{"id":32869,"date":"2026-02-04T09:58:48","date_gmt":"2026-02-04T09:58:48","guid":{"rendered":"https:\/\/arenaint.frault5.hostarmada.net\/messaging-channels-features\/"},"modified":"2026-03-31T05:38:12","modified_gmt":"2026-03-31T05:38:12","slug":"messaging-channels-features","status":"publish","type":"page","link":"https:\/\/www.arenainteractive.fi\/en\/documentation\/messaging-channels-features\/","title":{"rendered":"Messaging Channels &#8211; Features"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32869\" class=\"elementor elementor-32869 elementor-407\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5d5234 e-flex e-con-boxed e-con e-parent\" data-id=\"b5d5234\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c07ead elementor-widget elementor-widget-heading\" data-id=\"3c07ead\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Messaging Services \u2013 Features\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecc69ae e-flex e-con-boxed e-con e-parent\" data-id=\"ecc69ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-755fbb1 e-con-full e-flex e-con e-child\" data-id=\"755fbb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-487ce14 e-grid e-con-full e-con e-child\" data-id=\"487ce14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8e8a4f elementor-align-justify elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"a8e8a4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/sms\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SMS Messaging<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d33f057 elementor-align-justify elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"d33f057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/rcs\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">RCS Messaging<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9ad0c0 elementor-align-justify elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"e9ad0c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/whatsapp\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">WhatsApp Messaging<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31e4a27 e-flex e-con-boxed e-con e-parent\" data-id=\"31e4a27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecff308 elementor-widget elementor-widget-heading\" data-id=\"ecff308\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SMS Messaging\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f32ea04 e-n-tabs-tablet elementor-widget__width-initial elementor-widget elementor-widget-n-tabs\" data-id=\"f32ea04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"254994948\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2549949481\" data-tab-title-id=\"e-n-tab-title-2549949481\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2549949481\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSMS Messaging - Short Codes\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2549949482\" data-tab-title-id=\"e-n-tab-title-2549949482\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2549949482\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSMS Messaging - Longcode Numbers\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2549949483\" data-tab-title-id=\"e-n-tab-title-2549949483\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2549949483\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSMS Messaging - Features\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2549949484\" data-tab-title-id=\"e-n-tab-title-2549949484\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2549949484\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSMS Messaging - API Interfaces\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2549949485\" data-tab-title-id=\"e-n-tab-title-2549949485\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2549949485\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSMS Messaging - Data Privacy\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2549949486\" data-tab-title-id=\"e-n-tab-title-2549949486\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2549949486\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSMS Messaging - Monitoring and Reporting\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2549949481\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2549949481\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-9d91e93 e-con-full e-flex e-con e-child\" data-id=\"9d91e93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6788f08 e-flex e-con-boxed e-con e-child\" data-id=\"6788f08\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6474a4c elementor-widget elementor-widget-heading\" data-id=\"6474a4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">SMS Messaging - Short Codes\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7e1d63 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d7e1d63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Operator Connections: Managed by Arena Interactive<\/li><li>Short Code Management: Company-owned or shared<\/li><li>Short Code Format: 13xxx, 16xxx, 17xxx, 18xxx<\/li><li>Short Codes Issued by: Traficom<\/li><li>Coverage Area: Finland and abroad<\/li><li>Message Reception: Keywords and message pricing can be used<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2549949482\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2549949482\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-4ee259c e-con-full e-flex e-con e-child\" data-id=\"4ee259c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7a93fbb e-flex e-con-boxed e-con e-child\" data-id=\"7a93fbb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df613ca elementor-widget elementor-widget-heading\" data-id=\"df613ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">SMS Messaging - Longcode Numbers\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c99072b elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c99072b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Operator Connections: Managed by Arena