{"id":32555,"date":"2026-02-04T11:45:43","date_gmt":"2026-02-04T11:45:43","guid":{"rendered":"https:\/\/arenaint.frault5.hostarmada.net\/genesys\/"},"modified":"2026-04-10T11:08:34","modified_gmt":"2026-04-10T11:08:34","slug":"genesys","status":"publish","type":"page","link":"https:\/\/www.arenainteractive.fi\/en\/integrations\/genesys\/","title":{"rendered":"Genesys"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32555\" class=\"elementor elementor-32555 elementor-459\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04d39f8 e-flex e-con-boxed e-con e-parent\" data-id=\"04d39f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbb760c elementor-widget elementor-widget-heading\" data-id=\"bbb760c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Genesys SMS API integration<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b49305a e-flex e-con-boxed e-con e-parent\" data-id=\"b49305a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9d94297 e-con-full e-flex e-con e-child\" data-id=\"9d94297\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-880ca63 elementor-widget elementor-widget-heading\" data-id=\"880ca63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Genesys SMS API integration - integrate messaging services with Genesys Cloud<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01b82fb elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"01b82fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The SmartDialog platform features direct integrations for implementing messaging and intelligent survey services as part of your <strong><a href=\"https:\/\/www.genesys.com\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud contact center system<\/a><\/strong>. You can acquire SmartDialog messaging service integrations for Genesys Cloud from Arena Interactive. <\/p><p>With SmartDialog and <strong><a href=\"https:\/\/www.genesys.com\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud integrations<\/a><\/strong>, you can connect SMS survey services to inbound and outbound contact center systems. You can attach <strong>automated surveys to calls, delivered via SMS or survey forms<\/strong>. Form-based surveys can be personalized and targeted to specific service interactions.  <\/p><p>SmartDialog integrates with the Genesys Cloud Conversation API, from which call data is retrieved at specific intervals. <a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-channels\/sms\/\">SMS messages<\/a> are automatically sent from SmartDialog based on pre-defined rules. You can view the integration&#8217;s message traffic from the SmartDialog web interface, where you can see statistics and message reports. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4da3125 e-con-full e-flex e-con e-child\" data-id=\"4da3125\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26eff11 e-flex e-con-boxed e-con e-parent\" data-id=\"26eff11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fab60d3 elementor-widget elementor-widget-image\" data-id=\"fab60d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"476\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110.jpg\" class=\"attachment-full size-full wp-image-32468\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-300x74.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-1024x254.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-768x190.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/1-suuntainen-viestipalvelu-e1742392174110-1536x381.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-06eedfe e-flex e-con-boxed e-con e-parent\" data-id=\"06eedfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-20b2615 e-grid e-con-full e-con e-child\" data-id=\"20b2615\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16ab480 elementor-widget elementor-widget-image-box\" data-id=\"16ab480\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Genesys Integrations<\/h3><p class=\"elementor-image-box-description\">Survey service integration with Genesys Cloud API interfaces\n<br><br>Operator connections, short codes, long-code numbers, alphanumeric senders<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b69a668 elementor-widget elementor-widget-image-box\" data-id=\"b69a668\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Survey Message Delivery<\/h3><p class=\"elementor-image-box-description\">Survey messages after calls based on retrieved call data\n<br><br>Sending survey messages from different call types, such as inbound and callback calls and voice bots<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d8c781 elementor-widget elementor-widget-image-box\" data-id=\"8d8c781\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Survey Services<\/h3><p class=\"elementor-image-box-description\">Individual and chained SMS survey messages and form-based surveys\n<br><br>Delivery times, personalization, message templates, routing, links to web forms, response messages<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3670a elementor-widget elementor-widget-image-box\" data-id=\"1d3670a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Survey Service Reports<\/h3><p class=\"elementor-image-box-description\">Reports compiled according to company-defined settings<br><br>Response summaries in JSON and CSV, delivery via HTTPS, SFTP, and email<br><br>Real-time monitoring and statistics in the user interface<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d98270 e-flex e-con-boxed e-con e-parent\" data-id=\"1d98270\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b47045b elementor-widget elementor-widget-heading\" data-id=\"b47045b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits of Genesys integration\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af2a281 e-grid e-con-full e-con e-child\" data-id=\"af2a281\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d584a58 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"d584a58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"2048\" height=\"1126\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1.jpg\" class=\"attachment-full size-full wp-image-32469\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1.jpg 2048w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-300x165.