{"id":32860,"date":"2026-02-04T10:55:35","date_gmt":"2026-02-04T10:55:35","guid":{"rendered":"https:\/\/arenaint.frault5.hostarmada.net\/microsoft-power-platform\/"},"modified":"2026-04-10T11:24:04","modified_gmt":"2026-04-10T11:24:04","slug":"microsoft-power-platform","status":"publish","type":"page","link":"https:\/\/www.arenainteractive.fi\/en\/integrations\/microsoft-power-platform\/","title":{"rendered":"Microsoft Power Platform"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32860\" class=\"elementor elementor-32860 elementor-424\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a752c2f e-flex e-con-boxed e-con e-parent\" data-id=\"a752c2f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b29490 elementor-widget elementor-widget-heading\" data-id=\"3b29490\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Microsoft SMS and WhatsApp API integration<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d90ff7d e-flex e-con-boxed e-con e-parent\" data-id=\"d90ff7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8af930e e-con-full e-flex e-con e-child\" data-id=\"8af930e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31019ef elementor-widget elementor-widget-heading\" data-id=\"31019ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Microsoft SMS and WhatsApp API integration - integrate SMS and WhatsApp API with Power Platform<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4dbba5 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d4dbba5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The SmartDialog platform features direct integration for implementing messaging services from <strong>MS Power Automate<\/strong>, <strong>Power Apps<\/strong>, and <strong>Azure Logic Apps<\/strong>. SmartDialog integrations enable you to deploy SMS and WhatsApp messaging for global stakeholder communications. Obtain the Microsoft integration from Arena Interactive or the <a href=\"https:\/\/azuremarketplace.microsoft.com\/en\/marketplace\/apps\/arenainteractiveoy1631704745238.smartdialog_az?tab=Overview\" target=\"_blank\" rel=\"noopener\">Azure Marketplace<\/a>.  <\/p><p><span data-teams=\"true\">With SmartDialog&#8217;s connector and 1-way messaging service, you can send <strong>SMS and WhatsApp messages<\/strong> from Microsoft and Azure cloud software.<\/span> <a href=\"https:\/\/learn.microsoft.com\/en-us\/connectors\/smartdialog\/\" target=\"_blank\" rel=\"noopener\">With Microsoft Power Platform integration<\/a> <span data-teams=\"true\">and the 2-way messaging service, you receive SMS and WhatsApp messages directly into your backend systems and use them to trigger the chains of actions you want in MS Power Auto.<\/span><\/p><p>SmartDialog&#8217;s modern interfaces integrate seamlessly with Azure solutions via REST API and Logic App. You can manage integration message traffic through the interfaces as well as the SmartDialog web interface, which provides detailed message traffic statistics and message events. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a5cb10 e-con-full e-flex e-con e-child\" data-id=\"2a5cb10\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-821c7b7 e-flex e-con-boxed e-con e-parent\" data-id=\"821c7b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e95fc67 elementor-widget elementor-widget-image\" data-id=\"e95fc67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"476\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110.jpg\" class=\"attachment-full size-full wp-image-32468\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-300x74.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-1024x254.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-768x190.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-1536x381.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91ba894 e-flex e-con-boxed e-con e-parent\" data-id=\"91ba894\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a850f54 e-grid e-con-full e-con e-child\" data-id=\"a850f54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61439f8 elementor-widget elementor-widget-image-box\" data-id=\"61439f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Integrations in the MS 365 Ecosystem<\/h3><p class=\"elementor-image-box-description\">One-way and two-way API: Microsoft Power Platform, Power Apps, Power Automate, Logic Apps\n<br><br>Operator connections, short codes, long-code numbers, WhatsApp numbers and identities\n<br><br><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e8074a elementor-widget elementor-widget-image-box\" data-id=\"1e8074a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Inbound and outbound messaging services<\/h3><p class=\"elementor-image-box-description\">Sending and receiving messages (SMS, WhatsApp)\n<br><br>Message forwarding accounts and service-specific settings, message bases, reply messages<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae3fd89 elementor-widget elementor-widget-image-box\" data-id=\"ae3fd89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Contact data management<\/h3><p class=\"elementor-image-box-description\">Contact information and contact group management, creating and removing contacts from groups\n<br><br>Contact synchronization from Azure AD<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5892826 elementor-widget elementor-widget-image-box\" data-id=\"5892826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Messaging service monitoring<\/h3><p class=\"elementor-image-box-description\">DLR delivery receipts, MT\/MO message tracking<br><br>Service-specific message traffic reports<br><br>24\/7 technical support<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33ddf59 e-flex e-con-boxed e-con e-parent\" data-id=\"33ddf59\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2280479 elementor-widget elementor-widget-heading\" data-id=\"2280479\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits of Microsoft Power Platform Integration\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ca68cd e-grid e-con-full e-con e-child\" data-id=\"4ca68cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7ce2b8 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e7ce2b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"2048\" height=\"1126\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1.jpg\" class=\"attachment-full size-full wp-image-32469\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1.jpg 2048w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-300x165.