Interactive<\/li><li>Longcode Management: Company-owned<\/li><li>Longcode Format: +358451234567<\/li><li>Longcodes Issued by: Operators<\/li><li>Coverage Area: Finland and abroad<\/li><li>Message Sender: Number or alphanumeric (COMPANYX), protected sender IDs (SMS Sender ID)<\/li><li>Message Reception: No keywords required, standard SMS pricing<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2549949483\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2549949483\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-3b84ae6 e-con-full e-flex e-con e-child\" data-id=\"3b84ae6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e051d26 e-flex e-con-boxed e-con e-child\" data-id=\"e051d26\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-822de1c elementor-widget elementor-widget-heading\" data-id=\"822de1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">SMS Messaging - Features\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0e90be elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b0e90be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Character Sets: GSM 03.38 and Unicode<\/li><li>Message Length: 160 characters, concatenation up to 20 messages<\/li><li>Message Scheduling: Desired days, cycles, times<\/li><li>Priority Messages: Suitable for time-critical communication<\/li><li>Scalability: Simultaneous management of high message volumes<\/li><li>Usage Methods: SMS API interfaces, web interface<\/li><li>Messaging Services: SMS messages can be used in all messaging services and integrations, both one-way and two-way<\/li><li>SMS as a Service: Campaign sends via customer support<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2549949484\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2549949484\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-7be9f55 e-con-full e-flex e-con e-child\" data-id=\"7be9f55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9463c28 e-flex e-con-boxed e-con e-child\" data-id=\"9463c28\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fc506c elementor-widget elementor-widget-heading\" data-id=\"6fc506c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">SMS Messaging - API Interfaces\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ed1247 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9ed1247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>SMS API Documentation: Interface descriptions: https:\/\/openapi.arena.fi\/<\/li><li>SMS API Interfaces: HTTP REST, HTTPS REST, SMTP, SMPP<\/li><li>Message Transmission Accounts: Address, message, and sender restrictions, default settings for sender IDs and DLR URLs, usernames and passwords<\/li><li>SMS-to-Mail: sending text message to email<\/li><li>Mail-to-SMS: Email delivery as text message<\/li><li>SMS-to-Webhook: forwarding incoming message to Webhook address and retrieving response message from Webhook address<\/li><li>MMS: Picture messages<\/li><li>Integrations: Ready-made SMS connectors to backend systems Microsoft, Salesforce, HubSpot, Zapier, and partner systems<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2549949485\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2549949485\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-a447aad e-con-full e-flex e-con e-child\" data-id=\"a447aad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fabc126 e-flex e-con-boxed e-con e-child\" data-id=\"fabc126\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b4cc9c elementor-widget elementor-widget-heading\" data-id=\"6b4cc9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">SMS Messaging - Data Privacy\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7602c9e elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7602c9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>SMS Sender ID: Sender ID protection with Traficom<\/li><li>Data Privacy: Personal data protection processes<\/li><li>Data Encryption: Access control roles and levels, content protection, option to fully encrypt data<\/li><li>Authentication: Token-based OAuth, key authentication, SMS verification available<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2549949486\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2549949486\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-c42efd9 e-con-full e-flex e-con e-child\" data-id=\"c42efd9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-576c608 e-flex e-con-boxed e-con e-child\" data-id=\"576c608\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad92d0 elementor-widget elementor-widget-heading\" data-id=\"1ad92d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">SMS Messaging - Monitoring and Reporting\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e8574 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"15e8574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Message Volumes: Statistical data, service-specific breakdowns<\/li><li>SMS Message Logs: MT\/MO message log monitoring, CSV message logs, delivery receipt and transmission data tracking<\/li><li>Reporting: Automatic monthly and billing reports<\/li><li>Web Interface: Service monitoring: https:\/\/app.smartdialog.ai<\/li><li>Customer Support: Customer support and technical on-call service 24\/7<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eae87a8 elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"eae87a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/sms\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more about SMS channel implementation and customer experiences<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae36510 e-flex e-con-boxed e-con e-parent\" data-id=\"ae36510\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61af2d0 elementor-widget elementor-widget-heading\" data-id=\"61af2d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RCS Messaging\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a24221 e-n-tabs-tablet elementor-widget__width-initial elementor-widget