Atex Kayak integrations
Integrate messaging services into Kayak customer management systems
The SmartDialog service platform has direct integrations for implementing 1-way and 2-way SMS messaging services with Kayak Plus Messages services. Get messaging service integrations for your use from Arena Interactive or Atex.
With SmartDialog and Kayak integrations, you can connect SMS messaging services to customer communication solutions, as part of the functions of your customer management system. You can create SMS campaigns, receive subscription messages, send order confirmations for telephone sales, and check customer and order information. With SmartDialog integrations, you can automate operations based on the checked information.
SmartDialog’s modern interfaces connect directly to Kayak Plus systems. You can also manage the integration’s messaging traffic from the SmartDialog web interface, where you can see communication statistics.
Kayak integrations and automations
1- and 2-way SMS API as part of Kayak Plus Messages customer management system
Operator connections, short codes, long codes
Inbound and outbound messaging services
Sending and receiving messages (SMS), individual messages and broadcasts to Kayak groups
Subscription campaigns, automated communications, subscription confirmations, Kayak Lookup subscriber checks
Managing contacts and groups
Creating contacts into groups (segmentation) in Kayak
Searching, reviewing, forwarding contact information
Updating customer information (marketing permissions, opt-outs)
Messaging services monitoring
MT/MO message traffic monitoring in Smart Dialog
Message Log download, service-specific message traffic reports
24/7 technical support
Benefits of Kayak integration
Smooth customer communication
Integrate SmartDialog's SMS services into Kayak Plus customer management systems subscription communications.
Boost efficiency with automation
Automate SMS communications as part of your subscription marketing solutions and campaigns.
Reliability in routines
Streamline telesales order confirmations by integrating SmartDialog's messaging channels into the order process.
Delivery security and reliability
Messages are delivered quickly and confirmation of their delivery is provided.
Versatile reporting options
Monitoring of message traffic and delivery confirmations and accurate message log statistics.
Real-time monitoring and customer support 24/7
We monitor our services and their delivery reliability 24/7.
Kayak Plus integrations
Integrate SmartDialog’s SMS messaging services into Kayak Plus Messages customer management systems as part of your subscription sales and customer communication processes.
Utilize automated SMS messaging for subscription sales campaigns, telesales confirmations, and customer and order information checks.
Sales campaign messages
Manage digital customer communications with SmartDialog's Kayak Plus Messages integration.
Send 1-way SMS and Email messages or 2-way SMS subscription messages, to which the customer responds by selecting their desired subscription option. Subscription information is stored directly in the customer management system.
Marketing bans can also be transmitted via SMS to Kayak's subscription management system.
Telesales confirmation messages
In telephone sales, a contract for the sold media product is only created when the order has been accepted in writing.
Confirmation can be handled with SmartDialog's Kayak Plus Telesales SMS integration. The information of the order placed by phone is logged in the Kayak system.
A confirmation request is sent to the customer via SMS regarding the order. By replying to the text message, the customer can confirm their order.
Search for customer and order information
SmartDialog's 2-way services can utilize the Kayak customer number search integration.
When an SMS arrives in the service, it is checked whether a customer relationship related to the phone number is found in Kayak. If a customer relationship is found, the customer number is sent as a return message.
With SmartDialog's KayakAgent integration, you can search for customer information and order history, phone number, or customer number.
Order information check
SmartDialog's 2-way services can use Kayak subscription verification integration.
When a text message arrives in the service, it is checked whether there is a valid subscription on Kayak with that phone number, with the selected subscription terms.
The subscription verification can be used as a condition in other functions, for example in a return message sent to the customer or sending a subscriber benefit.
Use cases and references
Integrate SmartDialog’s SMS messaging services into Kayak Plus Messages customer management systems as part of your subscription sales and customer communication processes. Utilize automated SMS messaging in subscription sales campaigns, telesales confirmations, and customer and order information checks.
Kayak -
Ilkka
Automated routing of orders to the Kayak customer management system
Kayak -
Sanoma
2-way SMS messaging channel for telesales order confirmations
Kayak Plus integration – explore features and API documentation
Combine Kayak Plus integration with our other SmartDialog services
SmartDialog
SmartDialog also includes other messaging services. You can manage the services with an easy-to-use interface.
Sending codes
You can automatically connect the distribution of promo codes to your customer service systems via 2-way APIs.
2-way messaging
If you want to receive messages from customers in addition to sending them, check out SmartDialog's 2-way communication.
Kayak Plus integration implementation
SmartDialog license
Integration requires a SmartDialog license and messaging services: 1- or 2-way depending on whether there is a need to send or receive messages.
Numbers and connections
The acquisition of SMS numbers required for integration and the management of connections are handled on a turnkey basis through us.
SmartDialog integration
SmartDialog’s messaging services will be connected to the Kayak Plus Messages integration. We will provide instructions for implementing SMS messaging services.
Contact us
Enable Kayak integration
You can purchase Kayak integration from Arena Interactive or Atex.
Learn more about Kayak integration
Check out the Kayak integration documentation.
Contact us
Contact us if you are interested in hearing more about SmartDialog's Kayak integration.