{"id":32754,"date":"2026-02-03T13:35:45","date_gmt":"2026-02-03T13:35:45","guid":{"rendered":"https:\/\/arenaint.frault5.hostarmada.net\/nps-and-feedback-surveys\/"},"modified":"2026-04-14T11:33:48","modified_gmt":"2026-04-14T11:33:48","slug":"nps-and-feedback-surveys","status":"publish","type":"page","link":"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/nps-and-feedback-surveys\/","title":{"rendered":"NPS survey and feedback survey"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32754\" class=\"elementor elementor-32754 elementor-285\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-704f4ae e-flex e-con-boxed e-con e-parent\" data-id=\"704f4ae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b04742a elementor-widget elementor-widget-heading\" data-id=\"b04742a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">NPS survey and feedback survey\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da65d94 e-flex e-con-boxed e-con e-parent\" data-id=\"da65d94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64d5689 e-con-full e-flex e-con e-child\" data-id=\"64d5689\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31d4752 elementor-widget elementor-widget-heading\" data-id=\"31d4752\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">NPS survey and feedback survey - automate surveys with SMS and email messages via API interface<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f401f84 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"f401f84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-ccp-props=\"{\"335551550\":1,\"335551620\":1,\"335559683\":0,\"335559685\":0,\"335559731\":0,\"335559737\":0,\"335562764\":2,\"335562765\":1,\"335562766\":4,\"335562767\":0,\"335562768\":4,\"335562769\":0}\"><span data-usefontface=\"true\" data-contrast=\"none\">With SmartDialog&#8217;s survey service you can create versatile NPS and feedback surveys as well as customer satisfaction surveys via <a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/sms\/\"><strong>SMS<\/strong><\/a> or <strong>Email<\/strong><\/span><span data-usefontface=\"true\" data-contrast=\"none\">. <\/span><span data-usefontface=\"true\" data-contrast=\"none\">The surveys are very easy to use from the recipient&#8217;s point of view and therefore <\/span><span data-usefontface=\"true\" data-contrast=\"none\">receive a high response rate.<\/span><\/p><p data-ccp-props=\"{\"335551550\":1,\"335551620\":1,\"335559683\":0,\"335559685\":0,\"335559731\":0,\"335559737\":0,\"335562764\":2,\"335562765\":1,\"335562766\":4,\"335562767\":0,\"335562768\":4,\"335562769\":0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Survey messages can be sent to customers from SmartDialog via text message or email. <\/span><span data-usefontface=\"true\" data-contrast=\"none\">Automated survey message delivery is connected to the organization&#8217;s <strong>own <\/strong><\/span><span data-usefontface=\"true\" data-contrast=\"none\"><strong>systems<\/strong> using our modern survey service <strong>API interfaces. <a href=\"https:\/\/www.arenainteractive.fi\/en\/integrations\/\">Survey integrations have been implemented with multiple call center systems.<\/a><\/strong> For example, after a customer service interaction, <\/span><span data-usefontface=\"true\" data-contrast=\"none\">the customer automatically receives a survey message, which can be answered via message or form.<br><\/span><\/p><p data-ccp-props=\"{\"335551550\":1,\"335551620\":1,\"335559683\":0,\"335559685\":0,\"335559731\":0,\"335559737\":0,\"335562764\":2,\"335562765\":1,\"335562766\":4,\"335562767\":0,\"335562768\":4,\"335562769\":0}\">NPS and feedback <span data-usefontface=\"true\" data-contrast=\"none\">surveys are always created to match the specific use case<\/span><span data-usefontface=\"true\" data-contrast=\"none\">: defining survey recipient selection, survey delivery rules and restrictions, <\/span><span data-usefontface=\"true\" data-contrast=\"none\">survey message delivery, response collection and response statistics, as well as compiling and delivering reporting data.<\/span><\/p><p data-ccp-props=\"{\"335551550\":1,\"335551620\":1,\"335559683\":0,\"335559685\":0,\"335559731\":0,\"335559737\":0,\"335562764\":2,\"335562765\":1,\"335562766\":4,\"335562767\":0,\"335562768\":4,\"335562769\":0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Survey results can be monitored through clear <strong>reports<\/strong> and in real time via the <strong>web interface<\/strong>. <\/span><span data-usefontface=\"true\" data-contrast=\"none\">The service can also compile raw data in the desired format for separate reporting purposes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ba8db7 e-con-full e-flex e-con e-child\" data-id=\"6ba8db7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bea95f8 e-flex e-con-boxed e-con e-parent\" data-id=\"bea95f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0664b93 elementor-widget elementor-widget-image\" data-id=\"0664b93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"476\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110.jpg\" class=\"attachment-full size-full wp-image-32468\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-300x74.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-1024x254.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-768x190.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-1536x381.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa34ff8 e-flex e-con-boxed e-con e-parent\" data-id=\"aa34ff8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7f9453a e-grid e-con-full e-con e-child\" data-id=\"7f9453a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03f8e62 elementor-widget elementor-widget-image-box\" data-id=\"03f8e62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Sending survey messages to contacts<\/h3><p class=\"elementor-image-box-description\">Survey recipients can be retrieved from systems in different ways\n<br><br>1: The company initiates survey message delivery by calling the API\n<br><br>2: Contacts are retrieved from the company's API interface or SFTP server\n<br><br>\n3: Direct call center system integrations for survey messages<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77d09de elementor-widget elementor-widget-image-box\" data-id=\"77d09de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Survey rules and restrictions<\/h3><p class=\"elementor-image-box-description\">Define settings for creating SMS or Email surveys<br><br>\nSelection of delivery times, response options, recipient filtering\n<br><br>Low\/High score triggers\n<br><br>Targeted feedback with personalized surveys<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19833a9 elementor-widget elementor-widget-image-box\" data-id=\"19833a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Survey message and response content<\/h3><p class=\"elementor-image-box-description\">Single or response-based chained messages\n<br><br>Messages can include a link to a survey web form\n<br><br>Response message: number, letter, yes\/no, open feedback, etc.