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-1024x563.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-768x422.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-1536x845.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Outbound Messages<\/h3><p class=\"elementor-image-box-description\">Integrate SMS and WhatsApp communications and contact management into marketing automation.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8ecbaa elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e8ecbaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Tallink-35-1024x576-1.jpg\" class=\"attachment-full size-full wp-image-32553\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Tallink-35-1024x576-1.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Tallink-35-1024x576-1-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Tallink-35-1024x576-1-768x432.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Inbound Messages<\/h3><p class=\"elementor-image-box-description\">Easily receive messages by integrating SmartDialog's two-way messaging service with Microsoft Power Platform.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce9829b elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"ce9829b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2.jpg\" class=\"attachment-full size-full wp-image-32510\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Logic App Integration<\/h3><p class=\"elementor-image-box-description\">Enhance customer communications by connecting SmartDialog's communication channels to MS D365 processes with the Logic App connector.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a06973 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"6a06973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi.jpg\" class=\"attachment-full size-full wp-image-32472\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Delivery Reliability and Dependability<\/h3><p class=\"elementor-image-box-description\">Messages are delivered quickly and delivery confirmation is received.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ed17a elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e4ed17a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi.jpg\" class=\"attachment-full size-full wp-image-32473\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Comprehensive Reporting Capabilities<\/h3><p class=\"elementor-image-box-description\">Message traffic and delivery receipt monitoring with detailed message log statistics.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-573013b elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"573013b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa.jpg\" class=\"attachment-full size-full wp-image-32474\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">24\/7 monitoring and customer support<\/h3><p class=\"elementor-image-box-description\">We monitor our services and their delivery reliability 24\/7.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e8539d9 e-flex e-con-boxed e-con e-parent\" data-id=\"e8539d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad16c7 elementor-widget elementor-widget-heading\" data-id=\"5ad16c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Use Cases and References<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da6b72c elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"da6b72c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-teams=\"true\">Integrate SmartDialog&#8217;s SMS and WhatsApp messaging services with <a href=\"https:\/\/learn.microsoft.com\/en-us\/connectors\/smartdialog\/\" target=\"_blank\" rel=\"noopener\">Microsoft Power Platform<\/a> solutions for all your customer communications, customer contact and customer service processes. Contact group extraction from CRM, customer survey generation (with a link to the survey in the message), SMS alerts, 2-level authentication, token activation. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565412e e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"565412e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"90521902\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-905219021\" data-tab-title-id=\"e-n-tab-title-905219021\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-905219021\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSato\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-905219022\" data-tab-title-id=\"e-n-tab-title-905219022\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-905219022\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAvain Asunnot\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-905219023\" data-tab-title-id=\"e-n-tab-title-905219023\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-905219023\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRoger Studio\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-905219021\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-905219021\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-3d0f0f9 e-con-full e-flex e-con e-child\" data-id=\"3d0f0f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-925ce6b e-flex e-con-boxed e-con e-child\" data-id=\"925ce6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-283dd69 e-con-full e-flex e-con e-child\" data-id=\"283dd69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5009846 elementor-widget elementor-widget-image\" data-id=\"5009846\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"139\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/SATO_logo.png\" class=\"attachment-large size-large wp-image-33100\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/SATO_logo.png 500w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/SATO_logo-300x83.