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-1024x563.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-768x422.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_2418445605-2048x1126-1-1536x845.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Seamless Customer Communication<\/h3><p class=\"elementor-image-box-description\">Integrate SmartDialog SMS messaging services with Genesys system contacts.\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb39fd9 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"fb39fd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/customer-satisfaction2-scaled-1.jpg\" class=\"attachment-full size-full wp-image-32471\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/customer-satisfaction2-scaled-1.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/customer-satisfaction2-scaled-1-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/customer-satisfaction2-scaled-1-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/customer-satisfaction2-scaled-1-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/customer-satisfaction2-scaled-1-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Enhanced Customer Experience<\/h3><p class=\"elementor-image-box-description\">Contact your customers, ask for their feedback on your operations, and receive timely input.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9072d8 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e9072d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2.jpg\" class=\"attachment-full size-full wp-image-32510\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/GDPR-Strong-data-security-multilevel-data-encryption_2-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Understanding Customer Needs<\/h3><p class=\"elementor-image-box-description\">Deepen your understanding of your customers by connecting SmartDialog communication channels to customer service.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed24320 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"ed24320\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi.jpg\" class=\"attachment-full size-full wp-image-32472\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/shutterstock_1908863248-helppo-lunastus_uusi-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Delivery Reliability and Dependability<\/h3><p class=\"elementor-image-box-description\">Messages are delivered quickly and delivery confirmation is received.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ef8c9 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e1ef8c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi.jpg\" class=\"attachment-full size-full wp-image-32473\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testiuusi-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Comprehensive Reporting Capabilities<\/h3><p class=\"elementor-image-box-description\">Message traffic and delivery receipt monitoring with detailed message log statistics.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c199b5 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"8c199b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa.jpg\" class=\"attachment-full size-full wp-image-32474\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-300x169.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-1024x576.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-768x432.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/testi3asa-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">24\/7 monitoring and customer support<\/h3><p class=\"elementor-image-box-description\">We monitor our services and their delivery reliability 24\/7.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8498b6 e-flex e-con-boxed e-con e-parent\" data-id=\"d8498b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3e2116 elementor-widget elementor-widget-heading\" data-id=\"f3e2116\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Use Cases and References<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7edd6 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2b7edd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Integrate SmartDialog SMS messaging services through <a href=\"https:\/\/www.genesys.com\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud API<\/a> into your company&#8217;s customer communication, query generation and customer service processes. Get access to valuable data in the form of clear graphs and reports. The goal is better customer understanding and a successful customer experience.