\n<br><br>\nAutomatic reply messages or message forwarding<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f844dab elementor-widget elementor-widget-image-box\" data-id=\"f844dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Response collection and reporting<\/h3><p class=\"elementor-image-box-description\">Reports are compiled and sent according to company-defined settings\n<br><br>Response summaries in formats: JSON, CSV\n<br><br>Response delivery: HTTPS SFTP, Email\n<br><br>Real-time monitoring and statistics in the user interface<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0364ce e-flex e-con-boxed e-con e-parent\" data-id=\"b0364ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb9bcb9 elementor-widget elementor-widget-heading\" data-id=\"cb9bcb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Survey service benefits\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c38063 e-grid e-con-full e-con e-child\" data-id=\"7c38063\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00965a9 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"00965a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"2048\" height=\"1126\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1.jpg\" class=\"attachment-full size-full wp-image-32469\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1.jpg 2048w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-300x165.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-1024x563.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-768x422.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-1536x845.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Customer experience feedback<\/h3><p class=\"elementor-image-box-description\">NPS and feedback surveys integrated with call center systems measure current customer satisfaction levels.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4783c67 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"4783c67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti.jpg\" class=\"attachment-full size-full wp-image-32511\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Implementation versatility<\/h3><p class=\"elementor-image-box-description\">Survey content, messaging channels used, and settings can be customized to company needs.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b3aa47 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"0b3aa47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2.jpg\" class=\"attachment-full size-full wp-image-32510\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Ease of response<\/h3><p class=\"elementor-image-box-description\">SMS and instant messaging surveys are user-friendly for respondents and achieve good response rates.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e92cf5 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"6e92cf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti.jpg\" class=\"attachment-full size-full wp-image-32511\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/uusitesti-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Seamless integration with call center systems<\/h3><p class=\"elementor-image-box-description\">Automated survey delivery process from systems via API interfaces.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28cb790 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"28cb790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi.jpg\" class=\"attachment-full size-full wp-image-32473\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Comprehensive Reporting Capabilities<\/h3><p class=\"elementor-image-box-description\">Message traffic and delivery receipt monitoring with detailed message log statistics.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a577d75 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"a577d75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa.jpg\" class=\"attachment-full size-full wp-image-32474\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">24\/7 monitoring and customer support<\/h3><p class=\"elementor-image-box-description\">We monitor our services and their delivery reliability 24\/7.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-760bbd6 e-flex e-con-boxed e-con e-parent\" data-id=\"760bbd6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1143415 elementor-widget elementor-widget-heading\" data-id=\"1143415\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Use Cases and References<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f468c3 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2f468c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Measure customer satisfaction with your business and services through SMS messages, Email messages or questionnaires. NPS and feedback surveys bring targeted and real-time customer experience data to your business, allowing you to respond quickly to customer feedback. <a href=\"https:\/\/www.arenainteractive.fi\/en\/integrations\/\">Connect customer surveys to customer service call systems with out-of-the-box integrations.