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5680ee elementor-widget elementor-widget-heading\" data-id=\"b5680ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Microsoft Dynamics CRM \u2013 Sato<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af1f709 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget-tablet_extra__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"af1f709\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sato needed a smooth and fast way to communicate between customers and staff. SMS was identified as a suitable communication channel for this need. <\/p><p>By using SmartDialog&#8217;s Microsoft Power Platform integration with MS Dynamics 365 services, fast SMS messaging channels were introduced into customer service processes for delivering short and urgent messages to desired CRM target groups.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a7a467 e-con-full e-flex e-con e-child\" data-id=\"3a7a467\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-731dc43 elementor-widget elementor-widget-image\" data-id=\"731dc43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"338\" height=\"384\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/d44eb1e6fe45288cb185ac8d7174cc47.png\" class=\"attachment-large size-large wp-image-33099\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/d44eb1e6fe45288cb185ac8d7174cc47.png 338w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/d44eb1e6fe45288cb185ac8d7174cc47-264x300.png 264w\" sizes=\"(max-width: 338px) 100vw, 338px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-905219022\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-905219022\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-d40dbf0 e-con-full e-flex e-con e-child\" data-id=\"d40dbf0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ad1658c e-flex e-con-boxed e-con e-child\" data-id=\"ad1658c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7dab33e e-con-full e-flex e-con e-child\" data-id=\"7dab33e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35ab652 elementor-widget elementor-widget-image\" data-id=\"35ab652\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/AvainAsunnot_havu-1024x576.png\" class=\"attachment-large size-large wp-image-33101\" alt=\"Avain Asunnot\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/AvainAsunnot_havu-1024x576.png 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/AvainAsunnot_havu-300x169.png 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/AvainAsunnot_havu-768x432.png 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/AvainAsunnot_havu.png 1366w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-617534d elementor-widget elementor-widget-heading\" data-id=\"617534d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Microsoft D365 \u2013 Avain Asunnot<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bed4db5 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget-tablet_extra__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"bed4db5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Avain Asunnot wants to ensure the best customer experience by actively measuring it after service interactions. SmartDialog&#8217;s SMS-based survey service and ready-made Microsoft service APIs have been integrated into the centralized customer service on the Microsoft D365 platform. <\/p><p>Customer satisfaction related to customer service contacts is measured by extracting contacts from the Microsoft D365 platform and sending them an SMS survey message to provide NPS feedback. The results are compiled into the company&#8217;s own reporting platform. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41f0da3 e-con-full e-flex e-con e-child\" data-id=\"41f0da3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-037172f elementor-widget elementor-widget-image\" data-id=\"037172f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"381\" height=\"401\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/bc0d678c531c0cc8e11821d8711c3b0f.png\" class=\"attachment-large size-large wp-image-33102\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/bc0d678c531c0cc8e11821d8711c3b0f.png 381w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/bc0d678c531c0cc8e11821d8711c3b0f-285x300.png 285w\" sizes=\"(max-width: 381px) 100vw, 381px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-905219023\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-905219023\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-0395a0d e-con-full e-flex e-con e-child\" data-id=\"0395a0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-160e856 e-flex e-con-boxed e-con e-child\" data-id=\"160e856\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-79e2a69 e-con-full e-flex e-con e-child\" data-id=\"79e2a69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe959eb elementor-widget elementor-widget-image\" data-id=\"fe959eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"337\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/110000119317.jpg\" class=\"attachment-large size-large wp-image-33104\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/110000119317.jpg 600w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/110000119317-300x169.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4879044 elementor-widget elementor-widget-heading\" data-id=\"4879044\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Two-Way SMS Messaging Channel for Customer Communication in Microsoft Services<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df97f31 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget-tablet_extra__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"df97f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Roger Studio wanted to combine contact data from two customer relationship management systems and send SMS communications to a selected target group.<\/p><p>SmartDialog&#8217;s REST API and Logic App interfaces provided a ready-made and straightforward solution for managing contact groups and sending and receiving SMS messages. Integration through Logic App was seamlessly achieved with the desired Microsoft services and Azure solutions. