SMARTDIALOG SERVICE PLATFORM
1. How many services can I choose? Choose as many services as you need. The services are 1-way messaging service, 2-way messaging service, Sending messages, Dialog conversations, Sending Codes, NPS and opinion surveys, SMS and Mobile billing and SMS verification.
2. Which service is the best for me as I only want to send messages? 1-way messaging service or Sending messages service. API description can be found at https://openapi.arena.fi. You will also have access to the web interface to manage services and view statistics.
3. Which service is the best for me as I also want replies to messages I send? 2-way messaging service. API description can be found at https://openapi.arena.fi. Define which keywords (eg. ANSWER) and number you want to use to receive messages, (the shortnumber in the format 13XXX or the longcode number in the format +358451234567). You will also have access to the web interface to manage the service and view statistics.
4. Which SmartDialog service do I choose when I want to send and receive messages and also have chat-style conversations with my clients? To do this, you need a 2-way messaging service or a Dialog service, depending on your needs. You can have conversations using the 2-way messaging API or manually using the Dialog Service in the web management interface. With the Dialog service, you can also manage multiple recipient groups and send one-way messages.
5. How is the GDPR setting taken into account? SmartDialog is fully GDPR compliant. The service and messages are managed in the EU/ETA area. The agreements include a statement of the personal data stored in SmartDialog, and the security measures related to their processing.
SMS
1. Can I integrate SMS into my own systems? Yes, with our modern APIs. Our openapi portal for developers makes it easy to implement SMS API gateways.
2. How reliable is the message delivery? Messages are sent with the highest possible percentage. However, sometimes some of the messages are not received, and the reason may be that the receiving telephone is closed, outside the coverage area or the subscription has been terminated. From our web management tool, you can see detailed statistics on the delivery of messages with official delivery receipts. You can also import delivery receipt information to your own systems via the API.
3. What is the maximum number of characters? The maximum number of characters for a single message is 160 characters. However, you can also send longer messages in which case our platform combines these into a single message. In the web interface you can see the message length. You can also check the message characters in our Open API portal, with SMS Character Counter.
4. What happens if messages fail to send? In this case a notification will be sent via the API and to the web management interface as a delivery receipt.
5. Is it also possible to send messages abroad? Yes, all of our messaging channels work globally. You will receive competitive, country-specific prices for the implementation of 1- and 2-way communication.
6. Can the sender be company`s name instead of a number? Yes, the character limit for the sender name is 3-11 characters and the allowed characters are a-z, 0-9 (e.g. YritysOy). The sender information must comply with official regulations, and the sender name must not be misleading to the recipient of the message.
7.Which operators the services cover? All Finnish operators, as well as country-specific operators abroad if necessary.
8. What kind of data can I get from my message traffic? You can see detailed statistics about the messages you send from the web interface: Message part amounts, sending and delivery receipts, delivery times etc.
9. Can I add images, links or videos to a text message? You can attach links to an SMS message. You can receive MMS messages that contain images and videos. RCS message can contain a wide variety of media content, interactive features, and visual elements such as images, videos, and product cards.
10. How do you report / bill for messages? Sent and received messages are reported and invoiced monthly. We can divide billing and reports so costs can be shared for example by business units.
1. Can WhatsApp be integrated into our own systems? Yes, with our modern APIs. WhatsApp is always 2-way, so you can both send and receive messages. Our openapi portal for developers helps with the service implementation. You will have access to the web management interface to manage the service and view statistics.
2. How can a company send messages using WhatsApp? Messages are sent to the standard WhatsApp application used by consumers. In order to send messages, the organization is provided with its own, official WhatsApp identity and WhatsApp number. Messages are sent using approved message templates.
3. What happens if the recipient does not have WhatsApp? If a WhatsApp message cannot be received, a text message can be sent automatically as an SMS fallback. The message is delivered by checking whether the WhatsApp application is in use.
DIALOG SERVICE
1. What can the Dialog Service be used for? The service is suitable for any purpose where you want to increase interaction with your customers via SMS or instant messaging channels. You can send and receive messages and manage chat conversations. You can offer your customer the opportunity to contact your company from any media (digital, some, print, TV, radio, etc.).
2. Can the dialog service be integrated into our own systems? Yes. For example, you can integrate your own CRM system into the Dialog Service, which dynamically imports contacts into groups through APIs. In addition, contacts can be imported as csv files or added manually in the web management interface.
3. How can a customer contact a company using the Dialog Service? The customer can start a conversation with the company in three ways: 1. From the contact window on the website, by selecting the desired message channel 2. Replying to the message sent by the company 3. Responding to the ad (banner, some, radio, TV, etc.) by QR code or sending message to the ad number .
4. Our company has several departments that would need to take advantage of the service. How does user management work? We are able to manage the company’s different user accounts and levels very flexibly, allowing each department’s conversations to be managed separately.
INVOICING
1. My phone bill shows the charging line “Arena Interactive” or “Arena Messaging.” What is the charge?
Our billing lines are always due to either text messages or mobile payments, so your bill may relate to, for example, donations, subscriptions, feedback services, contests or votings.
If you do not remember participating in the competition, sending message to the media or making a donation, please contact our customer service to find out together.
Common short numbers that the charging line can be concerned:
16155: Donations to charity
17152: Sanoma crosswords
17192 and 17191: Media companies SMS billing services
2. I have a question about an invoice for our company, who do I contact?
For business invoicing questions, contact finance@arenainteractive.fi / 010 320 1434