{"id":32830,"date":"2025-06-19T12:36:17","date_gmt":"2025-06-19T12:36:17","guid":{"rendered":"https:\/\/arenaint.frault5.hostarmada.net\/uncategorized-en\/smartdialog-expands-with-integrations-2\/"},"modified":"2026-04-10T13:20:32","modified_gmt":"2026-04-10T13:20:32","slug":"smartdialog-expands-with-integrations-2","status":"publish","type":"post","link":"https:\/\/www.arenainteractive.fi\/en\/smartdialog-expands-with-integrations-2\/","title":{"rendered":"SmartDialog Expands with Integrations"},"content":{"rendered":"\t\t
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Our messaging platform SmartDialog is expanding with new integrations. Most recently, we have added SMS and Email messaging services and NPS survey services to Sinch and Genesys interfaces. <\/strong><\/p>\n

With Genesys Cloud integrations<\/a><\/span>, you can connect SmartDialog’s SMS survey services to inbound and outbound call systems. You can attach automated surveys to calls, implemented via SMS or survey forms<\/strong>. Form surveys can be personalized and targeted to specific service interactions. <\/p>\n

With the Sinch Contact Pro integration<\/a><\/span>, you can connect SmartDialog’s automated SMS and Email survey services<\/strong> to Sinch. SmartDialog has an integration with the Sinch interface, through which contact information is retrieved at desired intervals. SMS and Email messages are sent automatically from SmartDialog based on predefined rules. <\/p>\n

<\/p>\n

\"Integrations\"<\/p>\n

Our messaging services have integrations with multiple systems<\/strong><\/p>\n

We use modern and secure interfaces in our messaging services, such as the modern SmartDialog SMS API. Sending and receiving messages from backend systems is easily accomplished with our direct connectors. Together with our partners, we have developed automation solutions for various customer service and customer relationship management systems and call systems. <\/p>\n

Integrations enable NPS surveys, customer satisfaction surveys, customer feedback collection, and message delivery. Messaging channels in integrations include SMS, WhatsApp, Email, and survey forms.<\/strong><\/p>\n

Leverage SmartDialog’s messaging services directly from your own systems. With Microsoft Power Platform, Salesforce, HubSpot, and Zapier integrations, you can send and receive text messages and WhatsApp messages, as well as manage contacts and contact groups between SmartDialog and CRM systems, such as Adobe Campaign, Oracle Eloqua, or Zoho CRM. <\/p>\n

Together with our partners, we provide integrations with marketing systems such as Liana Cloud, customer relationship management systems such as Sinch Contact Pro, subscription systems such as Atex Kayak, and customer service call systems such as Enreach, Moontalk, and most recently Genesys Cloud.

Explore SmartDialog Integrations<\/a><\/strong><\/span><\/p>\n

Genesys Integration Use Cases and Features<\/a><\/strong><\/span><\/p>\n

Sinch Integration Use Cases and Features<\/a><\/strong><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Our messaging platform SmartDialog is expanding with new integrations. Most recently, we have added SMS and Email messaging services and NPS survey services to Sinch and Genesys interfaces. With Genesys Cloud integrations, you can connect SmartDialog’s SMS survey services to inbound and outbound call systems. You can attach automated surveys to calls, implemented via SMS […]<\/p>\n","protected":false},"author":1,"featured_media":32671,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[],"class_list":["post-32830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-2"],"_links":{"self":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/posts\/32830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/comments?post=32830"}],"version-history":[{"count":3,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/posts\/32830\/revisions"}],"predecessor-version":[{"id":35103,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/posts\/32830\/revisions\/35103"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/media\/32671"}],"wp:attachment":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/media?parent=32830"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/categories?post=32830"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/tags?post=32830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}