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-851aca2 e-con-full e-flex e-con e-child\" data-id=\"851aca2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4a32f9 elementor-widget elementor-widget-image\" data-id=\"d4a32f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"325\" height=\"385\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/14bf3459f5f838134c29f9a161df2f2c.png\" class=\"attachment-large size-large wp-image-33103\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/14bf3459f5f838134c29f9a161df2f2c.png 325w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/14bf3459f5f838134c29f9a161df2f2c-253x300.png 253w\" sizes=\"(max-width: 325px) 100vw, 325px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab86086 e-flex e-con-boxed e-con e-parent\" data-id=\"ab86086\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b8aec58 e-con-full e-flex e-con e-child\" data-id=\"b8aec58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9aecfbe elementor-widget elementor-widget-image\" data-id=\"9aecfbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"223\" height=\"230\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Eini_Ojanpera-e1766994456858.png\" class=\"attachment-large size-large wp-image-32475\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec57b65 elementor-widget elementor-widget-text-editor\" data-id=\"ec57b65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Would you like to hear more about our services?<\/h3><p><span style=\"color: #000000;\">Contact our sales team and request a free demonstration:<\/span><\/p><p><span style=\"color: #254a8e;\"><a style=\"color: #254a8e;\" href=\"tel:0505963961\">050 596 3961<\/a><\/span> <span style=\"color: #000000;\"><span style=\"color: #254a8e;\">\/<\/span> <span style=\"color: #254a8e;\">Eini Ojanper\u00e4<\/span><\/span><\/p><p><span style=\"color: #254a8e;\"><a style=\"color: #254a8e;\" href=\"mailto:sales@arenainteractive.fi\">sales@arenainteractive.fi<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b397356 e-con-full e-flex e-con e-parent\" data-id=\"b397356\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-159f92d e-con-full e-flex e-con e-child\" data-id=\"159f92d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f1b0c elementor-widget elementor-widget-heading\" data-id=\"d6f1b0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Microsoft Power Platform Integration \u2013 Explore Features and API Documentation\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcd4c1f e-grid e-con-boxed e-con e-child\" data-id=\"bcd4c1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81c8efd elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"81c8efd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/documentation\/integrations-features\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Features<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a789e43 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"a789e43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/pricing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pricing<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5603a6 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"a5603a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/documentation\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Documentation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6ea343 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"b6ea343\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/openapi.arena.fi\/integrations\/microsoft\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">API Interfaces<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f09438 e-flex e-con-boxed e-con e-parent\" data-id=\"7f09438\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ac585b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"0ac585b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connect MS Power Platform Integration with Other SmartDialog Services\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38ca229 e-grid e-con-full e-con e-child\" data-id=\"38ca229\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fc573f elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"2fc573f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"649\" height=\"598\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347.png\" class=\"attachment-full size-full wp-image-32477\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347.png 649w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347-300x276.png 300w\" sizes=\"(max-width: 649px) 100vw, 649px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/\">SmartDialog<\/a><\/h3><p class=\"elementor-image-box-description\">SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5db240 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"f5db240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/nps-and-feedback-surveys\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Puhelinkuvia-3.webp\" class=\"attachment-full size-full wp-image-34346\" alt=\"Customer Surveys\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Puhelinkuvia-3.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Puhelinkuvia-3-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/nps-and-feedback-surveys\/\">Customer Surveys<\/a><\/h3><p class=\"elementor-image-box-description\">Conduct NPS and opinion surveys with SmartDialog Survey Service. Send surveys and receive feedback via SMS. \n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-817717b elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"817717b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/sms-verification\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/SMS-varmennus.webp\" class=\"attachment-full size-full wp-image-34347\" alt=\"SMS Verification\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/SMS-varmennus.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/SMS-varmennus-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/sms-verification\/\">SMS Verification<\/a><\/h3><p class=\"elementor-image-box-description\">Implement SMS verification for two-factor authentication to send one-time authentication codes.