elementor-widget-n-tabs\" data-id=\"6a24221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"111297057\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1112970571\" data-tab-title-id=\"e-n-tab-title-1112970571\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1112970571\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRCS Messaging - RCS Customer Account\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1112970572\" data-tab-title-id=\"e-n-tab-title-1112970572\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1112970572\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRCS Messaging - API Interfaces\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1112970573\" data-tab-title-id=\"e-n-tab-title-1112970573\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1112970573\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRCS Messaging - Features\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1112970574\" data-tab-title-id=\"e-n-tab-title-1112970574\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1112970574\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRCS Messaging - Data Privacy\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1112970575\" data-tab-title-id=\"e-n-tab-title-1112970575\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1112970575\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRCS Messaging - Monitoring and Reporting\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1112970571\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1112970571\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-746e1e8 e-con-full e-flex e-con e-child\" data-id=\"746e1e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e1566d9 e-flex e-con-boxed e-con e-child\" data-id=\"e1566d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2032aa elementor-widget elementor-widget-heading\" data-id=\"e2032aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">RCS Messaging - RCS Customer Account\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f353de elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0f353de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Operator Connections: Managed by Arena Interactive<\/li><li>Verification: Operators approve RCS customer account<br>Application: Consumer Messages app<\/li><li>RCS Message Sender: Company-verified RCS Agent customer account aligned with brand and communication needs<\/li><li>Sender Information: Visible sender name, logo and brand image, business description, contact details (phone, email, website)<\/li><li>RCS Message Sending: Communication initiated with a send, message templates can be used, SMS fallback messages available<\/li><li>RCS Message Reception: Response options, free-form message content<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1112970572\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1112970572\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-96d4b12 e-con-full e-flex e-con e-child\" data-id=\"96d4b12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8464d7e e-flex e-con-boxed e-con e-child\" data-id=\"8464d7e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be3ab85 elementor-widget elementor-widget-heading\" data-id=\"be3ab85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">RCS Messaging - API Interfaces\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a049a34 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a049a34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>RCS API Documentation: Interface descriptions: https:\/\/openapi.arena.fi\/<\/li><li>Messaging Protocol: Rich Communication Services (RCS for Business)<\/li><li>Message Transmission Accounts: Address, message, and sender restrictions, default settings for sender IDs and DLR URLs, usernames and passwords<\/li><li>Integrations: Available for backend systems Microsoft, Zapier, and partner systems<\/li><li>Usage Methods: RCS API interfaces, web interface<\/li><li>Messaging Services: RCS messages can be used both one-way and two-way<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1112970573\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1112970573\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-25fa5c7 e-con-full e-flex e-con e-child\" data-id=\"25fa5c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-53967f4 e-flex e-con-boxed e-con e-child\" data-id=\"53967f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20a6dfc elementor-widget elementor-widget-heading\" data-id=\"20a6dfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">RCS Messaging - Features\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf4ecbf elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cf4ecbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Message Scheduling: Desired days, cycles, times<\/li><li>Message Content: Text, image, audio, video, file, reply buttons, action buttons, selection lists, product cards, card carousels<\/li><li>Message Size: RCS message size max 250 KB<\/li><li>Text: Content length max 3072 characters, text as GSM 03.38 and UCS2<\/li><li>Image, Audio, Video, File: Media file size max 100 MB<\/li><li>Reply and Action Buttons: Response options, call, calendar event, open webpage, location data<\/li><li>Product Cards and Card Carousels: Product card content includes image, audio, video, PDF, text, reply or action buttons, carousel max 10 product cards<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1112970574\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1112970574\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-94dacbb e-con-full e-flex e-con e-child\" data-id=\"94dacbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3a7520c e-flex e-con-boxed e-con e-child\" data-id=\"3a7520c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d4ff52 elementor-widget elementor-widget-heading\" data-id=\"7d4ff52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">RCS Messaging - Data Privacy\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-020d707 