAppilla yrityksesi asiakassuhde- ja markkinointiviestintää, operoi kampanjoita, tiedota sidosryhmiä, lähetä muistutuksia.
WhatsApp - Annie Advisor
WhatsApp messages – explore more detailed features and documentation
Connect WhatsApp messages to SmartDialog services
SmartDialog
Connect WhatsApp messages to SmartDialog services.
Sending codes
Add personalized promo code distributions to WhatsApp group messages and personal communications.
Dialog
Start conversations with the messages you send. WhatsApp messages and replies are handled by SmartDialog's Dialog service.
Integrations
Use connectors to connect 1&2-way messaging to cloud services, and route WhatsApp messages directly to the cloud software.
Enabling WhatsApp messages
WhatsApp number
We can provide you with an official WhatsApp number and manage your connections for Finnish and foreign phone numbers.
Opening connections
Enable WhatsApp API messaging account and SMS fallback, as well as desired users, restrictions, redirects, and encryption levels.
Opening services
Open the 1- or 2-way messaging services and message templates needed for sending, receiving, and chatting with WhatsApp messages in SmartDialog.
How to get SmartDialog's WhatsApp messages
Try SmartDialog WhatsApp API for free
Test SmartDialog's WhatsApp messaging.
Buy SmartDialog WhatsApp Messaging
Subscribe to 1-way and 2-way WhatsApp messages.
Contact us
Would you like to know more about WhatsApp messaging and WhatsApp API?