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf8160b elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"cf8160b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/sending-codes\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Koodien-lahetys.webp\" class=\"attachment-full size-full wp-image-34348\" alt=\"Code Delivery\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Koodien-lahetys.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Koodien-lahetys-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/sending-codes\/\">Code Delivery<\/a><\/h3><p class=\"elementor-image-box-description\">You can automatically connect voucher code distribution to your customer service systems via two-way SMS, RCS, and WhatsApp APIs.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-623507c e-flex e-con-boxed e-con e-parent\" data-id=\"623507c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae4c399 elementor-widget elementor-widget-heading\" data-id=\"ae4c399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Microsoft Power Platform Integration Implementation\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f671c8 elementor-widget elementor-widget-image\" data-id=\"6f671c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"173\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Tallink-e1740731303724-1024x221-3.png\" class=\"attachment-large size-large wp-image-32479\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Tallink-e1740731303724-1024x221-3.png 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Tallink-e1740731303724-1024x221-3-300x65.png 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Tallink-e1740731303724-1024x221-3-768x166.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-282fa73 e-grid e-con-full e-con e-child\" data-id=\"282fa73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"eael-wrapper-link-2ae512d --eael-wrapper-link-tag\" href=\"https:\/\/account.smartdialog.ai\/freetrial?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-2ae512d\" class=\"elementor-element elementor-element-2ae512d e-con-full e-flex e-con e-child\" data-id=\"2ae512d\" data-element_type=\"container\" data-e-type=\"container\" window=\"\">\n\t\t\t\t<div class=\"elementor-element elementor-element-055c159 elementor-widget elementor-widget-image-box\" data-id=\"055c159\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">SmartDialog License<\/h3><p class=\"elementor-image-box-description\">The integration requires a SmartDialog license and messaging services: one-way or two-way depending on whether you need to send or receive messages.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"eael-wrapper-link-1335217 --eael-wrapper-link-tag\" href=\"https:\/\/account.smartdialog.ai\/freetrial?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-1335217\" class=\"elementor-element elementor-element-1335217 e-con-full e-flex e-con e-child\" data-id=\"1335217\" data-element_type=\"container\" data-e-type=\"container\" window=\"\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad85f73 elementor-widget elementor-widget-image-box\" data-id=\"ad85f73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Numbers and Connections<\/h3><p class=\"elementor-image-box-description\">Acquiring the SMS or WhatsApp numbers needed for integration and managing connections is handled on a turnkey basis through us.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"eael-wrapper-link-be286d7 --eael-wrapper-link-tag\" href=\"https:\/\/account.smartdialog.ai\/freetrial?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-be286d7\" class=\"elementor-element elementor-element-be286d7 e-con-full e-flex e-con e-child\" data-id=\"be286d7\" data-element_type=\"container\" data-e-type=\"container\" window=\"\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b925ee elementor-widget elementor-widget-image-box\" data-id=\"9b925ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">SmartDialog Connector<\/h3><p class=\"elementor-image-box-description\">The SmartDialog connector is connected to services, making message delivery ready for use in Logic Apps and Microsoft Power Platform.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54f5600 e-flex e-con-boxed e-con e-parent\" data-id=\"54f5600\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82d6a50 elementor-widget elementor-widget-heading\" data-id=\"82d6a50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Test SmartDialog and Purchase<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f920f27 e-grid e-con-full e-con e-child\" data-id=\"f920f27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"eael-wrapper-link-6175c64 --eael-wrapper-link-tag\" href=\"https:\/\/account.smartdialog.ai\/freetrial?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-6175c64\" class=\"elementor-element elementor-element-6175c64 e-con-full e-flex e-con e-child\" data-id=\"6175c64\" data-element_type=\"container\" data-e-type=\"container\" window=\"\">\n\t\t<div class=\"elementor-element elementor-element-439f0ec e-con-full e-flex e-con e-child\" data-id=\"439f0ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e0ba53 elementor-widget elementor-widget-image\" data-id=\"3e0ba53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Free-Trial-logo.png\" class=\"attachment-full size-full wp-image-32480\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Free-Trial-logo.png 200w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Free-Trial-logo-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3536288 e-con-full e-flex e-con e-child\" data-id=\"3536288\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec369e1 elementor-widget elementor-widget-image-box\" data-id=\"ec369e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Try SmartDialog here free of charge!<\/h3><p class=\"elementor-image-box-description\">Test message sending without commitments.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"eael-wrapper-link-3ab34f0 --eael-wrapper-link-tag\" href=\"https:\/\/get.smartdialog.ai\/?