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"020d707\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>RCS Agent: Sender ID is operator-approved and verified<\/li><li>Data Privacy: Personal data protection processes<\/li><li>Data encryption: access control roles and levels, content protection<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1112970575\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1112970575\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-d7309f2 e-con-full e-flex e-con e-child\" data-id=\"d7309f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1350038 e-flex e-con-boxed e-con e-child\" data-id=\"1350038\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee4a078 elementor-widget elementor-widget-heading\" data-id=\"ee4a078\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">RCS Messaging - Monitoring and Reporting\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc7d45e elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cc7d45e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Message Volumes: Statistical data, service-specific breakdowns<\/li><li>RCS Message Logs: MT\/MO message log monitoring, CSV message logs, delivery receipt and transmission data tracking<\/li><li>Reporting: Automatic monthly and billing reports<\/li><li>Web Interface: https:\/\/app.smartdialog.ai<\/li><li>Customer Support: Customer support and technical on-call service 24\/7<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf0f92 elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"2cf0f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/rcs\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more about RCS channel implementation and customer experiences<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39493e5 e-flex e-con-boxed e-con e-parent\" data-id=\"39493e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-547c80b elementor-widget elementor-widget-heading\" data-id=\"547c80b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WhatsApp Messaging\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a2794b e-n-tabs-tablet elementor-widget__width-initial elementor-widget elementor-widget-n-tabs\" data-id=\"3a2794b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"60979531\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-609795311\" data-tab-title-id=\"e-n-tab-title-609795311\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-609795311\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhatsApp Messaging - Number and Customer Account\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-609795312\" data-tab-title-id=\"e-n-tab-title-609795312\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-609795312\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhatsApp Messaging - Sending and Receiving\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-609795313\" data-tab-title-id=\"e-n-tab-title-609795313\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-609795313\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhatsApp Messaging - Features\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-609795314\" data-tab-title-id=\"e-n-tab-title-609795314\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-609795314\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhatsApp Messaging - API Interfaces\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-609795315\" data-tab-title-id=\"e-n-tab-title-609795315\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-609795315\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhatsApp Messaging - Data Privacy\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-609795316\" data-tab-title-id=\"e-n-tab-title-609795316\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-609795316\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhatsApp Messaging - Data Privacy\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-609795311\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-609795311\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-bcdb49b e-con-full e-flex e-con e-child\" data-id=\"bcdb49b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-36131d6 e-flex e-con-boxed e-con e-child\" data-id=\"36131d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e5be38 elementor-widget elementor-widget-heading\" data-id=\"3e5be38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">WhatsApp Messaging - Number and Customer Account\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4dfb57 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e4dfb57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Operator Connections: Managed by Arena Interactive<\/li><li>Number Management: Company-owned WhatsApp number (ordered through Arena Interactive)<\/li><li>Number Format: +358451234567<\/li><li>Verification: Operators approve WhatsApp customer account<\/li><li>Application: Consumer WhatsApp app<\/li><li>Coverage Area: Finland and abroad<\/li><li>WhatsApp Message Sender: Company-verified WhatsApp identity<\/li><li>Identity Requirement: Meta Business Manager Account &#8211; business account<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-609795312\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-609795312\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-d775a02 e-con-full e-flex e-con e-child\" data-id=\"d775a02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-693172d e-flex e-con-boxed e-con e-child\" data-id=\"693172d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2599d2d elementor-widget elementor-widget-heading\" data-id=\"2599d2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">WhatsApp Messaging - Sending and Receiving\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e6b144 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0e6b144\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Sender Information: Visible company name, logo, business description, contact details<\/li><li>WhatsApp Message Sending: Approved message templates used