{"id":32967,"date":"2026-01-30T12:42:21","date_gmt":"2026-01-30T12:42:21","guid":{"rendered":"https:\/\/arenaint.frault5.hostarmada.net\/messaging-channels\/"},"modified":"2026-03-31T10:58:23","modified_gmt":"2026-03-31T10:58:23","slug":"messaging-channels","status":"publish","type":"page","link":"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/","title":{"rendered":"Messaging Channels"},"content":{"rendered":"\t\t
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Messaging Channels<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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SmartDialog Messaging Channels\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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The SmartDialog service platform and messaging channels are the modern messaging software to manage your organisation’s digital B2B and B2C communications. With SmartDialog, communication is reliable, cost-effective and global. The messaging channels are SMS<\/strong><\/a>, RCS<\/strong><\/a> and WhatsApp<\/strong><\/a>. In addition, SmartDialog supports MMS messages<\/strong>, Webhook messages<\/strong>, Email messages<\/strong> and Facebook<\/strong> and Instagram Messenger<\/strong> messages. <\/p>

Sending and receiving text messages and instant messages is easy with SmartDialog’s web\/mobile interface or through APIs.<\/p>

In SmartDialog, you can monitor messaging channel statistics, message traffic flow, and reporting in real time.<\/p>

The messaging channels use modern and secure APIs: SmartDialog SMS API, RCS API, and WhatsApp API.<\/a> The messaging channels are accessible directly from your company’s back-end systems via Microsoft, Salesforce, and HubSpot connectors, Zapier integrations, and ready-made SMS API integration solutions for our partners’ systems. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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SmartDialog Messaging Services\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Communication through SmartDialog’s messaging channels is reliable and cost-effective. The primary messaging channels are SMS, RCS, and WhatsApp. Additionally, SmartDialog supports MMS messages, Webhook messages, Email messages, and Facebook and Instagram Messenger. Our messaging channels use modern and secure SMS API, RCS API, and WhatsApp API interfaces and integrations. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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SMS<\/h3>

Send individual and group SMS messages to your target audiences in Finland and abroad. Receive messages directly in SmartDialog or in your own systems through modern SMS API interfaces. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSMS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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RCS<\/h3>

RCS is modern, visual, interactive communication. Send individual and group RCS messages to your target audiences and receive responses directly in SmartDialog messaging services. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRCS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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WhatsApp<\/h3>

Send individual and group WhatsApp messages using approved message templates. WhatsApp messages can include action buttons, images, videos, and free-form responses. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tWhatsApp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Other Messaging Channels<\/h2>\t\t\t\t<\/div>\n\t\t
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Email<\/h3>

Send gift codes and survey messages via email.\nSMS-to-Mail forwards your text messages to email, and Mail-to-SMS forwards your emails as text messages.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Webhook<\/h3>

The SMS-to-Webhook service allows you to route messages from your website. Incoming messages can be forwarded to a Webhook address, and return messages can be retrieved from a Webhook address. \n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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FB and IG Messenger<\/h3>

Receive Facebook Messenger and Instagram Direct Messenger messages for one-way and two-way messaging services. You can communicate with your customers through these messaging channels. \n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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MMS<\/h3>

Send and receive images in messaging services via MMS messages through SmartDialog's APIs. Incoming picture messages can be forwarded directly to your system. \n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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SmartDialog Customer References\n<\/h2>\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSMS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRCS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tWhatsApp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Messaging Channels SmartDialog Messaging Channels The SmartDialog service platform and messaging channels are the modern messaging software to manage your organisation’s digital B2B and B2C communications. With SmartDialog, communication is reliable, cost-effective and global. The messaging channels are SMS, RCS and WhatsApp. In addition, SmartDialog supports MMS messages, Webhook messages, Email messages and Facebook and […]<\/p>\n","protected":false},"author":1,"featured_media":32968,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32967","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/comments?post=32967"}],"version-history":[{"count":0,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32967\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/media\/32968"}],"wp:attachment":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/media?parent=32967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}