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><a data-eael-wrapper-link=\"eael-wrapper-link-3ab34f0\" class=\"elementor-element elementor-element-3ab34f0 e-con-full e-flex e-con e-child\" data-id=\"3ab34f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-12c46d7 e-con-full e-flex e-con e-child\" data-id=\"12c46d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-835029e elementor-widget elementor-widget-image\" data-id=\"835029e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Microsoft-power-platform.jpg\" class=\"attachment-full size-full wp-image-32558\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Microsoft-power-platform.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Microsoft-power-platform-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Microsoft-power-platform-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Microsoft-power-platform-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Microsoft-power-platform-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d8b8c0 e-con-full e-flex e-con e-child\" data-id=\"3d8b8c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-787d852 elementor-widget elementor-widget-image-box\" data-id=\"787d852\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Purchase the MS Power Platform SMS Connector Here<\/h3><p class=\"elementor-image-box-description\">You can purchase the integration from Azure Marketplace.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1960d0b e-flex e-con-boxed e-con e-parent\" data-id=\"1960d0b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4e18c1 elementor-widget elementor-widget-heading\" data-id=\"c4e18c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions about Microsoft SMS and WhatsApp API integration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38d478d elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-toggle\" data-id=\"38d478d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5951\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5951\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What does SmartDialog's Microsoft SMS and WhatsApp API integration mean?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5951\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5951\"><p>SmartDialog&#8217;s Microsoft integration connects messaging services directly to Microsoft cloud services such as Power Automate, Power Apps and Azure Logic Apps. The integration allows you to send and receive messages (SMS and WhatsApp) directly from your Microsoft environment and integrate communications into your business automation and process tools. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5952\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5952\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to connect SmartDialog to Microsoft Power Platform?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5952\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5952\"><p>The integration is deployed with the SmartDialog connector, which can be installed either from Arena Interactive or via <strong>the Azure Marketplace<\/strong>. The connector allows messages (SMS and WhatsApp) to flow directly through Microsoft tools to and from the backend systems. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5953\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5953\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I send and receive messages through Microsoft integration?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5953\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5953\"><p>Yes. Microsoft integration allows you to both <strong>send and receive<\/strong> messages, including dialogue conversations and reply messages. You can also manage and synchronise contact information, for example <strong>via Azure AD.<\/strong>  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5954\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5954\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is needed to implement integration?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5954\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5954\"><p>For deployment you will need:<\/p>\n<ul>\n<li>SmartDialog license and messaging services (1-way or 2-way as needed)<\/li>\n<li>Microsoft connector installed from either Arena Interactive or Azure Marketplace<\/li>\n<li>Communication accounts (SMS, WhatsApp, etc.) ready for use<br \/>Once these are defined, the integration can be rolled out quickly and in a controlled way.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What does SmartDialog's Microsoft SMS and WhatsApp API integration mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>SmartDialog&#8217;s Microsoft integration connects messaging services directly to Microsoft cloud services such as Power Automate, Power Apps and Azure Logic Apps. The integration allows you to send and receive messages (SMS and WhatsApp) directly from your Microsoft environment and integrate communications into your business automation and process tools. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How to connect SmartDialog to Microsoft Power Platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The integration is deployed with the SmartDialog connector, which can be installed either from Arena Interactive or via <strong>the Azure Marketplace<\\\/strong>. The connector allows messages (SMS and WhatsApp) to flow directly through Microsoft tools to and from the backend systems. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I send and receive messages through Microsoft integration?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. Microsoft integration allows you to both <strong>send and receive<\\\/strong> messages, including dialogue conversations and reply messages. You can also manage and synchronise contact information, for example <strong>via Azure AD.<\\\/strong>  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is needed to implement integration?