<\/a> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2f0133 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"b2f0133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"187629875\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1876298751\" data-tab-title-id=\"e-n-tab-title-1876298751\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1876298751\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRainmaker X KSML\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1876298752\" data-tab-title-id=\"e-n-tab-title-1876298752\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1876298752\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tBarona\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1876298753\" data-tab-title-id=\"e-n-tab-title-1876298753\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1876298753\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tEnreach\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1876298754\" data-tab-title-id=\"e-n-tab-title-1876298754\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1876298754\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tMoontalk\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1876298755\" data-tab-title-id=\"e-n-tab-title-1876298755\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1876298755\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRaskone\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1876298756\" data-tab-title-id=\"e-n-tab-title-1876298756\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1876298756\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAvain Asunnot\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1876298757\" data-tab-title-id=\"e-n-tab-title-1876298757\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1876298757\" style=\"--n-tabs-title-order: 7;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tLuona\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1876298751\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1876298751\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-fb2ab54 e-con-full e-flex e-con e-child\" data-id=\"fb2ab54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-63f978c e-flex e-con-boxed e-con e-child\" data-id=\"63f978c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-093a294 e-con-full e-flex e-con e-child\" data-id=\"093a294\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b97d61e elementor-widget elementor-widget-image\" data-id=\"b97d61e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"180\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/KSML-X-Rainmaker-1.webp\" class=\"attachment-large size-large wp-image-35194\" alt=\"KSML X Rainmaker\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/KSML-X-Rainmaker-1.webp 600w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/KSML-X-Rainmaker-1-300x90.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c54cbc elementor-widget elementor-widget-heading\" data-id=\"6c54cbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Ensuring the quality of customer service with an SMS questionnaire\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27d4e0a elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"27d4e0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Keskisuomalainen Group&#8217;s customer service is centralised in Rainmaker Oy. Keskisuomalainen and Rainmaker wanted to ensure that the quality of customer service and the level of customer satisfaction remained high. <\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Arena Interactive implemented SMS survey services for Rainmaker, integrated with the Genesys system interfaces. After a call, customers receive an SMS text message with a questionnaire. Surveys are automatically sent with the desired restrictions.  <\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Responses are compiled in real time in the customer&#8217;s preferred format into reports, where visual graphs display NPS scores and other desired statistics. Results from different time periods are easy to compare, ensuring that customer satisfaction remains at the desired high level. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16e3cf9 e-con-full e-flex e-con e-child\" data-id=\"16e3cf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58e235d elementor-widget elementor-widget-image\" data-id=\"58e235d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/KSML-x-Rainmaker.webp\" class=\"attachment-large size-large wp-image-35193\" alt=\"KSML x Rainmaker\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/KSML-x-Rainmaker.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/KSML-x-Rainmaker-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1876298752\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1876298752\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-8a8b31e e-con-full e-flex e-con e-child\" data-id=\"8a8b31e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b1c4449 e-flex e-con-boxed e-con e-child\" data-id=\"b1c4449\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-10704be e-con-full e-flex e-con e-child\" data-id=\"10704be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa5a02 elementor-widget elementor-widget-image\" data-id=\"6aa5a02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"180\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Barona.webp\" class=\"attachment-large size-large wp-image-35195\" alt=\"Barona\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Barona.webp 600w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Barona-300x90.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a050d48 elementor-widget elementor-widget-heading\" data-id=\"a050d48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Feedback Surveys Integrated with Sinch Contact Pro<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7415f5 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d7415f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Barona&#8217;s clients&#8217; services receive customer contacts via phone calls and emails. Barona needs centralized, up-to-date information on whether the service experience across different channels has been positive. <\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Arena Interactive has implemented for Barona the integration of NPS surveys into the Sinch Contact Pro customer management system. SMS, Email and Questionnaire solutions have been implemented for Barona to automate the measurement of customer satisfaction according to Barona&#8217;s preferred settings. <\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">In the integration, contact information for calls and emails is retrieved from the Sinch Contact Pro interface. Survey responses are sent to Barona on a daily basis for reporting purposes. Responses from questionnaires are exported in real time to Sinch Contact Pro, directly to the contact information.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a003035 e-con-full e-flex e-con e-child\" data-id=\"a003035\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22d92fc elementor-widget elementor-widget-image\" data-id=\"22d92fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Barona-palautekysely.webp\" class=\"attachment-large size-large wp-image-35198\" alt=\"Barona feedback survey\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Barona-palautekysely.