RCS messages
Send and receive RCS messages in SmartDialog
Send individual or group messages with the new messaging channel RCS. RCS (Rich Communication Services) is rich communication, where RCS messages are sent to consumers in the Messages application familiar from SMS. Replies to RCS messages are received in SmartDialog services.
SmartDialog allows you to send modern visual messages with RCS. Communication is reliable, because the recipient sees that the RCS message comes from a verified sender. With RCS messages, you can contact your customers, manage customer services, and present products with attractive videos, advertisements, product cards, and product carousels. It is easy to offer recipients modern options to react quickly to RCS message, for example by clicking on various quick actions and response option buttons.
You can easily manage the content and contact groups of RCS messages with the SmartDialog web/mobile user interface. RCS messages can be connected to backend systems via APIs.
Track your RCS communications in real time and monitor delivery receipts with detailed message logs and reports. We provide you with connections you need for RCS messages and your own verified RCS Agent account.
RCS customer account
Arena Interactive manages companies’ RCS connections
A branded, official RCS account, or RCS Agent, is created for the company
Operators validate new RCS customer accounts
Using RCS messages
Sending and receiving RCS messages in the phone’s Messages app, where the recipient accepts RCS communication
SMS fallback: if the RCS message cannot be received, an SMS message can be sent
RCS features
Individual and group messages
Content: text, image, audio, video, files, product cards, card carousels, rich response buttons, canned responses, free responses
RCS API integrations
Monitore and report
Real-time message tracking and delivery confirmations
Message traffic statistics, message log downloads, service-specific billing reporting
24/7 technical support
Benefits of RCS messaging
Verified sender
The sender of RCS messages is separately approved and verified, which improves the reliability of communication.
Visuality and interactivity
RCS is modern communication that presents content in a visual way and activates the response to the message.
Diverse content
You can make message content attractive by enriching it with images, videos, files, and product cards.
Quick to respond to messages
Reacting and replying to RCS messages is easy with quick reply buttons.
Comprehensive statistics
Monitoring of message traffic and delivery, accurate message log statistics.
Real-time monitoring
We monitor our services and the message delivery reliability 24/7.
RCS message contents
SmartDialog’s RCS messaging lets you send modern visual messages, either individually or in group messages. The recipient can trust an RCS message that they see as coming from a verified sender.
Pictures and videos
Use RCS messages to contact customers or introduce products and services.
Send messages with rich, visual data, such as images, videos, audio, and PDFs.
Product cards and carousels
Send modern, visual product cards and card carousels in a single RCS message.
Provide a fast and smooth response with the click of a button.
Response buttons
Provide interactivity with action buttons or pre-designed response options.
Direct buttons:
Call, Calendar events, Go to website, Location information.
Käyttötapauksia ja referenssejä
RCS -viesteillä voit kontaktoida asiakkaita ja esitellä tuotteita houkuttelevilla videoilla, mainoksilla, tuotekorteilla ja tuotekaruselleilla.
RCS - Liana
SmartDialogin RCS-viestintä Lianan markkinoinnin kanavana
RCS - Aava & Bang
RCS-viestit osana myynnin ja markkinoinnin prosesseja
RCS - Rainmaker
Huomioarvon kasvattaminen asiakasviestinnässä RCS:llä
RCS messages – learn more about features and documentation
Connect RCS messages to our SmartDialog services
SmartDialog
SmartDialog includes several messaging services. You can manage the services with an easy-to-use interface.
Sending messages
Use the SmartDialog interface to send personalized and engaging content to your target groups via RCS messages.
Sending codes
Add automated and personalized promo code distribution to RCS group messaging and personal communications.
Enabling RCS messaging
Creating an RCS account
The acquisition of an official, confirmed RCS Agent account and the management of connections can be done through us, for Finnish subscriptions.
Opening messaging account
Enable RCS API messaging account and SMS fallback, opt-out services according to RCS Agent communication type, and desired users.
Opening services
Opening SmartDialog’s 1-way messaging or 2-way messaging services required for sending and receiving RCS messages.
How to get SmartDialog's RCS messages
Buy RCS messaging for your use
Subscribe to SmartDialog's 1 and 2-way RCS messages.
Contact us
Want to learn more about RCS messaging? Book a 15-minute demo.