Enreach integrations
Integrate messaging services into Enreach calling systems
The SmartDialog service platform has direct integrations for implementing smart survey services as part of Enreach Campaigns and Enreach Voice services. You can purchase call system messaging service integrations for your use from Arena Interactive or Enreach.
Enreach integrations allow you to connect one-way and two-way SMS messaging services to inbound and outbound call systems. You can attach automated opinion and NPS surveys to calls via SMS or questionnaires.
SmartDialog has integration with the Enreach call system API interface, through which SMS messages are automatically sent based on certain rules. You can view the integration’s message traffic from the SmartDialog web interface, where you can see statistics and message reports.
Enreach integrations
1- and 2-way SMS APIs as part of Enreach calling systems Enreach Campaigns, Enreach Voice
Operator connections, short codes, longcodes
Sending survey messages
Inquiry Messages are sent immediately after Enreach Campaigns or Voice calls
Inquiry Messages can be sent from multiple call types, such as inbound and callbacks
Messaging services
Sending and receiving messages, single and chained messages, SMS surveys and form surveys
Sending times, personalization, message templates, redirects, links to web forms, return messages
Reporting data
Reports are compiled using company-defined settings
Response summaries JSON and CSV, HTTPS SFTP and Email transmission, real-time monitoring in the user interface
Benefits of Enreach integration
Smooth customer communication
Integrate SmartDialog's SMS messaging services into Enreach's calling systems for customer communications.
Better customer experience
Contact your customers, ask them for their opinion on your operations, and receive up-to-date feedback.
Deeper customer understanding
Deepen your understanding of your customers by integrating messaging channels with customer processes.
Delivery security and reliability
Messages are delivered quickly and confirmation of their delivery is provided.
Versatile reporting options
Monitoring of message traffic and delivery, accurate message log statistics.
Monitoring and support 24/7
We monitor our services and their delivery reliability 24/7.
Enreach integration
Integrate SmartDialog’s SMS messaging services into Enreach’s call system solutions for customer communication, customer contact, customer survey generation and customer service processes. The goal is a better customer experience and understanding.
Enreach Campaign Outbound
Customer service calls the customer. After the call, Enreach Campaign automatically sends information to SmartDialog's Inquiry Service, where the settings and restrictions related to the call information are checked.
The customer is sent an SMS inquiry according to the service's specifications, which can contain several chained SMS messages that change based on the customer's responses.
Enreach Voice Inbound
Customer service receives the customer's call. After the call ends, a notification is automatically sent to the interface from the customer's information, which checks the service settings.
After an approved review, the customer is sent an SMS message, to which the customer responds.
If the response contains low grades, it is immediately forwarded to the previously defined e-mail addresses.
Web surveys
An SMS message sent to a customer can contain a link that directs to a survey on a website. The survey link can be customized to target a specific event and contain call or agent-related data.
Reporting data on survey responses is sent to the company as selected, either aggregated or in real time.
Use cases and references
Integrate SmartDialog’s SMS messaging services into Enreach’s call system solutions for customer communication, customer contact, customer survey generation and customer service processes. The goal is a better customer experience and understanding.
Enreach NPS Raskone
SmartDialog's SMS messaging services integrated into the Enreach calling system
Enreach NPS Luona
Measuring customer experience with SMS surveys integrated into the Enreach interface
Enreach integration – explore features and API documentation
Combine Enreach integration with other SmartDialog services
SmartDialog
SmartDialog includes several messaging services. You can manage the services with an easy-to-use interface.
Survey services
Conduct NPS and opinion surveys with SmartDialog's Survey Service. Send surveys and receive feedback via SMS.
2-way messages
If you want to receive messages from customers in addition to sending them, check out SmartDialog's 2-way messaging.
Implementing Enreach integration
SmartDialog license
SmartDialog license Integration requires license and messaging services: 1- or 2-way depending on whether there is a need to send or receive messages.
Numbers and connections
The acquisition of SMS numbers required for integration and the management of connections are handled on a turnkey basis through us.
SmartDialog connector
The Enreach integration of SmartDialog’s messaging services is connected to the selected calling system, making messaging ready for use.
Contact us
Purchase Enreach integration
You can purchase the Enreach integration from Arena Interactive or Enreach.
More info about Enreach integration
Check out the Enreach integration documentation.
Contact us
Contact us if you are interested in hearing more about SmartDialog's Enreach integration.