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Barona-palautekysely-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1876298753\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1876298753\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-d3faeb8 e-con-full e-flex e-con e-child\" data-id=\"d3faeb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6425019 e-flex e-con-boxed e-con e-child\" data-id=\"6425019\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f7ceb8a e-con-full e-flex e-con e-child\" data-id=\"f7ceb8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a339b1 elementor-widget elementor-widget-image\" data-id=\"1a339b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"180\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Enreach_Logo_Horizontal_Indigo_RGB-e1683053478316-3.webp\" class=\"attachment-large size-large wp-image-33162\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Enreach_Logo_Horizontal_Indigo_RGB-e1683053478316-3.webp 600w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Enreach_Logo_Horizontal_Indigo_RGB-e1683053478316-3-300x90.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e1e15f elementor-widget elementor-widget-heading\" data-id=\"2e1e15f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Automated SMS queries for Enreach call systems<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b74754b elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b74754b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Enreach&#8217;s client needed to find a smooth and simple way to ensure customer satisfaction was up to date. They wanted to provide a channel for customers to give feedback on their customer experience very easily immediately after the service event. Arena Interactive and Enreach have automated customer service measurement integrations for inbound and outbound calls. <\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">In the solution selected by the Enreach customer, after a customer service call, information is automatically sent from the Enreach system to the SmartDialog Query Service, where the call settings are checked and the query is sent. <\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">The survey contains one or more SMS messages that change based on the response. The straightforward model works: responses are completed in seconds, responses are received immediately and reporting data is delivered to the Enreach client as desired. A well-functioning survey improves the customer experience!  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0186eaf e-con-full e-flex e-con e-child\" data-id=\"0186eaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1729b5 elementor-widget elementor-widget-image\" data-id=\"a1729b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Enreach-SMS-kyselyt.webp\" class=\"attachment-large size-large wp-image-35199\" alt=\"Enreach - SMS enquiries\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Enreach-SMS-kyselyt.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Enreach-SMS-kyselyt-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1876298754\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1876298754\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-7e8dd61 e-con-full e-flex e-con e-child\" data-id=\"7e8dd61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-565ecc3 e-flex e-con-boxed e-con e-child\" data-id=\"565ecc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-74899b2 e-con-full e-flex e-con e-child\" data-id=\"74899b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0f7fa0 elementor-widget elementor-widget-image\" data-id=\"f0f7fa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"180\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Moontalk.webp\" class=\"attachment-large size-large wp-image-35196\" alt=\"Moontalk\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Moontalk.webp 600w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Moontalk-300x90.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-766d39c elementor-widget elementor-widget-heading\" data-id=\"766d39c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">SMS queries for incoming calls to Moontalk<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2891acb elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2891acb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">A Moontalk customer needed a solution to combine feedback surveys with customer service calls. They wanted to send surveys for different types of calls, such as calls to customer service agents or voicemail, as well as return calls. Arena Interactive implemented a service for sending survey messages in the Moontalk communication solution, for different call types. <\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">SMS messages were introduced for Moontalk customers following incoming and outgoing calls to and from the customer service. A call entering the Moontalk system is routed either to an automated answering machine, which gives the customer options, or directly to a customer service agent. When the call is completed, an SMS message containing a link to the questionnaire is automatically sent. The integration of Moontalk&#8217;s SMS surveys provides the customer with a streamlined feedback channel to gather information on customer needs. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91385db e-con-full e-flex e-con e-child\" data-id=\"91385db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9fcf6a elementor-widget elementor-widget-image\" data-id=\"f9fcf6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Moontalk-SMS-kyselyt.webp\" class=\"attachment-large size-large wp-image-35200\" alt=\"Moontalk - SMS enquiries\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Moontalk-SMS-kyselyt.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Moontalk-SMS-kyselyt-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1876298755\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1876298755\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-3759c3e e-con-full e-flex e-con e-child\" data-id=\"3759c3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fc7cc7f e-flex e-con-boxed e-con e-child\" data-id=\"fc7cc7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3a9e0d0 e-con-full e-flex e-con e-child\" data-id=\"3a9e0d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7534848 elementor-widget elementor-widget-image\" data-id=\"7534848\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"180\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Raskone.webp\" class=\"attachment-large size-large wp-image-35197\" alt=\"Raskone\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Raskone.webp 600w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Raskone-300x90.