{"id":32840,"date":"2026-02-04T16:10:43","date_gmt":"2026-02-04T16:10:43","guid":{"rendered":"https:\/\/arenaint.frault5.hostarmada.net\/moontalk\/"},"modified":"2026-04-10T10:37:54","modified_gmt":"2026-04-10T10:37:54","slug":"moontalk","status":"publish","type":"page","link":"https:\/\/www.arenainteractive.fi\/en\/integrations\/moontalk\/","title":{"rendered":"Moontalk"},"content":{"rendered":"\t\t
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Moontalk SMS API integration<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Moontalk SMS API integration - integrate SMS messaging services with Moontalk communication solutions\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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The SmartDialog platform features direct integrations for implementing message delivery and intelligent survey services as part of Moontalk’s communication solutions<\/a>. You can acquire messaging service integrations from Arena Interactive or Moontalk. <\/p>

With SmartDialog and Moontalk integrations<\/a>, you can connect SMS message delivery for one-way and survey services to inbound and outbound calls. You can attach automated SMS messages or surveys to calls, delivered via SMS or survey forms<\/strong>. \u200b<\/p>

SmartDialog has an integration with the Moontalk system API interface, through which SMS messages<\/a> are automatically sent based on certain rules. You can view the message traffic of the integration in the SmartDialog web interface, where you can see statistics and message reports. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Moontalk Integrations<\/h3>

One-way SMS API and survey service interfaces as part of Moontalk's solutions\n

Operator connections, short codes, long-code numbers<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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SMS Message Delivery<\/h3>

SMS messages are sent after calls\n

SMS messages can be sent from multiple call types, such as inbound and callback calls<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Survey Services<\/h3>

Individual and chained SMS surveys and form surveys\n

Delivery times, personalization, message templates, routing, links to web forms, response messages<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Survey Service Reports<\/h3>

Reports are compiled according to company-defined settings\n

Response summaries in JSON and CSV, delivery via HTTPS, SFTP, and email, real-time monitoring\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Moontalk Integration Benefits\n<\/h2>\t\t\t\t<\/div>\n\t\t
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Seamless Customer Communication<\/h3>

Integrate SmartDialog's SMS messaging services into Moontalk's communication solutions for customer communication.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Enhanced Customer Experience<\/h3>

Contact your customers, ask for their opinions on your operations, and receive up-to-date feedback.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Deeper Customer Understanding<\/h3>

Deepen your understanding of customers by connecting communication channels to customer service processes.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Delivery Reliability and Dependability<\/h3>

Messages are delivered quickly and delivery confirmation is received.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Comprehensive Reporting Capabilities<\/h3>

Message traffic and delivery receipt monitoring with detailed message log statistics.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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24\/7 monitoring and customer support<\/h3>

We monitor our services and their delivery reliability 24\/7.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Moontalk Integration\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Integrate SmartDialog’s SMS messaging services into Moontalk’s communication solutions<\/a> for customer communication, customer contact, customer survey creation, and customer service processes. The goal is improved customer experience and customer understanding. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Moontalk Outbound<\/h3>

Customer service calls the customer. After the call, Moontalk automatically sends information to the SmartDialog interface, where call-related settings and restrictions are verified. The customer receives a defined SMS message or SMS survey. \n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Moontalk Inbound<\/h3>

Customer service receives a customer call. When the call ends, a notification is automatically sent to the SmartDialog interface. After approved verification, the customer receives an SMS message or SMS survey to which they respond. \n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Web Survey Forms<\/h3>

The SMS message sent to the customer can include a link directing them to a survey form on a website. The survey link can be personalized to target a specific event and contain data related to the call or customer service representative. \n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Moontalk Use Cases and References\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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