{"id":32849,"date":"2026-02-04T15:58:39","date_gmt":"2026-02-04T15:58:39","guid":{"rendered":"https:\/\/arenaint.frault5.hostarmada.net\/atex-kayak\/"},"modified":"2026-04-10T10:43:30","modified_gmt":"2026-04-10T10:43:30","slug":"atex-kayak","status":"publish","type":"page","link":"https:\/\/www.arenainteractive.fi\/en\/integrations\/atex-kayak\/","title":{"rendered":"Atex Kayak"},"content":{"rendered":"\t\t
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Atex SMS API integration<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Atex SMS API integration - integrate SMS messaging services with Kayak customer management systems<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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The SmartDialog platform offers direct integrations for implementing 1-way and 2-way <\/span>SMS messaging services with Kayak Plus Messages<\/strong>. Obtain <\/span>messaging service integrations from Arena Interactive or Atex.<\/span><\/p>

SmartDialog and Kayak integrations enable you to connect SMS messaging services to customer communication solutions, <\/span>as part of your customer relationship management system<\/strong> functionality. You can create text message campaigns, receive <\/span>order messages, send telesales order confirmations, and verify customer and order information. <\/span>SmartDialog integrations allow you to automate actions based on verified data.<\/span><\/p>

SmartDialog’s modern interfaces<\/a> integrate seamlessly with Kayak Plus systems. You can manage <\/span>the integration’s message traffic from the SmartDialog web interface, where you can see the statistics of your communication.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Kayak Integrations and Automation<\/h3>

1-way and 2-way SMS API interface as part of the Kayak Plus Messages customer relationship management system\n

Operator connections, short codes, long-code numbers<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Inbound and outbound messaging services<\/h3>

Message sending and receiving (SMS), individual messages and campaigns to Kayak groups\n

Order campaigns, automated communication, order confirmations, Kayak Lookup subscriber verification<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Contact and Group Management<\/h3>

Creating contacts in groups (segmentation) in Kayak\n

Contact information retrieval, verification, forwarding

Customer data updates (marketing permissions, opt-outs)<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Messaging service monitoring<\/h3>

MT\/MO message traffic monitoring in SmartDialog\n

Message log downloads, service-specific message traffic reports\n

24\/7 technical support\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Benefits of Liana Integration\n<\/h2>\t\t\t\t<\/div>\n\t\t
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Seamless Customer Communication<\/h3>

Integrate SmartDialog's SMS messaging services into Kayak Plus customer relationship management system order communications.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Enhance with Automation<\/h3>

Automate SMS communication as part of subscriber marketing solutions and campaigns.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Reliability in Routine Operations<\/h3>

Streamline telesales order confirmations by integrating SmartDialog's communication channels into the order process.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Delivery Reliability and Dependability<\/h3>

Messages are delivered quickly and delivery confirmation is received.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Comprehensive Reporting Capabilities<\/h3>

Message traffic and delivery receipt monitoring with detailed message log statistics.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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24\/7 monitoring and customer support<\/h3>

We monitor our services and their delivery reliability 24\/7.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Kayak Plus Integrations\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Integrate SmartDialog’s SMS messaging services into Kayak Plus Messages customer management systems, as part of order sales and customer communication processes.<\/span><\/p>

Leverage automated SMS communication in renewal sales campaigns, telesales confirmations, and customer and order information verification.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Sales Campaign Messages<\/h3>

Manage digital customer communication with SmartDialog's Kayak Plus Messages integration.\n

Send 1-way SMS and email messages or 2-way SMS renewal order messages, where the customer responds by selecting their preferred order option. Order information is saved directly to the customer relationship management system. \u200b\u200b\n

Marketing opt-outs can also be transmitted via SMS to Kayak's order management system.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Telesales Confirmation Messages<\/h3>

In telesales, a contract for a sold media product is only established once the order has been confirmed in writing. \u200b\u200b\n

Confirmation can be handled through SmartDialog's Kayak Plus Telesales SMS integration. Information from orders placed by phone is recorded in the Kayak system. \n

A confirmation request is sent to the customer via SMS regarding the order. By responding to the text message, the customer confirms their order. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Customer and Order Information Retrieval<\/h3>

SmartDialog's 2-way services can leverage Kayak customer number lookup integration.\n

When an SMS arrives at the service, the system checks whether Kayak contains a customer account associated with the phone number. If a customer account is found, the customer number is sent as a return message.\n

SmartDialog's KayakAgent integration allows you to retrieve customer information and order history based on phone number or customer number.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Order Information Verification<\/h3>

SmartDialog's 2-way services can use Kayak subscriber verification integration.\n

When a text message arrives at the service, the system checks whether Kayak contains an active order for that phone number with the selected order criteria. \u200b\u200b\n

Order verification can be used as a condition in other functions, such as return messages sent to customers or delivery of subscriber benefits.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Use Cases and References\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Integrate SmartDialog’s SMS messaging services with Kayak Plus Messages customer relationship management systems as part of subscription sales and customer communication processes. Leverage automated SMS communication in renewal sales campaigns, telesales confirmations, and customer and order data verification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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