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49ee65d elementor-widget elementor-widget-heading\" data-id=\"49ee65d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">NPS Survey to Improve Customer Understanding<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78293d5 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"78293d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Raskone needed a quick, simple and effective way to collect customer feedback. The NPS survey, sent via SMS messaging, was integrated into the Enreach customer system used by Raskone.<\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Customer reviews and testimonials are collected through an automated survey, which is easy for customers to answer when their service experience is fresh in their minds. The service provides daily NPS and message summaries.<\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Raskone receives valuable information on the success of services, and automated triggers alert you to low customer ratings. These feedbacks are automatically forwarded, so that the review can be acted upon immediately to improve the customer experience. Thanks to the SMS survey service, the number of customer feedbacks has increased, allowing Raskone to improve its services more efficiently.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61af2d9 e-con-full e-flex e-con e-child\" data-id=\"61af2d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9207cfa elementor-widget elementor-widget-image\" data-id=\"9207cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Raskone-NPS-kysely.webp\" class=\"attachment-large size-large wp-image-35201\" alt=\"Raskone - NPS query\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Raskone-NPS-kysely.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Raskone-NPS-kysely-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1876298756\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1876298756\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-b0e4919 e-con-full e-flex e-con e-child\" data-id=\"b0e4919\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3a201be e-flex e-con-boxed e-con e-child\" data-id=\"3a201be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3593bd9 e-con-full e-flex e-con e-child\" data-id=\"3593bd9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abf17ba elementor-widget elementor-widget-image\" data-id=\"abf17ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/AvainAsunnot_havu-1024x576.png\" class=\"attachment-large size-large wp-image-33101\" alt=\"Avain Asunnot\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/AvainAsunnot_havu-1024x576.png 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/AvainAsunnot_havu-300x169.png 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/AvainAsunnot_havu-768x432.png 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/AvainAsunnot_havu.png 1366w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5007824 elementor-widget elementor-widget-heading\" data-id=\"5007824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Measuring customer experience with SMS surveys integrated into the MS D365 platform<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77afae9 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"77afae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Avain Asunnot wants to ensure the best customer experience by actively measuring it after service events. The centralised customer service on the Microsoft D365 platform is integrated with SmartDialog&#8217;s SMS-based survey service and ready-to-use Microsoft service interfaces. <\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Customer satisfaction with customer service contacts is measured by extracting contacts from the Microsoft D365 platform and sending them an SMS survey message to provide NPS feedback. The results are aggregated in the company&#8217;s own reporting platform. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0af7662 e-con-full e-flex e-con e-child\" data-id=\"0af7662\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efeb892 elementor-widget elementor-widget-image\" data-id=\"efeb892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Avain-Asunnot-SMS-kyselyt.webp\" class=\"attachment-large size-large wp-image-35202\" alt=\"Key Apartments - SMS surveys\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Avain-Asunnot-SMS-kyselyt.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Avain-Asunnot-SMS-kyselyt-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1876298757\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1876298757\" data-tab-index=\"7\" style=\"--n-tabs-title-order: 7;\" class=\" elementor-element elementor-element-d536106 e-con-full e-flex e-con e-child\" data-id=\"d536106\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-79eba43 e-flex e-con-boxed e-con e-child\" data-id=\"79eba43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-410b12d e-con-full e-flex e-con e-child\" data-id=\"410b12d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9686595 elementor-widget elementor-widget-image\" data-id=\"9686595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"232\" height=\"111\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/luona_logo_111.png\" class=\"attachment-large size-large wp-image-33166\" alt=\"Luona logo\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-403b71d elementor-widget elementor-widget-heading\" data-id=\"403b71d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Measuring customer experience through SMS surveys integrated into the Enreach interface<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e763347 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e763347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Luona is a provider of social and healthcare services and a partner to wellbeing services counties and social and healthcare sector operators. Luona tailors services to genuine needs and aims to create impactful wellbeing in society. <\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">To ensure the level of service, Luona&#8217;s services measure the NPS rating index using Arena Interactive&#8217;s survey services. Choosing a service provider was easy because Luona&#8217;s partner Enreach had the Arena Interactive messaging interface for NPS surveys up and running. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d29589 e-con-full e-flex e-con e-child\" data-id=\"9d29589\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4117c49 elementor-widget elementor-widget-image\" data-id=\"4117c49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Luona-NPS-kyselyt.webp\" class=\"attachment-large size-large wp-image-35203\" alt=\"Luona - NPS surveys\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Luona-NPS-kyselyt.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/Luona-NPS-kyselyt-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9554bd3 e-flex e-con-boxed e-con e-parent\" data-id=\"9554bd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-de9608d e-con-full e-flex e-con e-child\" data-id=\"de9608d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1390179 elementor-widget elementor-widget-image\" data-id=\"1390179\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"223\" height=\"230\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Eini_Ojanpera-e1766994456858.png\" class=\"attachment-large size-large wp-image-32475\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d43e94b elementor-widget elementor-widget-text-editor\" data-id=\"d43e94b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Would you like to hear more about our services?<\/h3><p><span style=\"color: #000000;\">Contact our sales team and request a free demonstration:<\/span><\/p><p><span style=\"color: #254a8e;\"><a style=\"color: #254a8e;\" href=\"tel:0505963961\">050 596 3961<\/a><\/span> <span style=\"color: #000000;\"><span style=\"color: #254a8e;\">\/<\/span> <span style=\"color: #254a8e;\">Eini Ojanper\u00e4<\/span><\/span><\/p><p><span style=\"color: #254a8e;\"><a style=\"color: #254a8e;\" href=\"mailto:sales@arenainteractive.fi\">sales@arenainteractive.fi<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ee988d e-con-full e-flex e-con e-parent\" data-id=\"2ee988d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e15a7c0 elementor-widget elementor-widget-html\" data-id=\"e15a7c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div id=\"gw-inpage-chat-ai\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49c04cb e-con-full e-flex e-con e-parent\" data-id=\"49c04cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-debd393 e-con-full e-flex e-con e-child\" data-id=\"debd393\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed56a2d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ed56a2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">NPS survey and feedback survey - see more detailed features and API documents<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de758c9 e-grid e-con-boxed e-con e-child\" data-id=\"de758c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34483b8 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"34483b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/documentation\/messaging-services-features\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Features<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2e4dd3 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"e2e4dd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/pricing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pricing<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd6a45 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"4bd6a45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/documentation\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Documentation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f633d2 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"9f633d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/openapi.arena.fi\/survey-service\/openapi\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">API Interfaces<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-461f212 e-flex e-con-boxed e-con e-parent\" data-id=\"461f212\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63bac94 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"63bac94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Combine the NPS survey and feedback survey with our other SmartDialog services<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d807456 e-grid e-con-full e-con e-child\" data-id=\"d807456\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fd819b elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"9fd819b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"649\" height=\"598\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347.png\" class=\"attachment-full size-full wp-image-32477\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347.png 649w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347-300x276.png 300w\" sizes=\"(max-width: 649px) 100vw, 649px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/\">SmartDialog<\/a><\/h3><p class=\"elementor-image-box-description\">SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3e581c elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"b3e581c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/sending-codes\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Koodien-lahetys.webp\" class=\"attachment-full size-full wp-image-34348\" alt=\"Code Delivery\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Koodien-lahetys.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Koodien-lahetys-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/sending-codes\/\">Code Delivery<\/a><\/h3><p class=\"elementor-image-box-description\">Send access codes via SMS, RCS, and WhatsApp messages or automate code distribution to systems via API.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbc0db8 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"bbc0db8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/integrations\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1533\" height=\"960\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Integraatiot-e1764666677516.jpg\" class=\"attachment-full size-full wp-image-32757\" alt=\"API rajapinnat\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Integraatiot-e1764666677516.jpg 1533w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Integraatiot-e1764666677516-300x188.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Integraatiot-e1764666677516-1024x641.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Integraatiot-e1764666677516-768x481.jpg 768w\" sizes=\"(max-width: 1533px) 100vw, 1533px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/integrations\/\">Integrations<\/a><\/h3><p class=\"elementor-image-box-description\">Connect one-way messages to cloud services and send text messages and WhatsApp messages directly from cloud software.