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee0937 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"3ee0937\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal_tablet&quot;:&quot;start&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"65931575\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-659315751\" data-tab-title-id=\"e-n-tab-title-659315751\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-659315751\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tKSML x Rainmaker\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-659315751\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-659315751\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-708db6b e-con-full e-flex e-con e-child\" data-id=\"708db6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-509abe3 e-flex e-con-boxed e-con e-child\" data-id=\"509abe3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-11e9c6e e-con-full e-flex e-con e-child\" data-id=\"11e9c6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40460b0 elementor-widget elementor-widget-image\" data-id=\"40460b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"411\" height=\"95\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/5c852a22f553be2304ecedf60af987e3.png\" class=\"attachment-large size-large wp-image-33133\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/5c852a22f553be2304ecedf60af987e3.png 411w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/5c852a22f553be2304ecedf60af987e3-300x69.png 300w\" sizes=\"(max-width: 411px) 100vw, 411px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7570b6 elementor-widget elementor-widget-heading\" data-id=\"f7570b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Ensuring Customer Service Quality with SMS Survey Forms<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb2759b elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget-tablet_extra__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"eb2759b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer service for the Keskisuomalainen Group is centrally managed by Rainmaker Oy. Keskisuomalainen and Rainmaker wanted to ensure that customer service quality and customer satisfaction levels remain high. <\/p><p>Arena Interactive implemented SMS survey services for Rainmaker, integrated with Genesys system interfaces. After a call, customers receive a survey form via text message. Surveys are sent automatically with desired restrictions.  <\/p><p>Responses are compiled in real time into reports in the customer&#8217;s preferred format, where visual graphs display NPS scores and other desired statistics. Results from different time periods are easy to compare, ensuring that customer satisfaction remains at the targeted high level. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0953e8 e-con-full e-flex e-con e-child\" data-id=\"b0953e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a72f6fc elementor-widget elementor-widget-image\" data-id=\"a72f6fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"338\" height=\"406\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/3e0aecd6eeed6ef31f8f39069d728f19.png\" class=\"attachment-large size-large wp-image-33132\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/3e0aecd6eeed6ef31f8f39069d728f19.png 338w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/3e0aecd6eeed6ef31f8f39069d728f19-250x300.png 250w\" sizes=\"(max-width: 338px) 100vw, 338px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6d57fe e-flex e-con-boxed e-con e-parent\" data-id=\"a6d57fe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ad573fc e-con-full e-flex e-con e-child\" data-id=\"ad573fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691515a elementor-widget elementor-widget-image\" data-id=\"691515a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"223\" height=\"230\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/01\/Eini_Ojanpera-e1766994456858.png\" class=\"attachment-large size-large wp-image-32475\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9920a8 elementor-widget elementor-widget-text-editor\" data-id=\"f9920a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Would you like to hear more about our services?<\/h3><p><span style=\"color: #000000;\">Contact our sales team and request a free demonstration:<\/span><\/p><p><span style=\"color: #254a8e;\"><a style=\"color: #254a8e;\" href=\"tel:0505963961\">050 596 3961<\/a><\/span> <span style=\"color: #000000;\"><span style=\"color: #254a8e;\">\/<\/span> <span style=\"color: #254a8e;\">Eini Ojanper\u00e4<\/span><\/span><\/p><p><span style=\"color: #254a8e;\"><a style=\"color: #254a8e;\" href=\"mailto:sales@arenainteractive.fi\">sales@arenainteractive.fi<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df8587c e-con-full e-flex e-con e-parent\" data-id=\"df8587c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1dd2b1e e-con-full e-flex e-con e-child\" data-id=\"1dd2b1e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8a90b3 elementor-widget elementor-widget-heading\" data-id=\"e8a90b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Genesys Integration \u2013 Explore Features and API Documentation\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f02145d e-grid e-con-boxed e-con e-child\" data-id=\"f02145d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18087b1 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"18087b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/documentation\/integrations-features\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Features<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09890bb elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"09890bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/pricing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pricing<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec02922 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"ec02922\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.arenainteractive.fi\/en\/documentation\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Documentation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9179dba elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"9179dba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/openapi.arena.fi\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">API Interfaces<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba8cbc0 e-flex e-con-boxed e-con