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>For deployment you will need:<\\\/p>\\n<ul>\\n<li>SmartDialog license and messaging services (1-way or 2-way as needed)<\\\/li>\\n<li>Microsoft connector installed from either Arena Interactive or Azure Marketplace<\\\/li>\\n<li>Communication accounts (SMS, WhatsApp, etc.) ready for use<br \\\/>Once these are defined, the integration can be rolled out quickly and in a controlled way.<\\\/li>\\n<\\\/ul>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adb21d4 e-flex e-con-boxed e-con e-parent\" data-id=\"adb21d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cef97d6 elementor-widget elementor-widget-heading\" data-id=\"cef97d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Read more about the possibilities of Microsoft Power Platform integration:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3d6a4 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"3d3d6a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:40,&quot;sizes&quot;:[]},&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32909 post type-post status-publish format-standard has-post-thumbnail hentry category-news-2\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.arenainteractive.fi\/en\/sms-and-whatsapp-in-microsoft-power-platform\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Microsoft-Power-Platform.png\" class=\"attachment-full size-full wp-image-32598\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Microsoft-Power-Platform.png 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Microsoft-Power-Platform-300x169.png 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Microsoft-Power-Platform-1024x576.png 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Microsoft-Power-Platform-768x432.png 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Microsoft-Power-Platform-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.arenainteractive.fi\/en\/sms-and-whatsapp-in-microsoft-power-platform\/\">\n\t\t\t\tSMS and WhatsApp in Microsoft Power Platform\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.arenainteractive.fi\/en\/sms-and-whatsapp-in-microsoft-power-platform\/\" aria-label=\"Read more about SMS and WhatsApp in Microsoft Power Platform\" tabindex=\"-1\">\n\t\t\tRead More \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32913 post type-post status-publish format-standard has-post-thumbnail hentry category-blog-2\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.arenainteractive.fi\/en\/personalized-communication-from-cloud-services\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2018\/03\/blogi2-scaled.jpg\" class=\"attachment-full size-full wp-image-32677\" alt=\"Messaging Channels\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2018\/03\/blogi2-scaled.jpg 2560w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2018\/03\/blogi2-300x200.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2018\/03\/blogi2-1024x683.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2018\/03\/blogi2-768x512.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2018\/03\/blogi2-1536x1024.jpg 1536w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2018\/03\/blogi2-2048x1366.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.arenainteractive.fi\/en\/personalized-communication-from-cloud-services\/\">\n\t\t\t\tPersonalized Communication from Cloud Services\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.arenainteractive.fi\/en\/personalized-communication-from-cloud-services\/\" aria-label=\"Read more about Personalized Communication from Cloud Services\" tabindex=\"-1\">\n\t\t\tRead More \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32532 post type-post status-publish format-standard has-post-thumbnail hentry category-blog-2\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-applications-as-part-of-customer-relationship-management-systems\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1668\" height=\"1125\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2021\/02\/Pikaviestikanavat-osana-asiakastietokantoja.jpg.png\" class=\"attachment-full size-full wp-image-32534\" alt=\"Messaging channels as part of customer databases.jpg\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2021\/02\/Pikaviestikanavat-osana-asiakastietokantoja.jpg.png 1668w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2021\/02\/Pikaviestikanavat-osana-asiakastietokantoja.jpg-300x202.png 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2021\/02\/Pikaviestikanavat-osana-asiakastietokantoja.jpg-1024x691.png 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2021\/02\/Pikaviestikanavat-osana-asiakastietokantoja.jpg-768x518.png 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2021\/02\/Pikaviestikanavat-osana-asiakastietokantoja.jpg-1536x1036.png 1536w\" sizes=\"(max-width: 1668px) 100vw, 1668px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-applications-as-part-of-customer-relationship-management-systems\/\">\n\t\t\t\tMessaging Applications as Part of Customer Relationship Management Systems\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-applications-as-part-of-customer-relationship-management-systems\/\" aria-label=\"Read more about Messaging Applications as Part of Customer Relationship Management Systems\" tabindex=\"-1\">\n\t\t\tRead More \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Microsoft SMS and WhatsApp API integration Microsoft SMS and WhatsApp API integration &#8211; integrate SMS and WhatsApp API with Power Platform The SmartDialog platform features<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":32981,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32860","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/comments?post=32860"}],"version-history":[{"count":3,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32860\/revisions"}],"predecessor-version":[{"id":35055,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32860\/revisions\/35055"}],"up":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32981"}],"wp:attachment":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/media?parent=32860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}