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ddddcc e-flex e-con-boxed e-con e-parent\" data-id=\"2ddddcc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42d8383 elementor-widget elementor-widget-heading\" data-id=\"42d8383\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Test SmartDialog and Purchase<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d4318f e-grid e-con-full e-con e-child\" data-id=\"9d4318f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"eael-wrapper-link-55a752c --eael-wrapper-link-tag\" href=\"https:\/\/account.smartdialog.ai\/freetrial?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-55a752c\" class=\"elementor-element elementor-element-55a752c e-con-full e-flex e-con e-child\" data-id=\"55a752c\" data-element_type=\"container\" data-e-type=\"container\" window=\"\">\n\t\t<div class=\"elementor-element elementor-element-cd90d08 e-con-full e-flex e-con e-child\" data-id=\"cd90d08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fa9993 elementor-widget elementor-widget-image\" data-id=\"0fa9993\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Free-Trial-logo.png\" class=\"attachment-full size-full wp-image-32480\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Free-Trial-logo.png 200w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Free-Trial-logo-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbad65d e-con-full e-flex e-con e-child\" data-id=\"fbad65d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ddd6fc elementor-widget elementor-widget-image-box\" data-id=\"7ddd6fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Try SmartDialog here free of charge!<\/h3><p class=\"elementor-image-box-description\">Test message sending without commitments.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"eael-wrapper-link-560d5fc --eael-wrapper-link-tag\" href=\"https:\/\/get.smartdialog.ai\/?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><a data-eael-wrapper-link=\"eael-wrapper-link-560d5fc\" class=\"elementor-element elementor-element-560d5fc e-con-full e-flex e-con e-child\" data-id=\"560d5fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f3f613d e-con-full e-flex e-con e-child\" data-id=\"f3f613d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb022d6 elementor-widget elementor-widget-image\" data-id=\"cb022d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"649\" height=\"598\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347-1.png\" class=\"attachment-full size-full wp-image-32481\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347-1.png 649w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347-1-300x276.png 300w\" sizes=\"(max-width: 649px) 100vw, 649px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f3c1da e-con-full e-flex e-con e-child\" data-id=\"6f3c1da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2051854 elementor-widget elementor-widget-image-box\" data-id=\"2051854\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Register here as a SmartDialog user!<\/h3><p class=\"elementor-image-box-description\"> Purchase SmartDialog messaging services.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7955c1 e-flex e-con-boxed e-con e-parent\" data-id=\"d7955c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b81b73d elementor-widget elementor-widget-heading\" data-id=\"b81b73d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions NPS survey and feedback survey on the service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb6ec92 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-toggle\" data-id=\"bb6ec92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1961\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1961\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is NPS?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1961\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1961\"><p>NPS (Net Promoter Score) is a measure of customer satisfaction that measures how likely a customer is to recommend a company or service to others.<\/p>\n<p>In SmartDialog, NPS surveys are part of a broader survey service that can easily collect customer feedback via SMS messages, email or online forms.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1962\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1962\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How does the NPS survey measure customer satisfaction?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1962\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1962\"><p>The NPS survey works by sending a short survey message to the customer, which is quick and easy to answer &#8211; for example, directly by message or via a form.<\/p>\n<p>In SmartDialog, the process works like this: a questionnaire is sent to the customer via SMS or email, the customer replies to the message or form, the answers are automatically collected in the system, the results are monitored in real time in reports.<\/p>\n<p>The questionnaire can also be automated, for example by sending it immediately after a customer service transaction. This gives the company up-to-date information on the customer experience and allows it to react quickly to feedback. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1963\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1963\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I integrate the NPS survey into my online shop?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1963\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1963\"><p>The NPS survey can be integrated into your online store using SmartDialog&#8217;s API interfaces and pre-built integrations.<\/p>\n<p>In practice, this means that: the e-commerce system automatically triggers the survey (e.g. after a purchase transaction), customer data is retrieved from the system via API, the survey is sent to the customer in the selected channel, the responses are returned directly to the system for reporting.<\/p>\n<p>In addition, integrations can be made with CRM and customer service systems, for example, making NPS surveys part of the entire customer journey and automation.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is NPS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>NPS (Net Promoter Score) is a measure of customer satisfaction that measures how likely a customer is to recommend a company or service to others.