{"id":32679,"date":"2024-06-12T10:05:22","date_gmt":"2024-06-12T10:05:22","guid":{"rendered":"https:\/\/arenaint.frault5.hostarmada.net\/uncategorized-en\/rcs-messaging-coming-into-wider-use\/"},"modified":"2026-03-30T08:35:32","modified_gmt":"2026-03-30T08:35:32","slug":"rcs-messaging-coming-into-wider-use","status":"publish","type":"post","link":"https:\/\/www.arenainteractive.fi\/en\/rcs-messaging-coming-into-wider-use\/","title":{"rendered":"RCS Messaging Coming into Wider Use"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"32679\" class=\"elementor elementor-32679 elementor-20892\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17990e1 e-flex e-con-boxed e-con e-parent\" data-id=\"17990e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6475fcdf elementor-widget elementor-widget-text-editor\" data-id=\"6475fcdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"lead\"><span data-contrast=\"auto\">RCS messages diversify the way companies communicate in SmartDialog. An &#8220;extended SMS&#8221; or <a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/rcs\/\" target=\"_blank\" rel=\"noopener\">RCS (Rich<\/a> Communication Services) messaging channel is being introduced. RCS messages can now be used in Finland on Google phones with Elisa and DNA subscriptions. The offer will be extended to other Finnish operators in the near future. RCS support is also coming to Apple phones in Finland, <\/span><strong><span style=\"color: #254a8e;\"><a style=\"color: #254a8e;\" href=\"https:\/\/www.apple.com\/uk\/newsroom\/2024\/06\/ios-18-makes-iphone-more-personal-capable-and-intelligent-than-ever\/\" target=\"_blank\" rel=\"noopener\">According to a press release issued by Apple on 10.6.2024<\/a><\/span><\/strong><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\"> <\/span><\/p>\n<p class=\"lead\"><span data-contrast=\"auto\">RCS messaging uses a branded business profile. This works on the same principle as WhatsApp, where messages are sent to consumers with your own business identity. <a href=\"https:\/\/www.arenainteractive.fi\/blogi\/mita-on-rcs-viestinta\/\"><strong><span style=\"color: #254a8e;\">RCS messaging<\/span><\/strong><\/a> is more versatile and visual than text messaging. Messages can be long and include images, videos, and other data, such as product cards and card carousels.  <\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\"> <\/span><\/p>\n<p><strong><span style=\"background-color: #ffffff;\"><a style=\"background-color: #ffffff;\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/rcs\/\"><span style=\"color: #254a8e;\">Explore RCS Messaging Features<\/span><\/a><\/span><\/strong><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-20894 size-medium\" src=\"\/wp-content\/uploads\/2024\/06\/rcs-300x300.webp\" alt=\"RCS Messages\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/06\/rcs-300x300.webp 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/06\/rcs-150x150.webp 150w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/06\/rcs.webp 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p class=\"lead\"><span data-contrast=\"auto\">Consumers can be directed via messages across all channels to websites where opinions and feedback can be requested or orders collected. In WhatsApp and RCS messaging, recipients can also be offered direct quick reply and action buttons, making it easy to initiate comments, contacts, orders, or calendar entries. <\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\"> <\/span><\/p>\n<p class=\"lead\"><span data-contrast=\"auto\">If the customer cannot receive RCS messages, <a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/sms\/\" target=\"_blank\" rel=\"noopener\">an SMS message<\/a> can be used as a back-up. In this case, messages that are not delivered as RCS messages can be sent automatically as SMS messages if desired, taking into account the limitations of the SMS content.  The company can also check who has received the RCS message after the RCS has been sent, and easily pick up the remaining contacts to reach by other means, such as <a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/sms\/\" target=\"_blank\" rel=\"noopener\">SMS<\/a> or <a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/whatsapp\/\" target=\"_blank\" rel=\"noopener\">WhatsApp.<\/a> <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RCS messages diversify the way companies communicate in SmartDialog. An &#8220;extended SMS&#8221; or RCS (Rich Communication Services) messaging channel is being introduced. RCS messages can now be used in Finland on Google phones with Elisa and DNA subscriptions. The offer will be extended to other Finnish operators in the near future. RCS support is also [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":32682,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[],"class_list":["post-32679","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-2"],"_links":{"self":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/posts\/32679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/comments?post=32679"}],"version-history":[{"count":0,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/posts\/32679\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/media\/32682"}],"wp:attachment":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/media?parent=32679"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/categories?post=32679"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/tags?post=32679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}