e-parent\" data-id=\"ba8cbc0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da561f7 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"da561f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">In addition to Genesys integration, explore other SmartDialog services\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22fe840 e-grid e-con-full e-con e-child\" data-id=\"22fe840\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2d6111 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"c2d6111\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"649\" height=\"598\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347.png\" class=\"attachment-full size-full wp-image-32477\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347.png 649w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347-300x276.png 300w\" sizes=\"(max-width: 649px) 100vw, 649px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/\">SmartDialog<\/a><\/h3><p class=\"elementor-image-box-description\">SmartDialog also includes other messaging services. You can manage services with an easy-to-use interface. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6a2165 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"f6a2165\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/nps-and-feedback-surveys\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Puhelinkuvia-3.webp\" class=\"attachment-full size-full wp-image-34346\" alt=\"Customer Surveys\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Puhelinkuvia-3.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/03\/Puhelinkuvia-3-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/nps-and-feedback-surveys\/\">Customer Surveys<\/a><\/h3><p class=\"elementor-image-box-description\">Conduct NPS and opinion surveys with SmartDialog's Survey Service. Send surveys and receive feedback via SMS messages. \n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e69734e elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e69734e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/two-way-messaging-service\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"600\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/2-suuntainen-viestinta.webp\" class=\"attachment-full size-full wp-image-34373\" alt=\"2-way communication\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/2-suuntainen-viestinta.webp 650w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/04\/2-suuntainen-viestinta-300x277.webp 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/two-way-messaging-service\/\">Two-Way Messages<\/a><\/h3><p class=\"elementor-image-box-description\">If you want to receive messages from customers in addition to sending messages, explore SmartDialog's two-way messaging.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8373a98 e-flex e-con-boxed e-con e-parent\" data-id=\"8373a98\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5519ff7 elementor-widget elementor-widget-heading\" data-id=\"5519ff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Genesys Integration Implementation\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da21b40 elementor-widget elementor-widget-image\" data-id=\"da21b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"173\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Tallink-e1740731303724-1024x221-3.png\" class=\"attachment-large size-large wp-image-32479\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Tallink-e1740731303724-1024x221-3.png 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Tallink-e1740731303724-1024x221-3-300x65.png 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Tallink-e1740731303724-1024x221-3-768x166.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f595e89 e-grid e-con-full e-con e-child\" data-id=\"f595e89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"eael-wrapper-link-af95d43 --eael-wrapper-link-tag\" href=\"https:\/\/account.smartdialog.ai\/freetrial?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-af95d43\" class=\"elementor-element elementor-element-af95d43 e-con-full e-flex e-con e-child\" data-id=\"af95d43\" data-element_type=\"container\" data-e-type=\"container\" window=\"\">\n\t\t\t\t<div class=\"elementor-element elementor-element-887677a elementor-widget elementor-widget-image-box\" data-id=\"887677a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">SmartDialog License<\/h3><p class=\"elementor-image-box-description\">The integration requires a SmartDialog license and survey service through which survey messages can be sent.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"eael-wrapper-link-02c86dc --eael-wrapper-link-tag\" href=\"https:\/\/account.smartdialog.ai\/freetrial?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-02c86dc\" class=\"elementor-element elementor-element-02c86dc e-con-full e-flex e-con e-child\" data-id=\"02c86dc\" data-element_type=\"container\" data-e-type=\"container\" window=\"\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3df0a46 elementor-widget elementor-widget-image-box\" data-id=\"3df0a46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Numbers and Connections<\/h3><p class=\"elementor-image-box-description\">Acquisition of SMS numbers potentially required for the integration and connection management is handled on a turnkey basis through us.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"eael-wrapper-link-b353db0 --eael-wrapper-link-tag\" href=\"https:\/\/account.smartdialog.ai\/freetrial?