<\\\/p>\\n<p>In SmartDialog, NPS surveys are part of a broader survey service that can easily collect customer feedback via SMS messages, email or online forms.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How does the NPS survey measure customer satisfaction?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The NPS survey works by sending a short survey message to the customer, which is quick and easy to answer &#8211; for example, directly by message or via a form.<\\\/p>\\n<p>In SmartDialog, the process works like this: a questionnaire is sent to the customer via SMS or email, the customer replies to the message or form, the answers are automatically collected in the system, the results are monitored in real time in reports.<\\\/p>\\n<p>The questionnaire can also be automated, for example by sending it immediately after a customer service transaction. This gives the company up-to-date information on the customer experience and allows it to react quickly to feedback. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I integrate the NPS survey into my online shop?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The NPS survey can be integrated into your online store using SmartDialog&#8217;s API interfaces and pre-built integrations.<\\\/p>\\n<p>In practice, this means that: the e-commerce system automatically triggers the survey (e.g. after a purchase transaction), customer data is retrieved from the system via API, the survey is sent to the customer in the selected channel, the responses are returned directly to the system for reporting.<\\\/p>\\n<p>In addition, integrations can be made with CRM and customer service systems, for example, making NPS surveys part of the entire customer journey and automation.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30897d4 e-flex e-con-boxed e-con e-parent\" data-id=\"30897d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6415d59 elementor-widget elementor-widget-heading\" data-id=\"6415d59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Read more about the NPS survey and the feedback survey:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4ad734 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"d4ad734\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:40,&quot;sizes&quot;:[]},&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32939 post type-post status-publish format-standard has-post-thumbnail hentry category-news-2\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.arenainteractive.fi\/en\/automated-sms-surveys-for-enreach-call-systems-enreach\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/Arena-Interactive-Enreach-600x400-1.jpg\" class=\"attachment-full size-full wp-image-32667\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/Arena-Interactive-Enreach-600x400-1.jpg 600w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/Arena-Interactive-Enreach-600x400-1-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.arenainteractive.fi\/en\/automated-sms-surveys-for-enreach-call-systems-enreach\/\">\n\t\t\t\tAutomated SMS Surveys for Enreach Call Systems &#8211; Enreach\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.arenainteractive.fi\/en\/automated-sms-surveys-for-enreach-call-systems-enreach\/\" aria-label=\"Read more about Automated SMS Surveys for Enreach Call Systems &#8211; Enreach\" tabindex=\"-1\">\n\t\t\tRead More \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32935 post type-post status-publish format-standard has-post-thumbnail hentry category-news-2\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.arenainteractive.fi\/en\/customer-satisfaction-via-sms-and-email-messages-barona\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/Asiakastyytyvaisyys-SMS-ja-Email-viesteilla-600x400-1.png\" class=\"attachment-full size-full wp-image-32669\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/Asiakastyytyvaisyys-SMS-ja-Email-viesteilla-600x400-1.png 600w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/Asiakastyytyvaisyys-SMS-ja-Email-viesteilla-600x400-1-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.arenainteractive.fi\/en\/customer-satisfaction-via-sms-and-email-messages-barona\/\">\n\t\t\t\tCustomer satisfaction survey via SMS and Email &#8211; Barona\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.arenainteractive.fi\/en\/customer-satisfaction-via-sms-and-email-messages-barona\/\" aria-label=\"Read more about Customer satisfaction survey via SMS and Email &#8211; Barona\" tabindex=\"-1\">\n\t\t\tRead More \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32931 post type-post status-publish format-standard has-post-thumbnail hentry category-news-2\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.arenainteractive.fi\/en\/nps-survey-and-customer-feedback-survey-rainmaker-x-ksml-2\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/NPS-kysely-KSML-x-Rainmaker-600x400-1.jpg\" class=\"attachment-full size-full wp-image-32670\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/NPS-kysely-KSML-x-Rainmaker-600x400-1.jpg 600w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/NPS-kysely-KSML-x-Rainmaker-600x400-1-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.arenainteractive.fi\/en\/nps-survey-and-customer-feedback-survey-rainmaker-x-ksml-2\/\">\n\t\t\t\tNPS Survey and Customer Feedback Survey &#8211; Rainmaker X KSML\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.arenainteractive.fi\/en\/nps-survey-and-customer-feedback-survey-rainmaker-x-ksml-2\/\" aria-label=\"Read more about NPS Survey and Customer Feedback Survey &#8211; Rainmaker X KSML\" tabindex=\"-1\">\n\t\t\tRead More \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>NPS survey and feedback survey NPS survey and feedback survey &#8211; automate surveys with SMS and email messages via API interface With SmartDialog&#8217;s survey service<\/p>\n","protected":false},"author":1,"featured_media":32755,"parent":32972,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32754","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/comments?post=32754"}],"version-history":[{"count":6,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32754\/revisions"}],"predecessor-version":[{"id":35204,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32754\/revisions\/35204"}],"up":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32972"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/media\/32755"}],"wp:attachment":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/media?parent=32754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}