for sending, SMS fallback messages available<\/li><li>WhatsApp Message Reception: Free-form message content in incoming messages<\/li><li>WhatsApp Conversations: Free-form message content can be used in conversation messages<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-609795313\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-609795313\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-fdbf6f9 e-con-full e-flex e-con e-child\" data-id=\"fdbf6f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1e1f63a e-flex e-con-boxed e-con e-child\" data-id=\"1e1f63a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c02826 elementor-widget elementor-widget-heading\" data-id=\"6c02826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">WhatsApp Messaging - Features\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-550f6d3 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"550f6d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Usage Methods: WhatsApp API interfaces, web interface<\/li><li>Messaging Services: WhatsApp messages can be used one-way and two-way (inbound, outbound) and in chat conversations<\/li><li>WhatsApp Message Templates: Message categories: Marketing, Utility, Authentication<\/li><li>Message Scheduling: Desired days, cycles, times<\/li><li>Message Content: Text, image, audio, video, file, reply buttons, action buttons<\/li><li>Message Size: WhatsApp message length max 4092 characters<\/li><li>Image, Audio, Video, File: Media file size max 100 MB<\/li><li>Reply and Action Buttons: Quick Reply response options, call button<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-609795314\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-609795314\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-120daf1 e-con-full e-flex e-con e-child\" data-id=\"120daf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ddf99e3 e-flex e-con-boxed e-con e-child\" data-id=\"ddf99e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3be49f1 elementor-widget elementor-widget-heading\" data-id=\"3be49f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">WhatsApp Messaging - API Interfaces\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91d6626 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"91d6626\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>WhatsApp API Documentation: Interface descriptions: https:\/\/openapi.arena.fi\/<\/li><li>Message Transmission Accounts: Address, message, and sender restrictions, default settings for sender IDs and DLR URLs, usernames and passwords<\/li><li>Integrations: Available for backend systems Microsoft, HubSpot<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-609795315\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-609795315\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-06f3985 e-con-full e-flex e-con e-child\" data-id=\"06f3985\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5790e2c e-flex e-con-boxed e-con e-child\" data-id=\"5790e2c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e573ca elementor-widget elementor-widget-heading\" data-id=\"7e573ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">WhatsApp Messaging - Data Privacy\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d4ff9d elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"3d4ff9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>WhatsApp Identity: WhatsApp customer account is a company-approved and verified identity<\/li><li>Data Privacy: Personal data protection processes<\/li><li>Data encryption: access control roles and levels, content protection<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-609795316\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-609795316\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-c82ebc7 e-con-full e-flex e-con e-child\" data-id=\"c82ebc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4312892 e-flex e-con-boxed e-con e-child\" data-id=\"4312892\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a50c679 elementor-widget elementor-widget-heading\" data-id=\"a50c679\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">WhatsApp Messaging - Monitoring and Reporting\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c415c1 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0c415c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Message Volumes: Statistical data, service-specific breakdowns<\/li><li>WhatsApp Message Logs: CSV message logs, delivery receipt and transmission data tracking<\/li><li>Reporting: Automatic monthly and billing reports<\/li><li>Web Interface: Service monitoring: https:\/\/app.smartdialog.ai<\/li><li>Customer Support: Customer support and technical on-call service 24\/7<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd02047 elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"fd02047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/whatsapp\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more about WhatsApp channel implementation and customer experiences<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Messaging Services \u2013 Features SMS Messaging RCS Messaging WhatsApp Messaging SMS Messaging SMS Messaging &#8211; Short Codes SMS Messaging &#8211; Longcode Numbers SMS Messaging &#8211; Features SMS Messaging &#8211; API Interfaces SMS Messaging &#8211; Data Privacy SMS Messaging &#8211; Monitoring and Reporting SMS Messaging &#8211; Short Codes Operator Connections: Managed by Arena Interactive Short Code [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":32984,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32869","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/comments?post=32869"}],"version-history":[{"count":0,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32869\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32984"}],"wp:attachment":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/media?parent=32869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}