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-b353db0\" class=\"elementor-element elementor-element-b353db0 e-con-full e-flex e-con e-child\" data-id=\"b353db0\" data-element_type=\"container\" data-e-type=\"container\" window=\"\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50ad567 elementor-widget elementor-widget-image-box\" data-id=\"50ad567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Genesys System<\/h3><p class=\"elementor-image-box-description\">SmartDialog messaging services Genesys integration is connected to the company's contact center system, making messaging ready for use.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66e2caa e-flex e-con-boxed e-con e-parent\" data-id=\"66e2caa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28bf987 elementor-widget elementor-widget-heading\" data-id=\"28bf987\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Test SmartDialog and Purchase<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1d7906 e-grid e-con-full e-con e-child\" data-id=\"d1d7906\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"eael-wrapper-link-f8c6d89 --eael-wrapper-link-tag\" href=\"https:\/\/account.smartdialog.ai\/freetrial?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-f8c6d89\" class=\"elementor-element elementor-element-f8c6d89 e-con-full e-flex e-con e-child\" data-id=\"f8c6d89\" data-element_type=\"container\" data-e-type=\"container\" window=\"\">\n\t\t<div class=\"elementor-element elementor-element-35d8f7a e-con-full e-flex e-con e-child\" data-id=\"35d8f7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d214bc8 elementor-widget elementor-widget-image\" data-id=\"d214bc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Free-Trial-logo.png\" class=\"attachment-full size-full wp-image-32480\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Free-Trial-logo.png 200w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Free-Trial-logo-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63bd798 e-con-full e-flex e-con e-child\" data-id=\"63bd798\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5f67e4 elementor-widget elementor-widget-image-box\" data-id=\"b5f67e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Try SmartDialog here free of charge!<\/h3><p class=\"elementor-image-box-description\">Test message sending without commitments.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"eael-wrapper-link-40e811e --eael-wrapper-link-tag\" href=\"https:\/\/get.smartdialog.ai\/?_gl=1*9wsvq7*_gcl_au*MTU5NTE2MTU3MC4xNzY5MDcwMTc1*_ga*ODgxMTIzNzQxLjE3NjkwNzAxNzU.*_ga_31T4VY595G*czE3NzAxMTk2MDIkbzE2JGcxJHQxNzcwMTIzMDIyJGo2MCRsMCRoMA..\" target=\"_blank\" rel=\"noopener\"><\/a><a data-eael-wrapper-link=\"eael-wrapper-link-40e811e\" class=\"elementor-element elementor-element-40e811e e-con-full e-flex e-con e-child\" data-id=\"40e811e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-335e92a e-con-full e-flex e-con e-child\" data-id=\"335e92a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2de675 elementor-widget elementor-widget-image\" data-id=\"c2de675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"649\" height=\"598\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347-1.png\" class=\"attachment-full size-full wp-image-32481\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347-1.png 649w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Nimeton-malli-5-1-e1742453788347-1-300x276.png 300w\" sizes=\"(max-width: 649px) 100vw, 649px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cb95fd e-con-full e-flex e-con e-child\" data-id=\"7cb95fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c17628 elementor-widget elementor-widget-image-box\" data-id=\"6c17628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Register here as a SmartDialog user!<\/h3><p class=\"elementor-image-box-description\">Purchase SmartDialog messaging services.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4003cbc e-flex e-con-boxed e-con e-parent\" data-id=\"4003cbc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-010708a elementor-widget elementor-widget-heading\" data-id=\"010708a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions about Genesys SMS API integration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aed3cc1 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-toggle\" data-id=\"aed3cc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1831\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1831\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What does Genesys SMS API integration mean?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1831\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1831\"><p>The Genesys integration connects SmartDialog SMS messaging services directly to the <strong>Genesys Cloud<\/strong> customer service system. The integration allows you to integrate SMS-based queries and communications into your inbound and outbound call center processes. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1832\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1832\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How does Genesys integration work in practice?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1832\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1832\"><p>SmartDialog integrates with <strong>the Genesys Cloud Conversation API<\/strong>, where call and contact information is automatically retrieved. SmartDialog sends SMS query messages according to defined rules, and message traffic and reports can be monitored from the SmartDialog interface. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1833\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1833\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is needed for deployment?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1833\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1833\"><p>The deployment requires a SmartDialog license and SMS polling service, as well as the Genesys Cloud system to which the integration will be connected. Arena Interactive will manage the necessary numbers and operator connections. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What does Genesys SMS API integration mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Genesys integration connects SmartDialog SMS messaging services directly to the <strong>Genesys Cloud<\\\/strong> customer service system. The integration allows you to integrate SMS-based queries and communications into your inbound and outbound call center processes. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How does Genesys integration work in practice?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>SmartDialog integrates with <strong>the Genesys Cloud Conversation API<\\\/strong>, where call and contact information is automatically retrieved. 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Arena Interactive will manage the necessary numbers and operator connections. <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-802882d e-flex e-con-boxed e-con e-parent\" data-id=\"802882d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7e5133 elementor-widget elementor-widget-heading\" data-id=\"b7e5133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Read more about the possibilities of Genesys integration:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a240334 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"a240334\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:40,&quot;sizes&quot;:[]},&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32931 post type-post status-publish format-standard has-post-thumbnail hentry category-news-2\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.arenainteractive.fi\/en\/nps-survey-and-customer-feedback-survey-rainmaker-x-ksml-2\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/NPS-kysely-KSML-x-Rainmaker-600x400-1.jpg\" class=\"attachment-full size-full wp-image-32670\" alt=\"\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/NPS-kysely-KSML-x-Rainmaker-600x400-1.jpg 600w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2024\/05\/NPS-kysely-KSML-x-Rainmaker-600x400-1-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.arenainteractive.fi\/en\/nps-survey-and-customer-feedback-survey-rainmaker-x-ksml-2\/\">\n\t\t\t\tNPS Survey and Customer Feedback Survey &#8211; Rainmaker X KSML\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.arenainteractive.fi\/en\/nps-survey-and-customer-feedback-survey-rainmaker-x-ksml-2\/\" aria-label=\"Read more about NPS Survey and Customer Feedback Survey &#8211; Rainmaker X KSML\" tabindex=\"-1\">\n\t\t\tRead More \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32815 page type-page status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/two-way-messaging-service\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"968\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/2-waykuva-1.jpg\" class=\"attachment-full size-full wp-image-32567\" alt=\"Two-Way Messaging Service\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/2-waykuva-1.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/2-waykuva-1-300x151.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/2-waykuva-1-1024x516.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/2-waykuva-1-768x387.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/2-waykuva-1-1536x774.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/two-way-messaging-service\/\">\n\t\t\t\t2-way SMS, RCS and WhatsApp Gateway\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/two-way-messaging-service\/\" aria-label=\"Read more about 2-way SMS, RCS and WhatsApp Gateway\" tabindex=\"-1\">\n\t\t\tRead More \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32754 page type-page status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/nps-and-feedback-surveys\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"544\" src=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Mautic_header-1.jpg\" class=\"attachment-full size-full wp-image-32755\" alt=\"NPS and Feedback Surveys\" srcset=\"https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Mautic_header-1.jpg 1920w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Mautic_header-1-300x85.jpg 300w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Mautic_header-1-1024x290.jpg 1024w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Mautic_header-1-768x218.jpg 768w, https:\/\/www.arenainteractive.fi\/wp-content\/uploads\/2026\/02\/Mautic_header-1-1536x435.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/nps-and-feedback-surveys\/\">\n\t\t\t\tNPS survey and feedback survey\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.arenainteractive.fi\/en\/messaging-services\/nps-and-feedback-surveys\/\" aria-label=\"Read more about NPS survey and feedback survey\" tabindex=\"-1\">\n\t\t\tRead More \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Genesys SMS API integration Genesys SMS API integration &#8211; integrate messaging services with Genesys Cloud The SmartDialog platform features direct integrations for implementing messaging and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":32981,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32555","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/comments?post=32555"}],"version-history":[{"count":3,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32555\/revisions"}],"predecessor-version":[{"id":35041,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32555\/revisions\/35041"}],"up":[{"embeddable":true,"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/pages\/32981"}],"wp:attachment":[{"href":"https:\/\/www.arenainteractive.fi\/en\/wp-json\/wp\/v2\/media?parent=32555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}